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Windows 10 20H2 蓝屏崩溃

HP ZHAN 66 Pro 14 G4 Notebook PC
Microsoft Windows 10 (64-bit)


Microsoft (R) Windows Debugger Version 10.0.19041.685 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [G:\042321-10156-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Path validation summary **************
Response Time (ms) Location
Deferred srv*D:\Symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: srv*D:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 10 Kernel Version 19041 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff802`2f400000 PsLoadedModuleList = 0xfffff802`3002a3d0
Debug session time: Fri Apr 23 07:09:10.954 2021 (UTC + 8:00)
System Uptime: 0 days 2:51:03.653
Loading Kernel Symbols
...............................................................
................................................................
................................................................
................................................................
......
Loading User Symbols
Loading unloaded module list
................................
For analysis of this file, run !analyze -v
4: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe288ce79a060, Physical Device Object of the stack
Arg3: ffff9f8024a67ba0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe288db65eb10, The blocked IRP

Debugging Details:
------------------

Implicit thread is now ffffe288`cc67a040
*** WARNING: Unable to verify timestamp for nvlddmkm.sys

KEY_VALUES_STRING: 1

Key : Analysis.CPU.Sec
Value: 3

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-3DVK7Q3

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.Sec
Value: 4

Key : Analysis.Memory.CommitPeak.Mb
Value: 116

Key : Analysis.System
Value: CreateObject


BUGCHECK_CODE: 9f

BUGCHECK_P1: 3

BUGCHECK_P2: ffffe288ce79a060

BUGCHECK_P3: ffff9f8024a67ba0

BUGCHECK_P4: ffffe288db65eb10

DRVPOWERSTATE_SUBCODE: 3

FAULTING_THREAD: ffffe288cc67a040

ADDITIONAL_DEBUG_TEXT: DXG Power IRP timeout.

IRP_ADDRESS: ffffe288db65eb10

DEVICE_OBJECT: ffffe288ce79a060

DRIVER_OBJECT: ffffe288cc6880a0

IMAGE_NAME: pci.sys

MODULE_NAME: pci

FAULTING_MODULE: fffff802347a0000 pci

BLACKBOXACPI: 1 (!blackboxacpi)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: Foxmail.exe

DPC_STACK_BASE: FFFF9F8024A67FB0

STACK_TEXT:
ffff9f80`24a16de0 fffff802`2f665850 : 00000000`0000000a fffff802`ffffffff 00000000`00000000 ffffe288`e326d158 : nt!KiSwapContext+0x76
ffff9f80`24a16f20 fffff802`2f664d7f : ffffe288`ce625b70 fffff802`34646bff ffff9f80`24a170e0 ffffe288`ce89fe00 : nt!KiSwapThread+0x500
ffff9f80`24a16fd0 fffff802`2f664623 : 00000000`00000000 fffff802`00000000 00000000`00000000 ffffe288`cc67a180 : nt!KiCommitThreadWait+0x14f
ffff9f80`24a17070 fffff802`37583126 : ffff9f80`24a17198 ffffe288`00000000 00000000`00000000 00000000`00000000 : nt!KeWaitForSingleObject+0x233
ffff9f80`24a17160 fffff802`37582641 : ffff9f80`24a17200 00000000`00000008 ffffe288`deda8000 ffffe288`db65ed00 : dxgkrnl!DpiFdoHandleDevicePower+0x226
ffff9f80`24a17200 fffff802`37583b91 : ffffe288`db65eb10 ffffe288`d63aa180 ffffe288`d63aa030 00000000`ff030000 : dxgkrnl!DpiFdoDispatchPower+0x21
ffff9f80`24a17230 fffff802`3c688dfe : ffffe288`ce89fe00 ffff9f80`24a173d9 ffffe288`ce89fe00 00000000`ff030000 : dxgkrnl!DpiDispatchPower+0xe1
ffff9f80`24a17350 ffffe288`ce89fe00 : ffff9f80`24a173d9 ffffe288`ce89fe00 00000000`ff030000 ffff9f80`24a17458 : nvlddmkm+0xd8dfe
ffff9f80`24a17358 ffff9f80`24a173d9 : ffffe288`ce89fe00 00000000`ff030000 ffff9f80`24a17458 00000000`00000004 : 0xffffe288`ce89fe00
ffff9f80`24a17360 ffffe288`ce89fe00 : 00000000`ff030000 ffff9f80`24a17458 00000000`00000004 00000000`00000000 : 0xffff9f80`24a173d9
ffff9f80`24a17368 00000000`ff030000 : ffff9f80`24a17458 00000000`00000004 00000000`00000000 00000000`00000001 : 0xffffe288`ce89fe00
ffff9f80`24a17370 ffff9f80`24a17458 : 00000000`00000004 00000000`00000000 00000000`00000001 ffffe288`d6512000 : 0xff030000
ffff9f80`24a17378 00000000`00000004 : 00000000`00000000 00000000`00000001 ffffe288`d6512000 00000000`00000000 : 0xffff9f80`24a17458
ffff9f80`24a17380 00000000`00000000 : 00000000`00000001 ffffe288`d6512000 00000000`00000000 00000000`00000000 : 0x4


STACK_COMMAND: .thread 0xffffe288cc67a040 ; kb

IMAGE_VERSION: 10.0.19041.870

SYMBOL_NAME: pci!PciBusInterface_GetBusData <PERF> (pci+0x0)+0

BUCKET_ID_FUNC_OFFSET: 0

FAILURE_BUCKET_ID: 0x9F_3_DXG_POWER_IRP_TIMEOUT_pci!PciBusInterface_GetBusData__PERF__(pci+0x0)

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {5f9067ea-e8dd-739b-841a-128122b53c15}

Followup: MachineOwner
---------

 

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惠普支持工程师
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已解决!

Windows 10 20H2 蓝屏崩溃

从日志来看,这个问题非常有可能是由于硬件驱动不兼容导致的,建议您更新下您的硬件驱动,然后查看问题是否依然存在。

可以尝试直接更新一下系统补丁,把检查到的补丁全部更新,也可以尝试用惠普支持助手进行更新驱动。更新完之后重启看下蓝屏情况是否有改善。


我是HP员工。
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辅导员
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已解决!

Windows 10 20H2 蓝屏崩溃

崩溃前 Windows 10 操作系统和惠普助手中包含的驱动都是最新的,这个错误发生的不频繁,目前只出现了一次。

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