使用 HP cloud recovery tool 恢复系统失败

[Yang_Zhao]

部分报错信息如下：

[19:45:29.43][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[19:45:29.48][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG.
[19:45:29.48][ChkError.cmd] There was some FAILED device...
[19:45:29.50][ChkError.cmd] or, there was not target file...
[19:45:29.50][ChkError.cmd] Result=FAILED

-------------------------------

[19:45:33.73][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd]
[19:45:33.75][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[19:45:33.75][ChkError.cmd] --------------------------------------------------
[19:45:33.75][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[19:45:33.77][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[19:45:33.77][ChkError.cmd]
[19:45:33.78][ChkError.cmd] --------------------------------------------------
[19:45:33.78][ChkError.cmd]
[19:45:33.78][ChkError.cmd] This is for customer image...
[19:45:33.79][ChkError.cmd]
[19:45:33.79][ChkError.cmd] Trigger CTO panic...

[Yang_Zhao]

补充

FAILED DEVICE #0:
Description : Intel(R) Serial IO I2C Host Controller - 43AE
PNPDeviceID : PCI\VEN_8086&DEV_43AE&SUBSYS_8860103C&REV_11\3&11583659&2&C9
Code : [12]

FAILED DEVICE #1:
Description : Intel(R) Serial IO I2C Host Controller - 43AD
PNPDeviceID : PCI\VEN_8086&DEV_43AD&SUBSYS_8860103C&REV_11\3&11583659&2&C8
Code : [12]

[feidegao]

有个驱动没装上

能不能进系统，能进系统的话再补装下驱动

[Yang_Zhao]

用微软的windows 10镜像成功安装了，装上了驱动。但是重新安装惠普镜像的话还是不能成功因为安装前会先格式化，已有的驱动又没了？

[feidegao · Accepted solution]

你之前机器是不是win10的系统，要确保没换过硬件

1.hp的镜像应该是win11的系统，导致一些驱动上不了，你先在微软的镜像上把bios更新一下再试试装hp的镜像

https://h30471.www3.hp.com/t5/you-xi-chan-pin-zhi-shi-ku/shi-yongHP-Cloud-Recovery-Tool-jia-yong-zhi...

2.也可以装微软win11/10镜像，装完了再到hp网上下驱动装

[Yang_Zhao]

先装的微软WIN10镜像，然后更新了BIOS，再安装惠普WIN11的镜像就成功了。

[Yang_Zhao]

我之前确实是WIN10的系统，没换过硬件。

[Yang_Zhao]

非常感谢。

[云飞扬]

BIOS更新是直接在BIOS界面更新的吗？

[Yang_Zhao]

因为装不了惠普官方的WIN11镜像,我就 先装的微软WIN10镜像，然后在WIN10里面安装了HP Support Assistant, 然后用这个HP Support Assistant更新了BIOS，再安装惠普WIN11的镜像就成功了。