取消
显示结果 
搜索替代 
您的意思是: 

最新主题

其实我的问题上报已经超过两个月了,目前毫无进度,我试图提取官方镜像自行排查问题,却发现镜像已加密
DC0F0PA#AB2 【涉及隐私,已经修改】
我没有加装任何新的硬盘,售后认为是你们恢复映像的问题
使用由hp恢复工具创建的恢复盘在恢复电脑时报错,文件附上,此问题在我去线下官方售后维修时被告知无法解决,问题已上报 错误日志如下   [20:11:11.74][ChkError.cmd] ************************************************** <br/>[20:11:11.74][ChkError.cmd] [C:\System.Sav\Ex... 查看更多...
使用由hp恢复工具创建的恢复盘在恢复电脑时报错,文件附上,此问题在我去线下官方售后维修时被告知无法解决,问题已上报 错误日志如下   [20:11:11.74][ChkError.cmd] ************************************************** <br/>[20:11:11.74][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd] has started... <br/>[20:11:11.74][ChkError.cmd] -------------------------------------------------- <br/>[20:11:11.75][ChkError.cmd] Check SW Error... <br/>[20:11:11.75][ChkError.cmd] -------------------------------------------------- <br/>[20:11:11.75][ChkError.cmd] <br/>[20:11:11.77][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file... <br/>[20:11:11.77][ChkError.cmd] <br/>[20:11:11.77][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]... <br/>[20:11:11.78][ChkError.cmd] <br/>[20:11:11.78][ChkError.cmd] Check 2nd parameter [BBVClean] <br/>[20:11:11.78][ChkError.cmd] <br/>[20:11:11.78][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG,RMFAIL] <br/>[20:11:11.80][ChkError.cmd] -------------------------------------------------- <br/>[20:11:11.80][ChkError.cmd] Checking : Memory Dump <br/>[20:11:11.80][ChkError.cmd] Could not find memory dump... <br/>[20:11:11.82][ChkError.cmd] <br/>[20:11:11.82][ChkError.cmd] [DumpFile] <br/>[20:11:11.82][ChkError.cmd] Result=PASSED <br/>[20:11:11.83][ChkError.cmd] -------------------------------------------------- <br/>[20:11:11.83][ChkError.cmd] Checking : Apps' log <br/>[20:11:11.83][ChkError.cmd] <br/>[20:11:13.22][ChkError.cmd] [AppsLog] <br/>[20:11:13.24][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There are FAILED message in the [C:\system.sav\Logs\CheckLog\PASS2_BBVClean_BBApps.log] <br/>[20:11:13.24][ChkError.cmd] Result=FAILED <br/>[20:11:13.24][ChkError.cmd] -------------------------------------------------- <br/>[20:11:13.25][ChkError.cmd] Checking : Yellow-Bang <br/>[20:11:13.25][ChkError.cmd] <br/>[20:11:13.26][ChkError.cmd] Run [PINChkT.exe /dev /s] <br/>[20:11:13.60][ChkError.cmd] <br/>[20:11:13.60][ChkError.cmd] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]... <br/>[RegistryDevicesCheck]<br/>Result=PASSED<br/><br/>[20:11:13.60][ChkError.cmd] <br/>[20:11:13.61][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG] <br/>[20:11:13.62][ChkError.cmd] No Yellow-bang device found... <br/>[20:11:13.63][ChkError.cmd] Result=PASSED <br/>[20:11:13.63][ChkError.cmd] <br/>[20:11:13.94][ChkError.cmd] -------------------------------------------------- <br/>[20:11:13.94][ChkError.cmd] Checking : Timeout in INSTALL.log <br/>[20:11:13.94][ChkError.cmd] <br/>[20:11:13.94][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log] <br/>[20:11:14.10][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log] <br/>[20:11:14.24][ChkError.cmd] There is NO timeout in install.log file. <br/>[20:11:14.24][ChkError.cmd] <br/>[20:11:14.24][ChkError.cmd] [TIMEOUT] <br/>[20:11:14.24][ChkError.cmd] Result=PASSED <br/>[20:11:14.26][ChkError.cmd] -------------------------------------------------- <br/>[20:11:14.26][ChkError.cmd] Checking : WinSAT <br/>[20:11:14.26][ChkError.cmd] <br/>[20:11:14.26][ChkError.cmd] [WinSAT] <br/>[20:11:14.26][ChkError.cmd] Result=PASSED <br/>[20:11:14.28][ChkError.cmd] -------------------------------------------------- <br/>[20:11:14.28][ChkError.cmd] Checking : FAILURE.flg <br/>[20:11:14.36][CheckFailureFlags.cmd] ************************************************** <br/>[20:11:14.36][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started... <br/>[20:11:14.36][CheckFailureFlags.cmd] -------------------------------------------------- <br/>[20:11:14.36][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS2_BBVClean] <br/>[20:11:14.37][CheckFailureFlags.cmd] -------------------------------------------------- <br/>Creating C:\SYSTEM.SAV\FAILURE.FLG<br/>C:\SWSETUP\APP\Security\McAfee\McAfeeMLS_77Z9B2\16.0.131\FAILURE.FLG<br/>[20:11:16.22][CheckFailureFlags.cmd] -------------------------------------------------- <br/>[20:11:16.23][CheckFailureFlags.cmd] Found FAILURE.flg in C:\SwSetup folder. <br/>[20:11:16.23][CheckFailureFlags.cmd] Check C:\SYSTEM.SAV\FAILURE.FLG <br/>[20:11:16.23][CheckFailureFlags.cmd] -------------------------------------------------- <br/>C:\SWSETUP\APP\Security\McAfee\McAfeeMLS_77Z9B2\16.0.131\FAILURE.FLG<br/>P017Z9-B2J McAfeeMLS<br/><br/>1 <br/><br/> 驱动器 C 中的卷是 Windows<br/> 卷的序列号是 28E2-53CC<br/><br/> c:\system.sav 的目录<br/><br/>2026/03/11 12:45 <DIR> 2ndCap<br/>2026/03/11 04:22 19,843 5CD5522NLLB4_DPS<br/>2026/09/14 20:09 <DIR> bbv<br/>2026/09/14 20:11 46 ChkError.cmd.FAILURE.flg<br/>2026/02/26 19:06 14,784 CNB26WW1KAZ601.ini<br/>2026/03/11 12:56 <DIR> CONFIG<br/>2026/03/11 04:31 10,607 cpqdl.ini<br/>2026/03/11 04:31 5,502 CTO.TXT<br/>2026/03/11 04:31 14 CTOHW.TXT<br/>2026/09/15 11:43 <DIR> EXCLUDE<br/>2026/09/14 19:52 <DIR> ExitProc<br/>2026/09/15 11:47 <DIR> FactoryUpdate<br/>2026/09/14 20:11 100 FAILURE.FLG<br/>2026/03/11 12:45 <DIR> fbi<br/>2026/09/15 11:49 <DIR> Flags<br/>2026/03/10 10:55 6,317 G3WP-1KA-01-AB2<br/>2026/09/15 11:45 10,488 Info.bom<br/>2026/09/14 20:11 <DIR> logs<br/>2026/09/15 11:49 <DIR> P2PP<br/>1997/07/06 10:42 46 REBOOT.ME<br/>2026/09/14 20:11 83 Result.ini<br/>2026/03/10 21:14 <DIR> support<br/>2026/03/10 21:23 494,296 SYSINFO.LOG<br/>2026/09/15 11:45 <DIR> tweaks<br/>2026/09/15 11:48 <DIR> WDT<br/>2026/03/11 04:41 <DIR> WinPE_Offline<br/>2026/09/15 11:48 <DIR> WIN_Offline<br/>2026/09/15 11:42 <DIR> WSDVTDC<br/> 12 个文件 562,126 字节<br/> 16 个目录 956,907,405,312 可用字节<br/>[20:11:16.23][CheckFailureFlags.cmd] -------------------------------------------------- <br/>[20:11:16.25][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed... <br/>[20:11:16.25][CheckFailureFlags.cmd] ************************************************** <br/>[20:11:16.26][ChkError.cmd] <br/>[20:11:16.26][ChkError.cmd] [FAILURE_FLAG] <br/>[20:11:16.26][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Found C:\SYSTEM.SAV\FAILURE.FLG <br/>[20:11:16.31][ChkError.cmd] Result=FAILED <br/> <br/>C:\SWSETUP\APP\Security\McAfee\McAfeeMLS_77Z9B2\16.0.131\FAILURE.FLG<br/>P017Z9-B2J McAfeeMLS<br/><br/>1 <br/><br/> <br/>[20:11:16.32][ChkError.cmd] -------------------------------------------------- <br/>[20:11:16.32][ChkError.cmd] Checking : RMFAIL.flg exists or not <br/>[20:11:16.33][ChkError.cmd] <br/>[20:11:16.33][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg]. <br/>[20:11:16.33][ChkError.cmd] <br/>[20:11:16.33][ChkError.cmd] [RMFAIL] <br/>[20:11:16.34][ChkError.cmd] Result=PASSED <br/>[20:11:16.34][ChkError.cmd] Call UnitData_ImgChk.cmd C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log <br/>[20:11:16.37][ChkError.cmd] <br/>[20:11:16.37][ChkError.cmd] -------------------------------------------------- <br/>[20:11:16.39][ChkError.cmd] Some error detected... <br/>[20:11:16.39][ChkError.cmd] <br/>[20:11:16.40][ChkError.cmd] -------------------------------------------------- <br/>[20:11:16.40][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cm
据测试,在开机启动后显卡功耗被锁定至65W,cpu功耗被锁定在55W,只有在启动omengaminghub并且控制台能够检测到内存占用或温度风扇数据后功耗墙才正式解锁,但是控制台能否检测到硬件状态数据是一个概率性问题,运气不好时需要反复启动好几次omengaminghub。此外,软件ui流畅度存在很大问题,卡顿,卡死是常态,显卡显存超频过于保守,在AMD平台上为什么不支持独显,混合以及核显热切换... 查看更多...
据测试,在开机启动后显卡功耗被锁定至65W,cpu功耗被锁定在55W,只有在启动omengaminghub并且控制台能够检测到内存占用或温度风扇数据后功耗墙才正式解锁,但是控制台能否检测到硬件状态数据是一个概率性问题,运气不好时需要反复启动好几次omengaminghub。此外,软件ui流畅度存在很大问题,卡顿,卡死是常态,显卡显存超频过于保守,在AMD平台上为什么不支持独显,混合以及核显热切换?另外,还有键盘光效问题,如果不手动启动omengaminghub,键盘光效会维持静态或者干脆直接黑掉(开机之后),我在omengaminghub上找不到开机自启的开关,请工程师解答或修复以上问题
由于大学开发环境需求,我需要在笔记本上安装一个Linux操作系统,但是目前主流的Linux采用grub引导菜单,我发现无论是调整启动顺序还是再次安装整个操作系统,启动时,grub菜单无法正确加载,并且自动跳转到Windowsbootmanger,我已检查过grub和Linux系统均已正确安装(复制磁盘分区至其它电脑尝试启动),这是由系统BIOS引起的问题,安全启动也已经关闭,我该如何解决这个问题?
由于一些原因,我重装了mincrosoft官方的操作系统,版本号为25h2,使用一段时间后,我希望装回惠普官方的操作系统,线下网点尝试的映像安装过程报错(惠普官方授权网点),我尝试用hp cloud recoverytool制作恢复u盘,可以识别到我的机型,却无法找到对应的系统镜像 选择手动输入序列号之后,并没有在列表中找到我的设备型号,如何处理?    
† 惠普支持社区是一个客户交流平台,便于客户找到有效的解决方法,快速解决问题,充分利用惠普产品。请在发帖之前,阅读社区的使用条款和注册须知。