HP Thunderbolt dock 280W G4 扩展坞 升级固件和显示输出问题。

[qi0200000]

请问谁知道怎么升级固件呀？
1、我的显示版本是0.1.1.1 升级固件提示错误。怎么升级固件呢？

2、我发现我的笔记本用Thunderbolt连接G4然后用G4屁股后面的DP1.4口连接显示器的typeC，显示器没反应。（用G4屁股后的雷电口连接显示器的typeC口可以正常输出显示）

[托卢]

重启电脑，将DOCK和电脑连接好，将显示器和DOCK也连接好。

然后再安装固件升级。

https://ftp.hp.com/pub/softpaq/sp149501-150000/sp150000.exe

如果还报错，看一下固件安装程序的根目录中的报错日志文件。

[qi0200000]

感谢您的回复，下面是安装的日志文件，麻烦帮分析分析呀

==================== HP Update Package Start : 1/1/2024 4:14:33 PM ====================
- LogPath : c:\SWSetup\SP150000\HPUP_20240101161433.log
- GUIMode : False
- Timeout : 0
[1/1/2024 4:14:33 PM][ACT] Manage Certificate for HP Signature
[1/1/2024 4:14:33 PM][INF][GetCertificateStatus] Signature Status on HPUP : SIGNATURE_STATE_VALID
[1/1/2024 4:14:33 PM][INF][GetErrorFromSignatureState] Signature State : SIGNATURE_STATE_VALID
[1/1/2024 4:14:33 PM][INF][GetSignatureStatusFromWin32Error] Signature Status : Valid
[1/1/2024 4:14:33 PM][INF][ValidateCertificate] Cert Subject on File - c:\SWSetup\SP150000\HPUP.exe : CN=HP Inc., OU=HP Cybersecurity, O=HP Inc., L=Palo Alto, S=California, C=US
[1/1/2024 4:14:33 PM][INF][ValidateCertificate] Cert Signer on File - c:\SWSetup\SP150000\HPUP.exe : HP Inc.
[1/1/2024 4:14:33 PM][INF][ValidateCertificate] HPUP Cert Thumprint : 4E34A81D09C919C7426BD4143C45C6BA234A7EA5
[1/1/2024 4:14:33 PM][INF][ManageCertificate] Matched Certificate is found in Store
[1/1/2024 4:14:33 PM][ACT] Validate Certificate Status on Security Catalog
[1/1/2024 4:14:33 PM][INF][GetCertificateStatus] Signature Status on HPUP : SIGNATURE_STATE_VALID
[1/1/2024 4:14:33 PM][INF][GetErrorFromSignatureState] Signature State : SIGNATURE_STATE_VALID
[1/1/2024 4:14:33 PM][INF][GetSignatureStatusFromWin32Error] Signature Status : Valid
[1/1/2024 4:14:33 PM][INF][ValidateCertificate] Cert Subject on File - c:\SWSetup\SP150000\Package.cat : CN=HP Inc., OU=HP Cybersecurity, O=HP Inc., L=Palo Alto, S=California, C=US
[1/1/2024 4:14:33 PM][INF][ValidateCertificate] Cert Signer on File - c:\SWSetup\SP150000\Package.cat : HP Inc.
[1/1/2024 4:14:33 PM][INF][ValidateCertificate] HPUP Cert Thumprint : C4999530EC8DB55809B2583EBF47B7E9EDF335EC
[1/1/2024 4:14:33 PM][INF] Certificate Status on Security Catalog : Valid
[1/1/2024 4:14:33 PM][ACT] Validate Package Content Integrity by Security Catalog
[1/1/2024 4:14:33 PM][INF] Package Content : Valid
[1/1/2024 4:14:33 PM][ACT] Lookup for Install Script to execute
[1/1/2024 4:14:33 PM][ACT] Execute Install Script
[1/1/2024 4:14:33 PM][INF][ExecuteInstaller] Execute Info : C:\WINDOWS\System32\cmd.exe /c "c:\SWSetup\SP150000\Install.cmd"
[1/1/2024 4:14:33 PM][INF][ExecuteInstaller] Execution Start Time : 1/1/2024 4:14:33 PM
[1/1/2024 4:15:04 PM][INF][ExecuteInstaller] Execution Exit Time : 1/1/2024 4:15:04 PM
[1/1/2024 4:15:04 PM][INF][ExecuteInstaller] Execution Exit Code : 0
[1/1/2024 4:15:04 PM][INF] Execute Install Script with ExitCode - 0
[1/1/2024 4:15:04 PM][ACT] Manage Certificate for HP Signature
[1/1/2024 4:15:04 PM][INF][GetCertificateStatus] Signature Status on HPUP : SIGNATURE_STATE_VALID
[1/1/2024 4:15:04 PM][INF][GetErrorFromSignatureState] Signature State : SIGNATURE_STATE_VALID
[1/1/2024 4:15:04 PM][INF][GetSignatureStatusFromWin32Error] Signature Status : Valid
[1/1/2024 4:15:04 PM][INF][ValidateCertificate] Cert Subject on File - c:\SWSetup\SP150000\HPUP.exe : CN=HP Inc., OU=HP Cybersecurity, O=HP Inc., L=Palo Alto, S=California, C=US
[1/1/2024 4:15:04 PM][INF][ValidateCertificate] Cert Signer on File - c:\SWSetup\SP150000\HPUP.exe : HP Inc.
[1/1/2024 4:15:04 PM][INF][ValidateCertificate] HPUP Cert Thumprint : 4E34A81D09C919C7426BD4143C45C6BA234A7EA5
[1/1/2024 4:15:04 PM][INF][ManageCertificate] Matched Certificate is found in Store

[托卢]

这是所有的日志文件内容吗？通过这些内容看没有任何错误信息。

[qi0200000]

是的，这里就是全部的内容，我也是没发现啥信息，没办法只好求助社区老师门了😓

没办法了

[qi0200000]

顶一下