因为之前回退和恢复出厂设置做过多次都是一样的问题，今天又做了一次还是一样，这是备份出来的信息：
Product Name
HP ZHAN 66 Pro 14 G2
Processor 1 Type
Intel(R) Core(TM) i7-8565UC CPU @ 1.80GHz
Processor 1 Speed
1700 MHz
Processor 1 Cores
4
Processor 1 Cache Size (L1/L2/L3)
256 KB / 1 MB / 8 MB
Processor 1 MicroCode Revision
0
Processor 1 Stepping
C
Processor 1 Bottom-Slot 1(left)
Empty
Processor 1 Bottom-Slot 2(right)
8 GB Micron
Serial Number
5CD919312K
SKU Number
6MU54PC#AB2
Universally Unique Identifier (UUID)
61A968643C15857EE40FC62425A8F994
Memory Size
8192 MB
Storage Devices
WDC PC SN520 SDAPNUW-512G-1006-191618804598 (512 GB)
System Board CT Number
PJBCN018JC91BQ
Product Family
103C_5336AN HP ZHAN 66 Pro
Primary Battery Serial Number
15864 2019/04/12
System BIOS Version
R76 Ver. 01.02.00 01/09/2019
BIOS Build Version
0000
ME Firmware Version
12.0.35.1427
ME Firmware Mode
Enabled
Audio Controller
Realtek ALC3247
Video BIOS Version
Intel(R) GOP Driver [9.0.1080]
Reference Code Revision
7.0.4E.20
Embedded Controller Firmware Version
51.1D.00
USB Type-C Controller(s) Firmware Version:
CCG5 (Single Port PD) : 7.6.0
Born On Date
06/03/2019
System Board ID
85A5
Integrated MAC Address 1
C4-65-16-BC-A5-48
Custom Logo
*Not Present
Present
Asset Tracking Number
Ownership Tag
Feature Byte
6J6S6b7B7J7M7Q7W7m7s8wapaqatauawbUcAd7dUdXdpdqeMgkjB.mr
Build ID
18WWR3CT601#SAB2#DAB2
BIOS Rollback Policy
*Unrestricted Rollback to older BIOS
Restricted Rollback to older BIOS
Minimum BIOS Version
00.00.00
Clear BIOS Event Log
*Don't Clear
Clear
Password Minimum Length
8
At least one symbol is required in Administrator and User passwords
*No
Yes
At least one number is required in Administrator and User passwords
*No
Yes
At least one upper case character is required in Administrator and User passwords
*No
Yes
At least one lower case character is required in Administrator and User passwords
*No
Yes
Are spaces allowed in Administrator and User passwords?
*No
Yes
Prompt for Admin password on F9 (Boot Menu)
*Disable
Enable
Prompt for Admin password on F11 (System Recovery)
*Disable
Enable
Prompt for Admin password on F12 (Network Boot)
*Disable
Enable
Prompt for Admin password on Capsule Update
*Disable
Enable
BIOS Administrator visible at Power-on Authentication
Disable
*Enable
Physical Presence Interface
Disable
*Enable
Save/Restore MBR of System Hard Drive
*Disable
Enable
Save/Restore GPT of System Hard Drive
*Disabled
Enabled
Allow OPAL Hard Drive SID Authentication
*Disable
Enable
Permanent Disable Absolute Persistence Module Set Once
*No
Yes
Absolute Persistence Module Current State
*Inactive
Active
System Management Command
Disable
*Enable
Fingerprint Reset on Reboot
*Disable
Enable
Boot Sector (MBR/GPT) Recovery Policy
*Local user control
Recover in event of corruption
Host Based MAC Address
*Disable
System
Custom
HBMA Factory MAC Address
C4-65-16-C4-80-6F
HBMA System MAC Address
C4-65-16-C4-80-6F
HBMA Custom MAC Address
00-00-00-00-00-00
Pre-boot HBMA Support
Disable
*Enable
Windows HBMA Support
Disable
*Enable
Single NIC Operation (Disable All Other NICs when HBMA is active on one NIC)
*Disable
Enable
Reuse Embedded LAN Address
*Disable
Enable
HBMA Priority List
Embedded NIC:Realtek RTL8111HSH :10EC_8168:103C_85A5(Disabled)
USB NIC Dongle:HP External Adapter :0BDA_8153
USB NIC Dongle:HP USB-C Travel Dock :17E9_4352
USB NIC Dongle:HP USB Travel Dock :17E9_4351
USB NIC Dongle:HP 3005pr :17E9_430A
USB NIC Dongle:HP Universal pr :17E9_4327
Select Language
*English
Deutsch
Espanol
Italiano
Francais
Japanese
Portugues
Dansk
Svenska
Nederlands
Norsk
Suomi
Simplified Chinese
Traditional Chinese
Russian
Select Keyboard Layout
*English
Deutsch
Espanol
Italiano
Francais
Japanese
Portugues
Dansk
Svenska
Nederlands
Norsk
Suomi
Simplified Chinese
Traditional Chinese
Russian
Sunday
*Disable
Enable
Monday
*Disable
Enable
Tuesday
*Disable
Enable
Wednesday
*Disable
Enable
Thursday
*Disable
Enable
Friday
*Disable
Enable
Saturday
*Disable
Enable
BIOS Power-On Hour
0
BIOS Power-On Minute
0
Power On When AC Detected
*Disable
Enable
Power On When Lid is Opened
*Disable
Enable
Startup Delay (sec.)
