HP USB-C DOCK G5与非HP笔记本电脑的充电功率限制

[十字和弦]

HI，我用HP USB-C DOCK G5(5TW10AA)连接Lenovo笔记本的雷电3接口，扩展坞功能正常，但WINDOWS显示慢速充电器且电池有黄叹号。笔记本用95-100W功率的PD电源时会显示正常充电，而且我查看5TW10AA的相关页面，显示USB-C输出功率支持20V5A。目前已经把扩展坞固件升级到了1.0.9.0版本，问题依旧。请问这个扩展坞是否对非HP的笔记本做了充电限制？抑或是原配的USB-C电源线规格不支持100W功率充电？

[548851818]

Firmware 确实有影响。 

VERSION 1.0.2.0 时应该没问题。1.0.7.0 之后的版本就不行了。

如果要解决，请直接联系惠普售后 400 610 3888 要求技术升级。或者微信 惠普服务 公号，惠自助→我的会员中心→点加号添加产品，输入扩展坞的序列号，添加产品后，点获取支持，输入人工，转接人工服务，要求技术升级。

[十字和弦]

感谢回复。您说的firmware版本是1.1.X吗？我看到驱动下载页面里的版本号都是1.0.X，昨天更新的是2020年6月最新的版本1.0.9.0，麻烦确认下，我应该升级哪一个版本？

[548851818 · Accepted solution]

抱歉，应该是多打了个1。

固件降到 

1.0.2.0
https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96963.exe

更新时勾选强制更新。

我试了从 1.0.7.0 降到 1.0.2.0 是可以的。

提示更新完成后，需要把 dock 的电源断开，等一分钟，再插电源。

[十字和弦]

我尝试运行sp96963.exe（您回复里的链接下不动，从官网访问旧固件版本下载的）降级到1.0.2.0，使用管理员权限执行解压后的HPFirmwareInstaller.exe，在“正在检测设备...”这一屏，无法检测到G5 DOCK，所有按钮都是灰色无法操作，如图：

等待约10分钟后依然如此，断开扩展坞，将扩展坞断电重连都试过，无法解决。

我测试了1.0.7、1.0.8、1.0.9的三个包，均没有此问题，马上就能检测到DOCK。目前固件已经从1.0.9.0降回1.0.7.0，但sp96963依然无法正常进行安装，请问是什么原因？

操作系统信息如下：

Microsoft Windows 10 专业版

10.0.19042 版本 19042

谢谢！

[十字和弦]

附上trace日志，不知道有没有帮助，谢谢！

HPFirmwareInstaller.log

2021/01/28 23:25:58.128|00003E14|Information|Global::LogStartupInfo{void()}|---------------------------------------------------------------------------------------------------
2021/01/28 23:25:58.128|00003E14|Information|Global::LogStartupInfo{void()}|Assembly Location : C:\SWSetup\SP96963\HPFirmwareInstaller.exe
2021/01/28 23:25:58.128|00003E14|Information|Global::LogStartupInfo{void()}|Assembly Version : 2.0.10.1
2021/01/28 23:25:58.128|00003E14|Information|Global::LogStartupInfo{void()}|File Version : 2.0.10.1
2021/01/28 23:25:58.128|00003E14|Information|Global::LogStartupInfo{void()}|Assembly Timestamp : 2019/6/6 5:17:28
2021/01/28 23:25:58.128|00003E14|Information|Global::.cctor{}|---------------------------------------------------------------------------------------------------
2021/01/28 23:25:58.128|00003E14|TraceIn |MainViewModel::.ctor{}|
2021/01/28 23:25:58.144|00003E14|TraceOut |App::Application_Startup{void(object,System.Windows.StartupEventArgs)}|
2021/01/28 23:25:58.144|00003E14|TraceIn |MainViewModel::LoadConfiguration{bool(string)}|
2021/01/28 23:25:58.176|00003E14|TraceOut |InstallLogWriter::InitializeLog{HP.InstallLogWriter(string,bool)}|
2021/01/28 23:25:58.176|00003E14|Verbose |InstallLogWriter::WriteLine{void(string)}|------------------------------------------------------------
2021/01/28 23:25:58.176|00003E14|Verbose |InstallLogWriter::WriteLine{void(string)}|HP Firmware Installer Version 2.0.10.1
2021/01/28 23:25:58.176|00003E14|Verbose |InstallLogWriter::WriteLine{void(string)}|Device: HP USB-C Dock G5
2021/01/28 23:25:58.176|00003E14|TraceIn |CheckVersionLogWriter::InitializeLog{HP.CheckVersionLogWriter(string,bool)}|HPFI_Version_Check.txt
2021/01/28 23:25:58.176|00003E14|TraceOut |CheckVersionLogWriter::InitializeLog{HP.CheckVersionLogWriter(string,bool)}|
2021/01/28 23:25:58.192|00003E14|TraceIn |MainWindow::.ctor{}|
2021/01/28 23:25:58.239|00003E14|TraceOut |MainWindow::.ctor{}|
2021/01/28 23:26:00.014|00003FB0|TraceIn |MainViewModel::LoadDeviceDLL{bool()}|
2021/01/28 23:26:00.015|00003FB0|Verbose |InstallLogWriter::WriteLine{void(string)}|Loading device DLL...

