暗影精灵8plus会经常突然声音只有一半

[Just428]

试过了卸载设备重启，删驱动卸载也试过了，还是会反复出现这个问题

[坏坏的笑]

是音量只有最大音量的一半么？
卸载声卡驱动（不删除驱动程序），然后扫描检测硬件改动，当时是好的么？

[WDH]

声音一半的时候任务栏的小喇叭显示的音量条同步下降一半吗。还是只有一个喇叭发声。

[Just428]

没有同步下降，两个喇叭也都在发声

[Just428]

对的，卸载再扫描以后能好很短的一会时间，然后又变小了

有时候会突然正常

[坏坏的笑]

• 系统桌面按Win+R打开运行，输入

powershell

• 按住键盘ctrl+shift，鼠标点确定

命令行打开显示PS C:\Windows\system32>则是成功以管理员运行打开了powershell，否则以上重试

• 在命令行窗口中复制粘贴下面命令回车

if (test-path c:\hpinfo.txt){remove-item c:\hpinfo.txt -force};

gwmi Win32_OperatingSystem | select caption,version |fl | out-file \hpinfo.txt -force -append;

(gwmi win32_bios).caption |fl | out-file \hpinfo.txt -force -append;

(gwmi MS_SystemInformation -namespace root\wmi).SystemSKU |fl | out-file \hpinfo.txt -force -append;

Confirm-SecureBootUEFI |fl | out-file \hpinfo.txt -force -append;

gwmi win32_VideoController | select caption,DriverVersion |fl | out-file \hpinfo.txt -force -append;

gwmi Win32_PNPEntity | Where{$_.ConfigManagerErrorCode -ne 0} | select caption,deviceID,ConfigManagerErrorCode |fl | out-file \hpinfo.txt -force -append;

Gwmi win32_service | ForEach-Object {

    $path=""

    $company=""

    if($_.pathName -match '"(?<SvcPath>.*)"') {$path=$Matches['SvcPath']}

    else  {$path=($_.pathName  -split ' ') | select -First 1}

    if(-not [string]::IsNullOrWhiteSpace($path)) {$company=(Get-Item $path -ErrorAction Ignore).VersionInfo.CompanyName}

    $_ | Add-Member -MemberType NoteProperty -Name "Manufacturer" -Value $company

    $_}  | Select-Object DisplayName, Manufacturer,State | where {$_.Manufacturer -notlike "*microsoft*"} | fl | out-file \hpinfo.txt -force -append;

Get-AppxPackage | where{$_.name -like "*omen*"} | select name,version |fl | out-file \hpinfo.txt -force -append;

if (test-path C:\Windows\OMENSDK_Ver.exe){(Get-Item C:\Windows\OMENSDK_Ver.exe).versioninfo | out-file \hpinfo.txt -force -append}

Get-CimInstance –ClassName Win32_DeviceGuard –Namespace root\Microsoft\Windows\DeviceGuard | out-file \hpinfo.txt -force -append

• 打开c:\hpinfo.txt将文件内容全选(ctrl+A)复制(ctrl+c)粘贴(ctrl+v)出来发帖回复，之后c:\hpinfo.txt可以删除。

如果红字报错或没有文件，确认是以管理员身份运行了powershell

[Just428]

caption : Microsoft Windows 11 家庭中文版
version : 10.0.22621

F.15
64Z03PA#AB2
True

caption : Intel(R) Iris(R) Xe Graphics
DriverVersion : 31.0.101.4146

caption : NVIDIA GeForce RTX 3060 Laptop GPU
DriverVersion : 31.0.15.4633

DisplayName : McAfee Application Installer Cleanup (0109331689950237)
Manufacturer :
State : Stopped

DisplayName : BaiduNetdiskUtility
Manufacturer :
State : Stopped

DisplayName : Intel(R) Content Protection HDCP Service
Manufacturer : Intel Corporation
State : Running

DisplayName : DtsApo4Service
Manufacturer : DTS Inc.
State : Running

DisplayName : EABackgroundService
Manufacturer :
State : Stopped

DisplayName : EasyAntiCheat
Manufacturer : Epic Games, Inc
State : Stopped

DisplayName : Epic Online Services
Manufacturer : Epic Games, Inc.
State : Stopped

DisplayName : ELAN Service
Manufacturer : ELAN Microelectronics Corp.
State : Running

DisplayName : Everything
Manufacturer : voidtools
State : Running

DisplayName : Flash Helper Service
Manufacturer : 重庆重橙网络科技有限公司
State : Running

DisplayName : FlashCenterSa
Manufacturer : Chongqing Zhongcheng Network Technology Co., Ltd
State : Running

