Hello
Please open HP Smart - Printer Settings on your computer.
If the printer is still online, you can check the printer status on the HP Smart printer homepage.
If the printer cannot be connected online, you can find a computer to connect the printer via USB and install the complete printer driver.
If there is a hardware issue with the printer, there will be specific prompts during the installation process.
If the printer is still not online, there is a high possibility of hardware problems with the printer. It is recommended to contact the repair center for specific testing of the printer.
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