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HP Spectre X360

I bought a 13" HP Spectre X360 on Sep 3, 2017, the Notebook was working fine until Sep 13, 2017,

the system installed updates automatically at the background, then asked me to reboot the system. 

After the reboot, the screen was black with cursor. I had to restore the system to the point before

the update installed so that I could use the Notebook again. However, the system keeps on doing the update

every day and the black screen problem repeats again, this is very annoying. I called Microsoft hotline

and they did a remote diagnostics to my Notebook and said this was HP problem and told me to

contact HP for support. Microsoft helped me to disable the auto update tempoarily and asks me to wait for

HP's fix.

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you could follow below step to fix black screen issue.

 

 

 

Step 1:

1. Boot the system, observe black screen with mouse cursor

2. Press CRTL+ ALT+ DEL, launch Task Manager

3. Go to "Service" tab, right click on "AppReadiness" then click "Stop"

Step 2:

1. Download the SoftPaq to your system using the link below. ftp://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe

 

我是HP员工
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教务长 教务长
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press ctrl+shift+esc open task manager

 

file-run new task

type

 

services.msc

 

find service named "App Readiness", right click and stop


服务中心查询
www.hp.com/cn/asc
惠普服务官方微信
https://www8.hp.com/cn/zh/contact-hp/webchat-support.html?src=csptwechat
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Thanks for your reply.

If I disable the "App Readiness", will this affect the installation of the Windows update?

 

 

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復原後☞再update返2017/9/15 KB4038788就可以解決
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见习生 见习生
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8 8 1 1
5个帖子(共 6 条)
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已解决!

系统更新后黑屏

you could follow below step to fix black screen issue.

 

 

 

Step 1:

1. Boot the system, observe black screen with mouse cursor

2. Press CRTL+ ALT+ DEL, launch Task Manager

3. Go to "Service" tab, right click on "AppReadiness" then click "Stop"

Step 2:

1. Download the SoftPaq to your system using the link below. ftp://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe

 

我是HP员工
如果我的答复对您有帮助,欢迎您点击我帖子右下方的 “紫色区域的白色大拇指”给我奖励。
如果我的答复解决了您的问题,欢迎您点击我的帖子右下方的 “接受为解决方案”。

在原帖中查看解决方案

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It works, thanks a lot!

 

 

 

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