===============================

HPFirmwareController.log

2021/01/28 23:25:58.144|00003E14|Information|[FirmwareController]Global::LogStartupInfo{void()}|---------------------------------------------------------------------------------------------------
2021/01/28 23:25:58.144|00003E14|Information|[FirmwareController]Global::LogStartupInfo{void()}|Assembly Location : C:\SWSetup\SP96963\FirmwareController.dll
2021/01/28 23:25:58.144|00003E14|Information|[FirmwareController]Global::LogStartupInfo{void()}|Assembly Version : 2.0.10.1
2021/01/28 23:25:58.144|00003E14|Information|[FirmwareController]Global::LogStartupInfo{void()}|File Version : 2.0.10.1
2021/01/28 23:25:58.144|00003E14|Information|[FirmwareController]Global::LogStartupInfo{void()}|Assembly Timestamp : 2019/6/6 5:17:28
2021/01/28 23:25:58.144|00003E14|Information|[FirmwareController]Global::.cctor{}|---------------------------------------------------------------------------------------------------
2021/01/28 23:25:58.144|00003E14|TraceIn |[FirmwareController]ConfigReader::Load{bool(string)}|
2021/01/28 23:25:58.144|00003E14|Verbose |[FirmwareController]ConfigReader::Load{bool(string)}|Loading configuration file C:\SWSetup\SP96963
2021/01/28 23:25:58.144|00003E14|Verbose |[FirmwareController]ConfigReader::Load{bool(string)}|Absolute path: C:\SWSetup\SP96963\HPFIConfig.xml
2021/01/28 23:25:58.160|00003E14|Verbose |[FirmwareController]ConfigReader::Load{bool(string)}|Name=HP USB-C Dock G5
2021/01/28 23:25:58.160|00003E14|Verbose |[FirmwareController]ConfigReader::Load{bool(string)}|Type=DOCK
2021/01/28 23:25:58.160|00003E14|Verbose |[FirmwareController]ConfigReader::Load{bool(string)}|PackageVersion=1.0.2.0
2021/01/28 23:25:58.160|00003E14|Verbose |[FirmwareController]ConfigReader::Load{bool(string)}|UpgradeCode=dd1ebc39-6beb-4a6a-90df-5777bfb52aeb
2021/01/28 23:25:58.160|00003E14|Verbose |[FirmwareController]ConfigReader::Load{bool(string)}|InstallTime=dd1ebc39-6beb-4a6a-90df-5777bfb52aeb
2021/01/28 23:25:58.160|00003E14|Verbose |[FirmwareController]ConfigReader::Load{bool(string)}|Popup allowed.
2021/01/28 23:25:58.160|00003E14|Verbose |[FirmwareController]ConfigReader::Load{bool(string)}|Device DLL relative path listed in xml: Firmware\Cypress\HPUSBDock64.dll
2021/01/28 23:25:58.160|00003E14|Verbose |[FirmwareController]ConfigReader::Load{bool(string)}|Full device DLL path: System.Collections.Generic.List`1[System.String]
2021/01/28 23:25:58.160|00003E14|Verbose |[FirmwareController]ConfigReader::Load{bool(string)}|Device PID: 046B
2021/01/28 23:25:58.160|00003E14|Verbose |[FirmwareController]ConfigReader::Load{bool(string)}|Device VID: 03F0
2021/01/28 23:25:58.160|00003E14|Verbose |[FirmwareController]ConfigReader::Load{bool(string)}|Relative path listed in xml: Firmware\Cypress\DockInstallerDll_x64.dll
2021/01/28 23:25:58.160|00003E14|Verbose |[FirmwareController]ConfigReader::Load{bool(string)}|Adding full path: C:\SWSetup\SP96963\Firmware\Cypress\DockInstallerDll_x64.dll
2021/01/28 23:25:58.160|00003E14|Verbose |[FirmwareController]ConfigReader::Load{bool(string)}|Version listed in xml: 1.0.2.0
2021/01/28 23:25:58.160|00003E14|Verbose |[FirmwareController]ConfigReader::Load{bool(string)}|Interface specified: CyDevice1
2021/01/28 23:25:58.160|00003E14|Verbose |[FirmwareController]ConfigReader::Load{bool(string)}|Display name specified: Dock Management Controller
Power Delivery Controller
Docking Graphic Controller
2021/01/28 23:25:58.160|00003E14|Verbose |[FirmwareController]ConfigReader::Load{bool(string)}|Loading second configuration file C:\SWSetup\SP96963
2021/01/28 23:25:58.160|00003E14|Verbose |[FirmwareController]ConfigReader::Load{bool(string)}|Absolute path: C:\SWSetup\SP96963\HPFIDevice.xml
2021/01/28 23:25:58.160|00003E14|Warning |[FirmwareController]ConfigReader::Load{bool(string)}|Second config file is not existed!
2021/01/28 23:25:58.160|00003E14|TraceOut |[FirmwareController]ConfigReader::Load{bool(string)}|true
2021/01/28 23:26:00.016|00003FB0|TraceIn |[FirmwareController]Loader::LoadDevice{bool(HP.DeviceDll)}|
2021/01/28 23:26:00.026|00003FB0|TraceIn |[FirmwareController]Loader::LoadDeviceCDll{bool(HP.DeviceDll)}|
2021/01/28 23:26:00.026|00003FB0|TraceIn |[FirmwareController]DeviceC::Load{bool(HP.DeviceDll)}|
2021/01/28 23:26:00.026|00003FB0|Verbose |[FirmwareController]DeviceC::Load{bool(HP.DeviceDll)}|Loading DLL HP.DeviceDll

[hlin]

您好， 这个情况，请直接联系惠普售后 400 610 3888 要求技术升级。或者微信 惠普服务 公号，惠自助→我的会员中心→点加号添加产品，输入扩展坞的序列号，添加产品后，点获取支持，输入人工，转接人工服务，要求技术升级。

[十字和弦]

谢谢，已经申请了。

[十字和弦]

成功了，就是这个包没法直接刷，折腾了一下，非常感谢！

[Small32]

请问您是怎么解决的？我也遇到类似问题，求教