HP Officejet 6500 Wireless - Cannot perform printing normally.

[mkfchow11]

The printer cannot work and print properly as no printing is made though everything seems in order.

[双鱼座鲨鱼]

Hello!

Is the copying function of the machine normal?

At the same time, you need to describe the problems encountered, provide the network configuration page, and take photos for me. Thank you.

[mkfchow11]

HI, 

The printer seems normal in all sense as usual but it cannot clear the printhead (wait for very very long time even 1 day long).

When I try to adjust the printer function, it shows "Fail" after finishing 7 minutes test printing.  I cannot see the ink on the printout even it works as normal printing procedures.

Internet service is fast.  

[mkfchow11]

What photos you want?

[mkfchow11]

Everything is okay except the process "Align Printing" under "Tools" of after pushing setup button on printer panel.  When I change another new ink cartridge, it shows "Printer head error and find no ink cartridges".

[双鱼座鲨鱼]

Hello!

Judging from the fault description, it may be related to the ink cartridge bracket.

It is recommended to contact the maintenance center to check the printer.

Please understand the inconvenience.

[Steve0ta]

@双鱼座鲨鱼 用户把信息写错地方了；

麻烦协助

OS Name Microsoft Windows 10 Home
Version 10.0.19043 Build 19043
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DV7-7302TX
System Manufacturer Hewlett-Packard
System Model HP ENVY dv7 Notebook PC
System Type x64-based PC
System SKU D5F14PA#AB5
Processor Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz, 2401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde F.2E, 7/9/2016
SMBIOS Version 2.7
Embedded Controller Version 52.24
BIOS Mode UEFI
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Product 181F
BaseBoard Version 52.24
Platform Role Mobile
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale Hong Kong SAR
Hardware Abstraction Layer Version = "10.0.19041.1151"
User Name DV7-7302TX\mkfch
Time Zone China Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 2.23 GB
Total Virtual Memory 31.9 GB
Available Virtual Memory 11.0 GB
Page File Space 16.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

[mkfchow11]

Dear Sirs,

My printer problem is no ink though everything is normal.  However, it cannot perform the function of "Align Print", it always replies "Fail" after this function.  What can we do to solve this?  I think if the printer can perform the function of printer alignment, it would be okay. 

[mkfchow11]

judging from the fault description, it may be related to the ink cartridge bracket.

It is recommended to contact the maintenance center to check the printer.

Thanks for your comment, I rewrite the problem with full description above.  Since it is too big and hard to carry, I just wonder whether there is any alternatives to solve my printer problem with "Failure in Printer Alignment"?

[双鱼座鲨鱼]

Hello

If the printer is out of ink, it is recommended to consider replacing the ink cartridge before performing print calibration / cleaning.

thank you