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    修复Windows 10更新问题

    解决HP 电脑上的Windows 10更新问题 - 点击查看

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Brand New ENVY 7820 Do not use setup cartridges

ENVY 7820
macOS 10.12 Sierra

I got this brand new ENVY 7820 as gift with notebook purchase (HKU). I tried to set up the printer and everything went well until when I intalled two cartridges that came in the box. The printer told me "Do not use SETUP cartridges." But I am in the process of setting up the printer???!!! And I cannot even use the catridges came in the box???!!!

 

I have tried the method in this post but it did not work!

 

Is there a tech support number in Hong Kong I can call? Please....

 

 

 

https://h30434.www3.hp.com/t5/Inkjet-Printing/Brand-New-Envy-Photo-7855-Do-not-use-SETUP-cartridges/...

 

 

  • Remove the cartridges from the printer.
  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

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Brand New ENVY 7820 Do not use setup cartridges

您好,建議聯絡技術支援28024098-1-2.

謝謝!


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