暗影精灵9打csgo卡退

[wmh]

暗影精灵9打csgo卡退，售后换机后还是会卡退

[y2kim]

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• 系统桌面按Win+R打开运行，输入

powershell

• 按住键盘ctrl+shift，鼠标点确定

命令行打开显示PS C:\Windows\system32>则是成功以管理员运行打开了powershell，否则以上重试

• 在命令行窗口中复制粘贴下面命令回车

if (test-path c:\hpinfo.txt){remove-item c:\hpinfo.txt -force};`

service hp* | start-service;`

gwmi Win32_OperatingSystem | select caption,version |fl | out-file \hpinfo.txt -force -append;`

(gwmi win32_bios).caption |fl | out-file \hpinfo.txt -force -append;`

(gwmi MS_SystemInformation -namespace root\wmi).SystemSKU |fl | out-file \hpinfo.txt -force -append;`

Confirm-SecureBootUEFI |fl | out-file \hpinfo.txt -force -append;`

gwmi win32_VideoController | select caption,DriverVersion |fl | out-file \hpinfo.txt -force -append;`

gwmi Win32_PNPEntity | Where-Object{$_.ConfigManagerErrorCode -ne 0} | select caption,deviceID,ConfigManagerErrorCode |fl | out-file \hpinfo.txt -force -append;`

service hp* |fl | out-file \hpinfo.txt -force -append;`

Get-AppxPackage | where-object{$_.name -like "*omen*"} | select name,version |fl | out-file \hpinfo.txt -force -append;`

(Get-Item C:\Windows\OMENSDK_Ver.exe).versioninfo | out-file \hpinfo.txt -force -append

• 打开c:\hpinfo.txt将文件内容全选(ctrl+A)复制(ctrl+c)粘贴(ctrl+v)出来发帖回复，之后c:\hpinfo.txt可以删除。

如果红字报错或没有文件，确认是以管理员身份运行了powershell

[wmh]

caption : Microsoft Windows 11 家庭中文版 version : 10.0.22621 F.02 81L09PA#AB2 True caption : Intel(R) UHD Graphics DriverVersion : 31.0.101.4146 caption : NVIDIA GeForce RTX 4060 Laptop GPU DriverVersion : 31.0.15.2892 Name : HP Comm Recover DisplayName : HP Comm Recovery Status : Running DependentServices : {} ServicesDependedOn : {} CanPauseAndContinue : False CanShutdown : True CanStop : True ServiceType : Win32OwnProcess Name : HPAppHelperCap DisplayName : HP App Helper HSA Service Status : Running DependentServices : {} ServicesDependedOn : {rpcss} CanPauseAndContinue : False CanShutdown : True CanStop : True ServiceType : Win32OwnProcess Name : HPDiagsCap DisplayName : HP Diagnostics HSA Service Status : Running DependentServices : {} ServicesDependedOn : {rpcss} CanPauseAndContinue : False CanShutdown : True CanStop : True ServiceType : Win32OwnProcess Name : HpMallWindowsService DisplayName : HpMallWindowsService Status : Running DependentServices : {} ServicesDependedOn : {} CanPauseAndContinue : False CanShutdown : True CanStop : True ServiceType : Win32OwnProcess Name : HPNetworkCap DisplayName : HP Network HSA Service Status : Running DependentServices : {} ServicesDependedOn : {rpcss} CanPauseAndContinue : False CanShutdown : True CanStop : True ServiceType : Win32OwnProcess Name : HPOmenCap DisplayName : HP Omen HSA Service Status : Running DependentServices : {} ServicesDependedOn : {} CanPauseAndContinue : False CanShutdown : True CanStop : True ServiceType : Win32OwnProcess Name : hpqcaslwmiex DisplayName : HP CASL Framework Service Status : Running DependentServices : {} ServicesDependedOn : {RPCSS} CanPauseAndContinue : True CanShutdown : True CanStop : True ServiceType : Win32OwnProcess Name : HPSysInfoCap DisplayName : HP System Info HSA Service Status : Running DependentServices : {} ServicesDependedOn : {rpcss} CanPauseAndContinue : False CanShutdown : True CanStop : True ServiceType : Win32OwnProcess Name : HpTouchpointAnalyticsService DisplayName : HP Analytics service Status : Running DependentServices : {} ServicesDependedOn : {rpcss, winmgmt} CanPauseAndContinue : False CanShutdown : True CanStop : True ServiceType : Win32OwnProcess Name : AD2F1837.OMENCommandCenter Version : 1101.2304.1.0 ProductVersion FileVersion FileName -------------- ----------- -------- 1.0.70.0 1.0.70.0 C:\Windows\OMENSDK_Ver.exe

[y2kim]

---

@wmh  已写:

caption : Microsoft Windows 11 家庭中文版
version : 10.0.22621
F.02
81L09PA#AB2
True
caption : Intel(R) UHD Graphics
DriverVersion : 31.0.101.4146
caption : NVIDIA GeForce RTX 4060 Laptop GPU
DriverVersion : 31.0.15.2892