DisplayName : NVIDIA FrameView SDK service
Manufacturer : NVIDIA
State : Stopped

DisplayName : Google Chrome Elevation Service (GoogleChromeElevationService)
Manufacturer : Google LLC
State : Stopped

DisplayName : Google 更新服务 (gupdate)
Manufacturer : Google LLC
State : Stopped

DisplayName : Google 更新服务 (gupdatem)
Manufacturer : Google LLC
State : Stopped

DisplayName : HP Comm Recovery
Manufacturer : HP Inc.
State : Running

DisplayName : HP One Agent Service
Manufacturer : HP Inc; HP Development Company, L.P.
State : Running

DisplayName : HP App Helper HSA Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP Diagnostics HSA Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP Network HSA Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP Omen HSA Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP Print Scan Doctor Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP System Info HSA Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP Insights Analytics
Manufacturer : HP Inc.
State : Running

DisplayName : Intel(R) Graphics Command Center Service
Manufacturer : Intel Corporation
State : Running

DisplayName : Intel(R) Platform License Manager Service
Manufacturer : Intel(R) Corporation
State : Stopped

DisplayName : Intel(R) Audio Service
Manufacturer : Intel
State : Running

DisplayName : Intel(R) Innovation Platform Framework Service
Manufacturer : Intel Corporation
State : Running

DisplayName : Intel(R) Dynamic Application Loader Host Interface Service
Manufacturer : Intel Corporation
State : Running

DisplayName : LGHUB Updater Service
Manufacturer : Logitech, Inc.
State : Running

DisplayName : McAfee WebAdvisor
Manufacturer : McAfee, LLC
State : Running

DisplayName : Mozilla Maintenance Service
Manufacturer : Mozilla Foundation
State : Stopped

DisplayName : NVIDIA LocalSystem Container
Manufacturer :
State : Running

DisplayName : NVIDIA Display Container LS
Manufacturer :
State : Running

DisplayName : OfficePLUS Service
Manufacturer :
State : Running

DisplayName : PnkBstrA
Manufacturer :
State : Running

DisplayName : Rockstar Game Library Service
Manufacturer : Rockstar Games
State : Stopped

DisplayName : Reason Security EPP Client Service
Manufacturer :
State : Running

DisplayName : Reason Security Engine Service
Manufacturer : Reason Software Company Inc.
State : Running

DisplayName : Reason Security Sync Service
Manufacturer :
State : Running

DisplayName : Reason WSC Service
Manufacturer : Reason Software Company Inc.
State : Running

DisplayName : Realtek Audio Universal Service
Manufacturer : Realtek Semiconductor
State : Running

DisplayName : OpenSSH Authentication Agent
Manufacturer :
State : Stopped

DisplayName : Steam Client Service
Manufacturer : Valve Corporation
State : Running

DisplayName : Wallpaper Engine Service
Manufacturer :
State : Running

DisplayName : WemeetUpdateSvc
Manufacturer :
State : Stopped

DisplayName : Intel(R) Management Engine WMI Provider Registration
Manufacturer : Intel Corporation
State : Running

DisplayName : WPS Office Cloud Service
Manufacturer : Zhuhai Kingsoft Office Software Co.,Ltd
State : Stopped

DisplayName : XTUOCDriverService
Manufacturer : Intel(R) Corporation
State : Running

Name : AD2F1837.OMENAudioControl
Version : 1.47.308.0

Name : AD2F1837.OMENLightStudio
Version : 1.0.46.0

Name : AD2F1837.OMENCommandCenter
Version : 1101.2312.3.0

ProductVersion FileVersion FileName
-------------- ----------- --------
1.0.67.0 1.0.67.0 C:\Windows\OMENSDK_Ver.exe

AvailableSecurityProperties : {1, 2, 3, 4...}
CodeIntegrityPolicyEnforcementStatus : 2
InstanceIdentifier : 4ff40742-2649-41b8-bdd1-e80fad1cce80
RequiredSecurityProperties : {0}
SecurityFeaturesEnabled : {0}
SecurityServicesConfigured : {2}
SecurityServicesRunning : {2}
UsermodeCodeIntegrityPolicyEnforcementStatus : 0
Version : 1.0
VirtualizationBasedSecurityStatus : 2
VirtualMachineIsolation : False
VirtualMachineIsolationProperties : {0}
PSComputerName :

[Just428]

大佬，接下来怎么办

[坏坏的笑]

更新SDK试下（版本:1.0.78 Rev.A）

https://ftp.hp.com/pub/softpaq/sp149501-150000/sp149957.exe 

声卡驱动（版本:6.0.9556.1 ）如果低于这个版本，请安装这个版本试下

https://ftp.hp.com/pub/softpaq/sp149001-149500/sp149072.exe 

[Just428]

都试了，还是不行