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惠普暗夜精灵9Slim-关盖再开盖屏幕依旧黑屏,无法唤醒
发布时间 2023-10-10 15:47:55
笔记本6月份买的时候,就出现了关盖再打开无法唤醒的情况。
找人工客服和电话客服都解决不了
后来10.6日实在忍不了了,重装了系统,好了几天。
今天发现又不行了,到底是怎么回事啊
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惠普暗夜精灵9Slim-关盖再开盖屏幕依旧黑屏,无法唤醒
发布时间 2023-10-10 16:16:29
有没有自己添加升级内部硬件
机器平时外接什么设备,除了电源
如果有,还原最初的硬件,除了电源,其他外部设备都不接
如果都没有
********************提供更多机器有关的信息*************************
**************提供信息,不是修复,不是解决方案*******************
********************不提供信息,不勉强******************************
- 系统桌面按Win+R打开运行,输入
powershell
- 按住键盘ctrl+shift,鼠标点确定
命令行打开显示PS C:\Windows\system32>则是成功以管理员运行打开了powershell,否则以上重试
- 在命令行窗口中复制粘贴下面命令回车
if (test-path c:\hpinfo.txt){remove-item c:\hpinfo.txt -force};
gwmi Win32_OperatingSystem | select caption,version |fl | out-file \hpinfo.txt -force -append;
(gwmi win32_bios).caption |fl | out-file \hpinfo.txt -force -append;
(gwmi MS_SystemInformation -namespace root\wmi).SystemSKU |fl | out-file \hpinfo.txt -force -append;
Confirm-SecureBootUEFI |fl | out-file \hpinfo.txt -force -append;
gwmi win32_VideoController | select caption,DriverVersion |fl | out-file \hpinfo.txt -force -append;
gwmi Win32_PNPEntity | Where{$_.ConfigManagerErrorCode -ne 0} | select caption,deviceID,ConfigManagerErrorCode |fl | out-file \hpinfo.txt -force -append;
Gwmi win32_service | ForEach-Object {
$path=""
$company=""
if($_.pathName -match '"(?<SvcPath>.*)"') {$path=$Matches['SvcPath']}
else {$path=($_.pathName -split ' ') | select -First 1}
if(-not [string]::IsNullOrWhiteSpace($path)) {$company=(Get-Item $path -ErrorAction Ignore).VersionInfo.CompanyName}
$_ | Add-Member -MemberType NoteProperty -Name "Manufacturer" -Value $company
$_} | Select-Object DisplayName, Manufacturer,State | where {$_.Manufacturer -notlike "*microsoft*"} | fl | out-file \hpinfo.txt -force -append;
Get-AppxPackage | where{$_.name -like "*omen*"} | select name,version |fl | out-file \hpinfo.txt -force -append;
if (test-path C:\Windows\OMENSDK_Ver.exe){(Get-Item C:\Windows\OMENSDK_Ver.exe).versioninfo | out-file \hpinfo.txt -force -append}
Get-CimInstance –ClassName Win32_DeviceGuard –Namespace root\Microsoft\Windows\DeviceGuard | out-file \hpinfo.txt -force -append
- 打开c:\hpinfo.txt将文件内容全选(ctrl+A)复制(ctrl+c)粘贴(ctrl+v)出来发帖回复,之后c:\hpinfo.txt可以删除。
如果红字报错或没有文件,确认是以管理员身份运行了powershell
欢迎来到社区,我是一名志愿者,私人信息不会被回复。
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我长期使用过的机型
DC7600 USDT
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ProBook 6510b
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SlateBook x2
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t5740 Thin Client
t620 Thin Client
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惠普暗夜精灵9Slim-关盖再开盖屏幕依旧黑屏,无法唤醒
发布时间 2023-10-10 17:07:40
caption : Microsoft Windows 11 家庭中文版
version : 10.0.22621
F.11
81M76PA#AB2
True
caption : NVIDIA GeForce RTX 4060 Laptop GPU
DriverVersion : 31.0.15.3699
caption : Intel(R) UHD Graphics
DriverVersion : 31.0.101.4502
DisplayName : BaiduNetdiskUtility
Manufacturer :
State : Stopped
DisplayName : Intel(R) Content Protection HDCP Service
Manufacturer : Intel Corporation
State : Running
DisplayName : Intel(R) Dynamic Tuning Technology Telemetry Service
Manufacturer : Intel Corporation
State : Running
DisplayName : DtsApo4Service
Manufacturer : DTS Inc.
State : Running
DisplayName : Everything
Manufacturer : voidtools
State : Running
DisplayName : NVIDIA FrameView SDK service
Manufacturer : NVIDIA
State : Stopped
DisplayName : Google Chrome Elevation Service (GoogleChromeElevationService)
Manufacturer : Google LLC
State : Stopped
DisplayName : Google 更新服务 (gupdate)
Manufacturer : Google LLC
State : Stopped
DisplayName : Google 更新服务 (gupdatem)
Manufacturer : Google LLC
State : Stopped
DisplayName : Huorong Internet Security Daemon
Manufacturer : Beijing Huorong Network Technology Co., Ltd.
