Support Needed - Black Screen on OMEN SLIM

[koiilyn]

Dear Hewlett-Packard workers,

I hope this message finds you well. I apologize for interrupting you, but I wanted to bring to your attention an issue I am facing regarding one of your products and the related customer service.

As a long-time customer, I have always shown continuous support to your company, which has consistently produced excellent products and provided exceptional customer service for decades. However, I am currently facing a complicated confusion regarding your product, and I feel it is important to list a ticket and inform you about it. A few days ago, I purchased the OMEN SLIM 2023 gaming laptop from your official store on the Jingdong platform. Unfortunately, the laptop is experiencing a serious problem - the screen fails to turn on even when the power is still on. I promptly contacted your service provider, and they informed me that there is a "bug" in the Windows 11 system family version, which is causing this persistent issue. They advised me to upgrade to the Windows 11 Professional version on my own to resolve the problem.

Additionally, I discovered that if I need to move away from my laptop for more than 20 seconds, I have to turn it off to avoid triggering this peculiar issue. Although I am willing to pay extra for a solution, I was informed by one of your authorized repair sites that they do not have the necessary software to perform the upgrade, and the repair fee would amount to around 100 RMB. Consequently, I had to resort to alternative channels to obtain the required upgrade.

In light of this situation, I have a few concerns:

a) Why is there an obvious issue in this product, especially considering that I purchased a model with the best components available in your product line? Is this a common issue among all laptops in this series?

b) If your professional technicians have already identified the cause of the problem, why did I receive a problematic unit? Did your store send me a subpar product?

c) If I am mistaken and this issue is not intentional on your company's part, I sincerely apologize for any annoyance caused and for jumping to conclusions regarding electronic products.

I would greatly appreciate it if you could provide some clarification on these matters. Please let me know if there is anything I can do to assist in resolving this issue. Thank you for taking the time to read my message.

Kind regards,
A lost guy

[y2kim]

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• 系统桌面按Win+R打开运行，输入

powershell

• 按住键盘ctrl+shift，鼠标点确定

命令行打开显示PS C:\Windows\system32>则是成功以管理员运行打开了powershell，否则以上重试

• 在命令行窗口中复制粘贴下面命令回车

if (test-path c:\hpinfo.txt){remove-item c:\hpinfo.txt -force};`

gwmi Win32_OperatingSystem | select caption,version |fl | out-file \hpinfo.txt -force -append;`

(gwmi win32_bios).caption |fl | out-file \hpinfo.txt -force -append;`

(gwmi MS_SystemInformation -namespace root\wmi).SystemSKU |fl | out-file \hpinfo.txt -force -append;`

Confirm-SecureBootUEFI |fl | out-file \hpinfo.txt -force -append;`

gwmi win32_VideoController | select caption,DriverVersion |fl | out-file \hpinfo.txt -force -append;`

gwmi Win32_PNPEntity | Where{$_.ConfigManagerErrorCode -ne 0} | select caption,deviceID,ConfigManagerErrorCode |fl | out-file \hpinfo.txt -force -append;`

Gwmi win32_service | ForEach-Object {

    $path=""

    $company=""

    if($_.pathName -match '"(?<SvcPath>.*)"') {$path=$Matches['SvcPath']}

    else  {$path=($_.pathName  -split ' ') | select -First 1}

    if(-not [string]::IsNullOrWhiteSpace($path)) {$company=(Get-Item $path -ErrorAction Ignore).VersionInfo.CompanyName}

    $_ | Add-Member -MemberType NoteProperty -Name "Manufacturer" -Value $company

    $_}  | Select-Object DisplayName, Manufacturer,State | where {$_.Manufacturer -notlike "*microsoft*"} | fl | out-file \hpinfo.txt -force -append;`

Get-AppxPackage | where{$_.name -like "*omen*"} | select name,version |fl | out-file \hpinfo.txt -force -append;`

(Get-Item C:\Windows\OMENSDK_Ver.exe).versioninfo | out-file \hpinfo.txt -force -append

• 打开c:\hpinfo.txt将文件内容全选(ctrl+A)复制(ctrl+c)粘贴(ctrl+v)出来发帖回复，之后c:\hpinfo.txt可以删除。

如果红字报错或没有文件，确认是以管理员身份运行了powershell