paper jammed firmly in officejet pro 9010 all-in-one,how to fix it?

gmy3moto · ‎2020-02-17

an envelope jammed over the roller ,no documents concerned is found, I cannot make sure if it is fixed by opening the back cover with the screws.

Tsingddi · ‎2020-02-19

I suggest you contact the local service center for maintenance， you can find from this website

https://support.hp.com/hk-zh/service-center

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gmy3moto · ‎2020-02-19

However, I pulled out the paper from the roller (behind the ink cartridge), while it is hard to do so at the bottpom( upper area of the paper tray). But, I don't know if it would be harmful to the MANCHIN.

双鱼座鲨鱼 · ‎2020-02-20

Please contact the local maintenance center in time.
Avoid personal operation damage printer, thank you.

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