State : Running
DisplayName : HP Comm Recovery
Manufacturer : HP Inc.
State : Running
DisplayName : HP App Helper HSA Service
Manufacturer : HP Inc.
State : Running
DisplayName : HP Diagnostics HSA Service
Manufacturer : HP Inc.
State : Running
DisplayName : HpMallWindowsService
Manufacturer :
State : Running
DisplayName : HP Network HSA Service
Manufacturer : HP Inc.
State : Running
DisplayName : HP Omen HSA Service
Manufacturer : HP Inc.
State : Running
DisplayName : HP System Info HSA Service
Manufacturer : HP Inc.
State : Running
DisplayName : HP Analytics service
Manufacturer : HP Inc.
State : Running
DisplayName : Huorong Windows Security Center
Manufacturer : Beijing Huorong Network Technology Co., Ltd.
State : Running
DisplayName : Intel(R) Graphics Command Center Service
Manufacturer : Intel Corporation
State : Running
DisplayName : Intel(R) Platform License Manager Service
Manufacturer : Intel(R) Corporation
State : Stopped
DisplayName : Intel(R) Audio Service
Manufacturer : Intel
State : Running
DisplayName : Intel(R) Innovation Platform Framework Service
Manufacturer : Intel Corporation
State : Running
DisplayName : Intel(R) Dynamic Application Loader Host Interface Service
Manufacturer : Intel Corporation
State : Running
DisplayName : McAfee WebAdvisor
Manufacturer :
State : Stopped
DisplayName : NVIDIA LocalSystem Container
Manufacturer :
State : Stopped
DisplayName : NVIDIA Display Container LS
Manufacturer :
State : Running
DisplayName : Realtek Audio Universal Service
Manufacturer : Realtek Semiconductor
State : Running
DisplayName : OpenSSH Authentication Agent
Manufacturer :
State : Stopped
DisplayName : SynTPEnhService
Manufacturer : Synaptics Incorporated
State : Running
DisplayName : Thunderbolt(TM) Application Launcher
Manufacturer : Intel Corporation
State : Running
DisplayName : Thunderbolt(TM) Peer to Peer Shortcut
Manufacturer : Intel Corporation
State : Running
DisplayName : Intel(R) Management Engine WMI Provider Registration
Manufacturer : Intel Corporation
State : Running
DisplayName : XTUOCDriverService
Manufacturer : Intel(R) Corporation
State : Running
Name : AD2F1837.OMENCommandCenter
Version : 1101.2309.4.0
ProductVersion FileVersion FileName
-------------- ----------- --------
1.0.70.0 1.0.70.0 C:\Windows\OMENSDK_Ver.exe
AvailableSecurityProperties : {1, 2, 3, 4...}
CodeIntegrityPolicyEnforcementStatus : 2
InstanceIdentifier : 4ff40742-2649-41b8-bdd1-e80fad1cce80
RequiredSecurityProperties : {0}
SecurityFeaturesEnabled : {0}
SecurityServicesConfigured : {0}
SecurityServicesRunning : {0}
UsermodeCodeIntegrityPolicyEnforcementStatus : 1
Version : 1.0
VirtualizationBasedSecurityStatus : 0
VirtualMachineIsolation : False
VirtualMachineIsolationProperties : {0}
PSComputerName :
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惠普暗夜精灵9Slim-关盖再开盖屏幕依旧黑屏,无法唤醒
发布时间 2023-10-11 12:24:07
建议的操作
NVIDIA GeForce RTX 4060 Laptop GPU
DriverVersion : 31.0.15.3699
把独显版本降级,例如官方的529.04
https://h30318.www3.hp.com/pub/softpaq/sp148501-149000/sp148509.exe
升级SDK 1.0.73
https://h30318.www3.hp.com/pub/softpaq/sp147501-148000/sp147712.exe
安装这个
HP Software Framework
https://ftp.ext.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSetup.exe
启动下面这些服务
NVIDIA FrameView SDK service
NVIDIA LocalSystem Container
欢迎来到社区,我是一名志愿者,私人信息不会被回复。
如果我的回复对您有帮助, 请点击按钮。如果我的回复帮助您解决了问题,别忘了点击,可以帮到其他遇到同样问题的用户。
我长期使用过的机型
DC7600 USDT
Pavilion dv4000
ProBook 6510b
xw4600
z800
z820
EliteBook 2740p
ProBook 6460b
Pavilion DV4
Envy 15
SlateBook x2
ProDesk 600 G3 SFF
t5740 Thin Client
t620 Thin Client
EliteBook 840 G3
ZBook 15 G3
ProBook 440 G8
Omen 25L GT12 AMD