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Envy 5020 printer cannot be connected to computer by wireless
发布时间 2017-10-25 22:24:04
I have just bought the printer and was making its set-up. I have downloaded the relevant softwares at 123.HP.com. Installation was fine. Printer could print the TEST PAGE and made adustment accordingly.
I could also connected the printer to my router. When I use the "HP ENVY 5000 series", my computer can locate the printer through the network. As instructed, I selected (highlighted) the printer and press "continue". The computer ran for a few minutes and said connection failed. I tried several times and resulted the same. However, I could use my mobile to print with that printer.
Anybody can give me suggestions?
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Envy 5020 printer cannot be connected to computer by wireless
发布时间 2017-10-26 10:03:38
您好,這個情況通常會跟網絡環境有關,由於電腦和打印機的通訊出現問題,所以電腦和打印機無法連接。
而手機和打印機通訊正常,所以可以連接成功並可以打印。
當將電腦或打印機重新啟動,則電腦或打印機會重新連接到router,會令到電腦和打印機通訊正常。
謝謝!
我與HP共事
如果我的答复對您有幫助,您可以點贊,已示感謝。如果我的答复可以解決您的問題,您可以點擊我的帖子下方“接受為解決方案”。
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Envy 5020 printer cannot be connected to computer by wireless
发布时间 2017-10-26 09:41:23
Anyway, I would still like to know the reason.
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已解决!
Envy 5020 printer cannot be connected to computer by wireless
发布时间 2017-10-26 10:03:38
您好,這個情況通常會跟網絡環境有關,由於電腦和打印機的通訊出現問題,所以電腦和打印機無法連接。
而手機和打印機通訊正常,所以可以連接成功並可以打印。
當將電腦或打印機重新啟動,則電腦或打印機會重新連接到router,會令到電腦和打印機通訊正常。
謝謝!
我與HP共事
如果我的答复對您有幫助,您可以點贊,已示感謝。如果我的答复可以解決您的問題,您可以點擊我的帖子下方“接受為解決方案”。