已解决!
HP Smart打开后显示“抱歉，发生错误”
已尝试重新安装、修复、重置，均未解决问题。
我注意到其他电脑可以打开，并且发现HPSmart_OOBE.log文件内容不同：
无法打开的电脑日志为：
20250801:17:07:02.115 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| HandleAppLaunch MainThread:2 launchArgs =
20250801:17:07:02.145 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| Gotham Version is 160.1.1192
20250801:17:07:02.195 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| AppData version = 0
20250801:17:07:02.195 - ( ISum ) NonUi|App.xaml:SetVersionHandler|TID:5| App:SetVersionHandler - upgrading from 0 to 1
20250801:17:07:02.195 - ( ISum ) NonUi|App.xaml:SetVersionHandler|TID:4| App:SetVersionHandler - upgrading from 0 to 3
20250801:17:07:02.195 - ( ISum ) NonUi|App.xaml:SetVersionHandler|TID:4| App:SetVersionHandler - upgrading from 0 to 4
20250801:17:07:02.195 - ( ISum ) NonUi|App.xaml:SetVersionHandler|TID:4| App:SetVersionHandler - upgrading from 0 to 5
20250801:17:07:02.205 - ( ISum ) NonUi|App.xaml:SetVersionHandler|TID:4| App:SetVersionHandler - upgrading from 0 to 6
20250801:17:07:02.315 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| BEFORE Window.Current.Bounds = 1200x900 set windowingMode=Auto
20250801:17:07:02.335 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| Window.Current.Bounds = 1200x900 set windowingMode=PreferredLaunchViewSize
20250801:17:07:02.605 - ( <---- ) Ui|App.xaml:HandleAppLaunch|TID:2| HandleAppLaunch
20250801:17:07:02.925 - ( ISum ) NonUi|OwsCommunications:InternalInitializeLogonService|TID:16| InitializeLogonService to HPID
20250801:17:07:03.544 - ( IExp ) Ui|MainPageVm:CheckFirstLaunchComplete|TID:2| Psdr service is running
打开正常的电脑日志为：
20250801:17:34:16.570 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| HandleAppLaunch MainThread:2 launchArgs =
20250801:17:34:16.620 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| Gotham Version is 160.1.1192
20250801:17:34:16.667 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| AppData version = 6
20250801:17:34:16.748 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| BEFORE Window.Current.Bounds = 1024x760 set windowingMode=PreferredLaunchViewSize
20250801:17:34:16.760 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| Window.Current.Bounds = 1024x760 set windowingMode=PreferredLaunchViewSize
20250801:17:34:16.901 - ( <---- ) Ui|App.xaml:HandleAppLaunch|TID:2| HandleAppLaunch
20250801:17:34:16.988 - ( ISum ) NonUi|OwsCommunications:InternalInitializeLogonService|TID:15| InitializeLogonService to HPID
20250801:17:34:17.888 - ( IExp ) Ui|MainPageVm:Initialize|TID:2| **Running on device :WINDOWS Manufacturer:Dell Inc. Product:Vostro 5890
20250801:17:34:17.888 - ( ISum ) Ui|MainPageVm:Initialize|TID:2| Detected TwoLetterISOLanguageName = zh
20250801:17:34:17.888 - ( ISum ) Ui|MainPageVm:Initialize|TID:2| Detected HomeGeographicRegion = CN 2letterIso:CN
20250801:17:34:17.888 - ( ISum ) Ui|MainPageVm:Initialize|TID:2| Detected scaling = Scale100Percent
20250801:17:34:17.889 - ( ISum ) NonUi|MainPageVm:Initialize|TID:16| OS Version detected = 10.0.19045.6093
20250801:17:34:20.463 - ( ISum ) Ui|MainPageVm:AddDeviceIfLaunchParamContainsValue|TID:2| deviceFromParam: loggedin:False branch:False not using launch param data
20250801:17:34:20.463 - ( ISum ) Ui|MainPageVm:AddDeviceIfLaunchParamContainsValue|TID:2| No printer in param data
任何帮助都不胜感激。
1 个已接受解答
已接受的解答
已解决!
建议参考此贴操作
已解决: HP Smart无法加载 - 惠普支持社区 - 1315801
欢迎来到社区，我是一名志愿者，在这里帮助大家答疑解难。
在论坛回复仅仅是我利用个休息时间的个人行为,不代表HP官方言论。
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，可以帮到其他遇到同样问题的用户。
已解决!
建议参考此贴操作
已解决: HP Smart无法加载 - 惠普支持社区 - 1315801
欢迎来到社区，我是一名志愿者，在这里帮助大家答疑解难。
在论坛回复仅仅是我利用个休息时间的个人行为,不代表HP官方言论。
如果我的回复对您有帮助， 请点击
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