TITLE: HP Support Assistant Software
VERSION: 7.7.34.34 REV: A PASS: 1
DESCRIPTION:
This package provides the HP Support Assistant Software for the supported
notebook models running a supported operating system. The HP Support Assistant
enables HP customers to discover, maintain, and troubleshoot issues with their
computers. It also enables customers to contact HP to receive assistance.
PURPOSE: Critical
SOFTPAQ FILE NAME: sp68201.exe
SOFTPAQ MD5: 093d0edd5fa559ec0c711c0b9569d673
SUPERSEDES: SP68058
EFFECTIVE DATE: September 22, 2014
CATEGORY: Utility-Tools
SSM SUPPORTED: No
PRODUCT TYPE(S):
Desktops;Workstations;Consumer Desktops;Notebooks
HARDWARE PRODUCT MODEL(S):
HP ZBook 17 G2 Mobile Workstation
HP ZBook 15 G2 Mobile Workstation
OPERATING SYSTEM(S):
Microsoft Windows 7 Enterprise 32 Edition
Microsoft Windows 7 Home Basic 32 Edition
Microsoft Windows 7 Home Premium 32 Edition
Microsoft Windows 7 Professional 32 Edition
Microsoft Windows 7 Starter 32 Edition
Microsoft Windows 7 Ultimate 32 Edition
Microsoft Windows 7 Enterprise 64 Edition
Microsoft Windows 7 Home Basic 64 Edition
Microsoft Windows 7 Home Premium 64 Edition
Microsoft Windows 7 Professional 64 Edition
Microsoft Windows 7 Ultimate 64 Edition
Microsoft Windows 8.1 32 Bit
Microsoft Windows 8.1 32-bit Chinese Market
Microsoft Windows 8.1 32-bit Emerging Markets
Microsoft Windows 8.1 32-bit Enterprise
Microsoft Windows 8.1 32-bit Multi-Language
Microsoft Windows 8.1 32-bit Professional
Microsoft Windows 8.1 64 Bit
Microsoft Windows 8.1 64-bit Chinese Market
Microsoft Windows 8.1 64-bit Emerging Markets
Microsoft Windows 8.1 64-bit Enterprise
Microsoft Windows 8.1 64-bit Multi-Language
Microsoft Windows 8.1 64-bit Professional
Microsoft Windows 8 32 Edition
Microsoft Windows 8 Chinese Market 32 Edition
Microsoft Windows 8 Emerging Markets 32 Edition
Microsoft Windows 8 Enterprise 32 Edition
Microsoft Windows 8 Multi-Language 32 Edition
Microsoft Windows 8 Professional 32 Edition
Microsoft Windows 8 64 Edition
Microsoft Windows 8 Chinese Market 64 Edition
Microsoft Windows 8 Emerging Markets 64 Edition
Microsoft Windows 8 Enterprise 64 Edition
Microsoft Windows 8 Multi-Language 64 Edition
Microsoft Windows 8 Professional 64 Edition
LANGUAGE(S): Global
PREREQUISITES:
HOW TO USE:
1. Download the file by clicking the Download or Obtain Software button and
saving the file to a folder on your hard drive (make a note of the folder where
the downloaded file is saved). 2. Double-click the downloaded file and follow
the on-screen instructions.
Copyright (c) 2014 Hewlett-Packard Development Company, L.P.
以下是论坛签名，不是回复内容。
我是HP员工。
个人能力有限，不能保证全部产品都了解。
在论坛回复仅仅是我利用个人休息时间的个人行为，不代表HP官方言论。
请记住，社区中的内容均为社区用户所发布。您将会在本社区中找到许多不错的建议，但请注意，您的当前状态、配置情况或者使用情况可能与其他用户的不同。 本社区中的某些建议可能是错误的。因此，请仔细斟酌社区上的建议，做出正确的判断。
提问时请尽量提供产品的详细信息，以便查询更多的资料。
Windows系统中，同时按 Windows + R 组合按键，打开运行窗口，输入“msinfo32”，点“确定”，如果有UAC提示，点“是”继续，会打开系统信息窗口。
◆操作系统名称和版本是？
◆系统SKU是？
◆BIOS版本/日期是？
◆BIOS模式是？
◆主板产品是？
◆用户名是？
◆左侧的“组件”双击展开，选择“显示”，查看右侧“驱动程序版本”是多少？如果有多个显卡，请都提供。
惠普产品保修信息查询
https://www.hp.com/go/warrantycheck
中国大陆地区维修服务中心查询
http://support.hpicss.com/ascindex_detail.aspx
中国大陆地区惠普微信服务平台
https://www8.hp.com/cn/zh/contact-hp/webchat-support.html?src=csptwechat
HP全球售后联系方式
https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
HP Japan
https://support.hp.com/document/c04895571
HP Korea
https://support.hp.com/document/c02068647
臺灣地區
https://support.hp.com/document/c05335250
香港特別行政區 WhatsApp 服務及支援熱線
https://support.hp.com/document/c04797539
香港澳門地區服务中心
https://support.hp.com/document/c03572144
