HP solution center cannot detect HP devices for Deskjet F 4185

[hmma0723]

Hi,

I reinstall HP Deskjet All-in-One F4185 driver in my Window Vista 32 bit service pack 2.

In the msconfig window  and  under its startup panel, I only see hpqtra08.exe and  I don't see hpqste08.exe running.

I cannot start my HP solution center to run the scanner. I
 got this error message like this : "Cannot detect HP. HP solution center will be closed."

I keep reinstalling the driver by getting the latest driver software from HP's site and from the original CD.

But it still does not work.

Thanks in advance.

This is the error in Chinese:

[深蓝的大海]

你好，正不排除driver出現問題，無法識別到打印機，建議可以在裝置管理員查看一下，影相裝置是否有識別到F4185 scan。

進入裝置管理員方法：對著桌面的本機ICON右擊-然後選擇管理-選擇左邊電腦管理裡面的裝置管理員-然後選擇影相裝置。

1.如果有，可以將F4185移除，然後重新啟動電腦。

2.如果沒有，可以參考一下鏈接的方法：

http://support.hp.com/hk-zh/product/HP-Deskjet-F4185-%E5%A4%9A%E5%8A%9F%E8%83%BD%E4%BA%8B%E5%8B%99%E...

[hmma0723]

Hi, 深蓝的大海

This is the settings I have:

The computer has detected the scanner. But the HP solution center which is the driver cannot detect the scanner.

I reinstall the HP driver, but I still see the same error message.

[深蓝的大海]

你好，如果這個情況，有好大可能系driver和電腦程式衝突了，導致HP Driver無法找到掃描器，建議可以使用第三方掃描軟件，電腦程式小畫家掃描。

1.選擇小畫家-左上角向下三角形-從掃描器或相機-然後嘗試掃描

PS:小畫家掃描後只能儲存為圖片格式，無法儲存為PDF文檔格式，請知悉，謝謝