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    修复Windows 10更新问题

    解决HP 电脑上的Windows 10更新问题 - 点击查看

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Envy 5020 printer cannot be connected to computer by wireless

Envy 5020 All-In-One-Printer
Microsoft Windows 10 (64-bit)

I have just bought the printer and was making its set-up.  I have downloaded the relevant softwares at 123.HP.com.  Installation was fine.  Printer could print the TEST PAGE and made adustment accordingly.

 

I could also connected the printer to my router.  When I use the "HP ENVY 5000 series",  my computer can locate the printer through the network.  As instructed, I selected (highlighted) the printer and press "continue".  The computer ran for a few minutes and said connection failed.  I tried several times and resulted the same.  However, I could use my mobile to print with that printer.

 

Anybody can give me suggestions?

 

 

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Envy 5020 printer cannot be connected to computer by wireless

After the above post, I shutdown the printer (I have rebooted my computer during the failed connections) and restarted it. Then, it was connected to my computer.
Anyway, I would still like to know the reason.
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Envy 5020 printer cannot be connected to computer by wireless

您好,這個情況通常會跟網絡環境有關,由於電腦和打印機的通訊出現問題,所以電腦和打印機無法連接。

 

而手機和打印機通訊正常,所以可以連接成功並可以打印。

 

當將電腦或打印機重新啟動,則電腦或打印機會重新連接到router,會令到電腦和打印機通訊正常。

 

謝謝!


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Envy 5020 printer cannot be connected to computer by wireless

多謝,如我的上一帖,事件在重啟打印機後巳解決。
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