蓝屏错误，请帮我dmp日志分析

thier · ‎2024-10-07

Loading Dump File [C:\Windows\Minidump\100724-10937-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version 22621 MP (16 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Machine Name:
Kernel base = 0xfffff802`0fc00000 PsLoadedModuleList = 0xfffff802`108134f0
Debug session time: Mon Oct 7 16:42:23.796 2024 (UTC + 8:00)
System Uptime: 0 days 19:25:48.564
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.....................................
Loading User Symbols
Loading unloaded module list
.............................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {7fffffff0000, 2, 0, fffff8020fe81b39}

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
Probably caused by : hardware_ram ( PAGE_NOT_ZERO )

Followup: MachineOwner
---------

*** Memory manager detected 113166 instance(s) of page corruption, target is likely to have memory corruption.

shine520 · ‎2024-10-11

1. 符号文件未加载：
* 调试器多次提示无法加载符号文件（如ntoskrnl.exe），因为符号路径未初始化。符号文件（.pdb）对于详细分析崩溃原因至关重要。
* 要解决此问题，您可以使用.symfix命令让调试器自动选择一个符号路径，或者手动设置符号路径（使用_NT_SYMBOL_PATH环境变量、-y <symbol_path>命令行参数或.sympath命令）。
2. 错误的符号：
* 调试器还指出内核符号是错误的。这可能是因为符号文件与转储文件不匹配（例如，不同的Windows版本或更新级别）。
* 确保您的符号文件与产生转储文件的Windows安装完全匹配。
3. 可能的硬件问题：
* 调试器分析指出，内存管理器检测到多次页面损坏实例（113166次），这通常指向硬件问题，特别是RAM故障。
* 建议运行内存诊断工具（如Windows内存诊断）来检查RAM是否存在问题。
4. BugCheck代码：
* BugCheck代码是A，参数为{7fffffff0000, 2, 0, fffff8020fe81b39}。这通常与IRQL_NOT_LESS_OR_EQUAL错误相关，但具体含义可能因上下文而异。
* 由于符号未正确加载，无法获得更详细的错误分析。
5. 后续步骤：
* 首先，尝试加载正确的符号文件。
* 使用.analyze -v命令获取更详细的调试信息（前提是您已经加载了正确的符号）。
* 运行内存诊断工具检查RAM。
* 如果问题持续存在，考虑更新或回滚驱动程序、BIOS/UEFI以及Windows更新。
* 如果所有软件层面的尝试都失败了，可能需要考虑硬件更换（特别是RAM）。

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