*0
5
10
15
20
25
30
35
40
45
50
55
60
Fast Boot
Disable
*Enable
Audio Alerts During Boot
Disable
*Enable
NumLock on at boot
*Disable
Enable
USB Storage Boot
Disable
*Enable
Prompt on Memory Size Change
Disable
*Enable
Network (PXE) Boot
Disable
*Enable
Prompt on Fixed Storage Change
*Disable
Enable
Prompt on Battery Errors
Disable
*Enable
Legacy Boot Options
Disable
*Enable
Legacy Boot Order
<no legacy boot options available>(Disabled)
UEFI Boot Options
Disable
*Enable
UEFI Boot Order
HDD:M.2:1
HDD:USB:1
NETWORK IPV4:EMBEDDED:1
NETWORK IPV6:EMBEDDED:1
HP_Disk0MapForUefiBootOrder
PciRoot(0x0)/Pci(0x1D,0x4)/Pci(0x0,0x0)/NVMe(0x1,20-5A-A9-44-8B-44-1B-00)/HD(1,GPT,B6239EAB-460E-4F33-A60A-C334240B43EE,0x800,0x82000)/\EFI\Microsoft\Boot\bootmgfw.efi
PciRoot(0x0)/Pci(0x14,0x0)/USB(0xD,0x0)
PciRoot(0x0)/Pci(0x1D,0x0)/Pci(0x0,0x0)/MAC(C46516BCA548,0x0)/IPv4(0.0.0.0,0x0,DHCP,0.0.0.0,0.0.0.0,0.0.0.0)
PciRoot(0x0)/Pci(0x1D,0x0)/Pci(0x0,0x0)/MAC(C46516BCA548,0x0)/IPv6(0000:0000:0000:0000:0000:0000:0000:0000,0x0,Static,0000:0000:0000:0000:0000:0000:0000:0000,0x40,0000:0000:0000:0000:0000:0000:0000:0000)
Secondary Battery Fast Charge
Disable
*Enable
Launch Hotkeys without Fn Keypress
*Disable
Enable
Swap Fn and Ctrl (Keys)
*Disable
Enable
Power Control
*Disable
Enable
Fast Charge
Disable
*Enable
Power Button Protection
Always
Never
*On Battery Only
USB Type-C Connector System Software Interface (UCSI)
Disable
*Enable
Enable High Resolution mode when connected to a USB-C DP alt mode dock
*Disable
Enable
Special Keys mapped to Fn + keypress
Disable
*Enable
Swap Arrow Up/Down and Page Up/Down Function
*Disable
Enable
Lock Wireless Button
*Disable
Enable
Fan Always on while on AC Power
*Disable
Enable
Wake on WLAN
*Disable
Enable
Wake on LAN on DC mode
*Disable
Enable
Boost Converter
Disable
*Enable
Bluetooth
Disable
*Enable
Wireless Network Device (WLAN)
Disable
*Enable
LAN / WLAN Auto Switching
*Disable
Enable
Configure Legacy Support and Secure Boot
Legacy Support Enable and Secure Boot Disable
*Legacy Support Disable and Secure Boot Enable
Legacy Support Disable and Secure Boot Disable
Import Custom Secure Boot keys
*Do Nothing
On next boot
Clear Secure Boot keys
*Disable
Enable
Reset Secure Boot keys to factory defaults
*Disable
Enable
Enable MS UEFI CA key
No
*Yes
Ready to disable MS UEFI CA Key
Not Ready
*Ready
Custom Keys Image Verification State
*No Custom Keys
Fail
Success
Ready BIOS for Device Guard Use
*Do Nothing
Configure on Next Boot
Clear Configuration on Next Boot
USB Type-C Controller Firmware Update
Disable
*Enable
Configure Storage Controller for Intel Optane
*Disable
Enable
Enable Turbo Boost on DC
*Disable
Enable
Dynamic Platform and Thermal Framework (DPTF)
Disable
*Enable
Audio Device
Disable
*Enable
Embedded LAN controller
