ridiculous Hong Kong customer service

[Anthony83]

I bought this envy printer 2 months ago, but still can’t use it because there are some problem of the Ink. I have been asking for help from hp technical and cusomter service through phone call twice, they keep ask me to sent the invoice and pic etc. I send them all they need and i’ve got No feedback for month, that’s the awful and ridiculous after service I have never had, I’m sure I won’t use hp product anymore

[KongL]

Hi @Anthony83

I am very sorry to bring you the convinience. Could you provide me your name,contact number and product number by private message. I will let our colleagues who are responsible help to deal with this case.

About how to send private message, you could firstly click my name “KongL”， then click “向此用户发送私人消息"（or the related English words) in my profile on the lower right corner.

Thanks