Complaint: Incorrect Windows 11 Version

Knoxx · ‎2026-01-01

Dear HP China Support,

I'm writing to express my disappointment and frustration with my recent laptop purchase. I bought a laptop from HP, but it came with Windows 11 Home, which isn't suitable for me as a non-Chinese speaker.

When I tried to return it, I was out of town and missed the return window. I understand mistakes happen, but I'm unhappy that the laptop was shipped with a language I don't speak, and the return policy didn't accommodate my situation.

I want a laptop that operates in English, or a full refund. Please help resolve this ASAP.

548851818 · ‎2026-01-02

Windows 11 Home China is a special version for the Chinese mainland market and does not allow changing the display language.
It is recommended to perform a clean installation of the English version of Windows 11 Home.

.

HP PCs - Installing Windows 11 from a USB flash drive

https://support.hp.com/us-en/document/ish_4777238-4777294-16

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在论坛回复仅仅是我利用个休息时间的个人行为,不代表HP官方言论.
涉及OGH软件反馈-可以点OGH软件左下角的反馈按钮-反馈类型选择问题-填写内容-勾选自动附加我的日志文件-选择发送电子邮件。这样反馈更直接有效一些。
数据备份 3-2-1 原则:
3 (三份数据副本):原始数据加上至少两份额外的数据副本.
2 (两种不同的存储介质):数据副本需要存储在两种不同的存储介质上,例如,硬盘和云存储,或者硬盘和磁带.
1 (一份异地存储):至少有一份数据副本需要存储在与原始数据不同的地理位置,以防止本地灾难（如火灾、水灾、盗窃等）导致所有数据丢失.