Disable
*Enable
Wake On LAN
Disabled
Boot to Network
*Boot to Hard Drive
Boot to Normal Boot Order
Microphone
Disable
*Enable
Internal Speakers
Disable
*Enable
Runtime Power Management
Disable
*Enable
Headphone Output
Disable
*Enable
Extended Idle Power States
Disable
*Enable
Wake when Lid is Opened
Disable
*Enable
Wake When AC is Detected
*Disable
Enable
Battery Health Manager
Maximize my battery health
Let HP manage my battery charging
*Maximize my battery duration
Wake on USB
Disable
*Enable
Disable Battery On Next Boot
*Do not disable
Next shut down
Integrated Camera
Disable
*Enable
Fingerprint Device
Disable
*Enable
Battery Safety Mode
*Disable
Enable
Video Memory Size
*32 MB
64 MB
128 MB
256 MB
512 MB
Graphics
UMA Graphics
*Hybrid Graphics
Force to Run Discrete Only Mode
*Disable
Enable
Media Card Reader
Disable
*Enable
Restrict USB Devices
*Allow all USB Devices
Allow only keyboard and mouse
Allow all but storage devices and hubs
Left USB Ports
Disable
*Enable
Right USB Ports
Disable
*Enable
Right USB Port 1
Disable
*Enable
Right USB Port 2
Disable
*Enable
Right USB Port 3
Disable
*Enable
Turbo-boost
Disable
*Enable
Intel Software Guard Extensions (SGX)
Disable
Enable
*Software control
Configure Option ROM Launch Policy
All Legacy
*All UEFI
All UEFI Except Video
Hyperthreading
Disable
*Enable
Virtualization Technology (VTx)
Disable
*Enable
Virtualization Technology for Directed I/O (VTd)
Disable
*Enable
Trusted Execution Technology (TXT)
*Disable
Enable
Update Source
*HP
Custom
Automatically Check for Updates
Daily
Weekly
*Monthly
Automatic BIOS Update Setting
*Disable
Let user decide whether to install updates
Install all updates automatically
Install only important updates automatically
Update Address
Force Check on Reboot
*Disable
Enable
Update BIOS via Network
Disable
*Enable
Use Proxy
*Disable
Enable
Proxy Address
DNS Configuration
*Automatic
Manual
DNS Addresses
Data transfer timeout
100
IPv4 Configuration
*Automatic
Manual
IPv4 Address
IPv4 Subnet Mask
IPv4 Gateway
Force HTTP no-cache
Disable
*Enable
Remote HP PC Hardware Diagnostics Custom Client Upload Url
Remote HP PC Hardware Diagnostics Use Custom Download Url
*Disable
Enable
Remote HP PC Hardware Diagnostics Custom Client Download Url
Remote HP PC Hardware Diagnostics Scheduled Execution Enabled
*Disable
Enable
Remote HP PC Hardware Diagnostics Scheduled Execution Frequency
Daily
*Weekly
Monthly
Remote HP PC Hardware Diagnostics Last Execution Status
0
Remote HP PC Hardware Diagnostics Last Execution Time Stamp
Remote HP PC Hardware Diagnostics Upload Server Username
Remote HP PC Hardware Diagnostics Upload Server Password
Remote HP PC Hardware Diagnostics Execute On Next Boot
*Disable
Enable
E-label
Not Present
*Present
按钮。如果我的回复帮助您解决了问题，别忘了点击
，可以帮到其他遇到同样问题的用户。
