显卡占用率不稳定

[员力]

电脑玩游戏时cpu占用率高，显卡占用率低，更新驱动、BIOS均无效果

[y2kim]

********************提供更多机器有关的信息*************************

**************提供信息，不是修复，不是解决方案*******************

********************不提供信息，不勉强******************************

• 系统桌面按Win+R打开运行，输入

powershell

• 按住键盘ctrl+shift，鼠标点确定

命令行打开显示PS C:\Windows\system32>则是成功以管理员运行打开了powershell，否则以上重试

• 在命令行窗口中复制粘贴下面命令回车

gwmi Win32_OperatingSystem | select caption,version | out-file \hpinfo.txt -force -append;`

(gwmi win32_bios).caption | out-file \hpinfo.txt -force -append;`

(gwmi MS_SystemInformation -namespace root\wmi).SystemSKU | out-file \hpinfo.txt -force -append;`

Confirm-SecureBootUEFI | out-file \hpinfo.txt -force -append;`

gwmi win32_VideoController | select caption,DriverVersion | out-file \hpinfo.txt -force -append;`

(gwmi Win32_PNPEntity | Where-Object{$_.ConfigManagerErrorCode -ne 0}) | select caption,deviceID | out-file \hpinfo.txt -force -append;`

service hp* | out-file \hpinfo.txt -force -append;`

(Get-AppxPackage | where-object{$_.name -like "*omen*"}) | select name,version | out-file \hpinfo.txt -force -append;`

(Get-Item C:\Windows\OMENSDK_Ver.exe).versioninfo | out-file \hpinfo.txt -force -append

• 打开c:\hpinfo.txt将文件内容全选(ctrl+A)复制(ctrl+c)粘贴(ctrl+v)出来发帖回复，之后c:\hpinfo.txt可以删除。

如果红字报错或没有文件，确认是以管理员身份运行了powershell

[员力]

caption version
------- -------
Microsoft Windows 10 家庭中文版 10.0.19044

F.25
7EF75PA#AB2
True

caption DriverVersion
------- -------------
NVIDIA GeForce GTX 1660 Ti 31.0.15.3118

Status Name DisplayName
------ ---- -----------
Running HP Comm Recover HP Comm Recovery
Running HPAppHelperCap HP App Helper HSA Service
Running HPDiagsCap HP Diagnostics HSA Service
Running HPNetworkCap HP Network HSA Service
Running HPOmenCap HP Omen HSA Service
Running HPSysInfoCap HP System Info HSA Service
Running HpTouchpointAna... HP Analytics service

Name Version
---- -------
AD2F1837.OMENAudioControl 1.12.219.0
AD2F1837.OMENCommandCenter 1101.2302.3.0

ProductVersion FileVersion FileName
-------------- ----------- --------
1.0.67.0 1.0.67.0 C:\Windows\OMENSDK_Ver.exe

[员力]

不知道为什么每次回复都会被视为垃圾内容删除，我试着私法给您

[员力]

文本信息已发送

[y2kim]

---

@员力  已写:

文本信息已发送

aption version
------- -------
Microsoft Windows 10 家庭中文版 10.0.19044

F.25
7EF75PA#AB2
True

caption DriverVersion
------- -------------
NVIDIA GeForce GTX 1660 Ti 31.0.15.3118

Status Name DisplayName
------ ---- -----------
Running HP Comm Recover HP Comm Recovery
Running HPAppHelperCap HP App Helper HSA Service
Running HPDiagsCap HP Diagnostics HSA Service
Running HPNetworkCap HP Network HSA Service
Running HPOmenCap HP Omen HSA Service
Running HPSysInfoCap HP System Info HSA Service
Running HpTouchpointAna... HP Analytics service

Name Version
---- -------
AD2F1837.OMENAudioControl 1.12.219.0
AD2F1837.OMENCommandCenter 1101.2302.3.0

ProductVersion FileVersion FileName
-------------- ----------- --------
1.0.67.0 1.0.67.0 C:\Windows\OMENSDK_Ver.exe

---

少了个服务

安装下面几个程序

最新支持的 Visual C++ 下载，安装64位版本

https://support.microsoft.com/zh-cn/help/2977003

HP Software Framework

https://ftp.ext.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSetup.exe

HP System Event Utility

https://www.microsoft.com/store/productId/9P4W8RFN9M2T

[员力]

完成后测试占用率有上升，但还是很不稳定，另外频率也跟着一起跳崖，检测了一下发现硬盘有故障

  

[员力]

另附下载安装三个文件后的文本信息

caption version
------- -------
Microsoft Windows 10 家庭中文版 10.0.19044

F.25
7EF75PA#AB2
True

caption DriverVersion
------- -------------
NVIDIA GeForce GTX 1660 Ti 31.0.15.3118

Status Name DisplayName
------ ---- -----------
Running HP Comm Recover HP Comm Recovery
Running HPAppHelperCap HP App Helper HSA Service
Running HPDiagsCap HP Diagnostics HSA Service
Running HPNetworkCap HP Network HSA Service
Running HPOmenCap HP Omen HSA Service
Running HPSysInfoCap HP System Info HSA Service
Running HpTouchpointAna... HP Analytics service

Name Version
---- -------
AD2F1837.OMENAudioControl 1.12.219.0
AD2F1837.OMENCommandCenter 1101.2302.3.0

ProductVersion FileVersion FileName
-------------- ----------- --------
1.0.67.0 1.0.67.0 C:\Windows\OMENSDK_Ver.exe

caption version
------- -------
Microsoft Windows 10 家庭中文版 10.0.19044

F.25
7EF75PA#AB2
True

caption DriverVersion
------- -------------
NVIDIA GeForce GTX 1660 Ti 31.0.15.3118

Status Name DisplayName
------ ---- -----------
Running HP Comm Recover HP Comm Recovery
Running HPAppHelperCap HP App Helper HSA Service
Running HPDiagsCap HP Diagnostics HSA Service
Running HPNetworkCap HP Network HSA Service
Running HPOmenCap HP Omen HSA Service
Stopped hpqcaslwmiex HP CASL Framework Service
Running HPSysInfoCap HP System Info HSA Service
Running HpTouchpointAna... HP Analytics service

Name Version
---- -------
AD2F1837.OMENAudioControl 1.12.219.0
AD2F1837.OMENCommandCenter 1101.2302.3.0

ProductVersion FileVersion FileName
-------------- ----------- --------
1.0.67.0 1.0.67.0 C:\Windows\OMENSDK_Ver.exe

[y2kim]

---

@员力  已写:

完成后测试占用率有上升，但还是很不稳定，另外频率也跟着一起跳崖，检测了一下发现硬盘有故障

  

---

更换报故障的硬件

保修期内官方负责，过保修，自己处理

[y2kim]

你机器的显卡驱动也是31.0.15.3118

已解决: 笔记本在空闲状态下，独立显卡也始终处于活跃状态，即便他的占用率一直处于0% - 第2页 - 惠普支持社区 - 1219000 (hp.com)