Name : HP Comm Recover
DisplayName : HP Comm Recovery
Status : Running DependentServices : {}
ServicesDependedOn : {}
CanPauseAndContinue : False
CanShutdown : True
CanStop : True
ServiceType : Win32OwnProcess
Name : HPAppHelperCap
DisplayName : HP App Helper HSA Service
Status : Running DependentServices : {}
ServicesDependedOn : {rpcss}
CanPauseAndContinue : False
CanShutdown : True
CanStop : True
ServiceType : Win32OwnProcess

Name : HPDiagsCap
DisplayName : HP Diagnostics HSA Service
Status : Running DependentServices : {}
ServicesDependedOn : {rpcss}
CanPauseAndContinue : False
CanShutdown : True
CanStop : True
ServiceType : Win32OwnProcess
Name : HpMallWindowsService
DisplayName : HpMallWindowsService
Status : Running
DependentServices : {}
ServicesDependedOn : {}
CanPauseAndContinue : False
CanShutdown : True
CanStop : True
ServiceType : Win32OwnProcess

Name : HPNetworkCap
DisplayName : HP Network HSA Service
Status : Running
DependentServices : {}
ServicesDependedOn : {rpcss}
CanPauseAndContinue : False
CanShutdown : True
CanStop : True
ServiceType : Win32OwnProcess

Name : HPOmenCap
DisplayName : HP Omen HSA Service
Status : Running
DependentServices : {}
ServicesDependedOn : {}
CanPauseAndContinue : False
CanShutdown : True
CanStop : True
ServiceType : Win32OwnProcess

Name : hpqcaslwmiex
DisplayName : HP CASL Framework Service
Status : Running
DependentServices : {}
ServicesDependedOn : {RPCSS}
CanPauseAndContinue : True
CanShutdown : True
CanStop : True
ServiceType : Win32OwnProcess

Name : HPSysInfoCap
DisplayName : HP System Info HSA Service
Status : Running DependentServices : {}
ServicesDependedOn : {rpcss}
CanPauseAndContinue : False
CanShutdown : True
CanStop : True
ServiceType : Win32OwnProcess

Name : HpTouchpointAnalyticsService
DisplayName : HP Analytics service
Status : Running
DependentServices : {}
ServicesDependedOn : {rpcss, winmgmt}
CanPauseAndContinue : False
CanShutdown : True
CanStop : True
ServiceType : Win32OwnProcess

Name : AD2F1837.OMENCommandCenter
Version : 1101.2304.1.0
ProductVersion FileVersion FileName
-------------- ----------- --------
1.0.70.0 1.0.70.0 C:\Windows\OMENSDK_Ver.exe

---

HP的独显驱动是不同版本的，降级看看

31.0.15.2878

https://h30318.www3.hp.com/pub/softpaq/sp145001-145500/sp145223.exe

除了CSGO，有没有其他异常

[wmh]

PUBG也卡，电脑有时候使用会卡一下，特别是WPS和微信

[y2kim]

机器买了多久，买来一直这样，还是最近出了问题？

装的软件不多的话，可以考虑初始化系统看看

Windows 中的恢复选项 (microsoft.com) 【初始化电脑】

[wmh]

4月4号买了一台机器，硬件出了问题换了货，然后新机子到手两天，出现上个的同样的问题。

[paohui]

if (test-path c:\hpinfo.txt){remove-item c:\hpinfo.txt -force};` service hp* | start-service;` gwmi Win32_OperatingSystem | select caption,version |fl | out-file \hpinfo.txt -force -append;` (gwmi win32_bios).caption |fl | out-file \hpinfo.txt -force -append;` (gwmi MS_SystemInformation -namespace root\wmi).SystemSKU |fl | out-file \hpinfo.txt -force -append;` Confirm-SecureBootUEFI |fl | out-file \hpinfo.txt -force -append;` gwmi win32_VideoController | select caption,DriverVersion |fl | out-file \hpinfo.txt -force -append;` gwmi Win32_PNPEntity | Where-Object{$_.ConfigManagerErrorCode -ne 0} | select caption,deviceID,ConfigManagerErrorCode |fl | out-file \hpinfo.txt -force -append;` service hp* |fl | out-file \hpinfo.txt -force -append;` Get-AppxPackage | where-object{$_.name -like "*omen*"} | select name,version |fl | out-file \hpinfo.txt -force -append;` (Get-Item C:\Windows\OMENSDK_Ver.exe).versioninfo | out-file \hpinfo.txt -force -append ———————————————————————————————————————————————————————————— 偶尔cs go 画面撕裂，退出后电脑卡死（任务管理器无法调出），开机提示硬盘损怀

[wmh]

不止我一个出现这种问题，请考虑是这一批次的产品质量问题还是驱动问题？

[y2kim]

---

@wmh  已写:

不止我一个出现这种问题，请考虑是这一批次的产品质量问题还是驱动问题？

---

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