修改时间 2017-09-14 21:04:12 - 上次编辑时间 2017-09-15 10:37:18 编辑者 KongL
I bought a 13" HP Spectre X360 on Sep 3, 2017, the Notebook was working fine until Sep 13, 2017,
the system installed updates automatically at the background, then asked me to reboot the system.
After the reboot, the screen was black with cursor. I had to restore the system to the point before
the update installed so that I could use the Notebook again. However, the system keeps on doing the update
every day and the black screen problem repeats again, this is very annoying. I called Microsoft hotline
and they did a remote diagnostics to my Notebook and said this was HP problem and told me to
contact HP for support. Microsoft helped me to disable the auto update tempoarily and asks me to wait for
发布时间 2017-09-21 10:24:29
you could follow below step to fix black screen issue.
1. Boot the system, observe black screen with mouse cursor
2. Press CRTL+ ALT+ DEL, launch Task Manager
3. Go to "Service" tab, right click on "AppReadiness" then click "Stop"
1. Download the SoftPaq to your system using the link below. ftp://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe