HP Reverb G2 device with Windows 11 not support latest AMD processor yet

[馬克]

System couldn't start Windows Mixed Reality with Error code:14-2 after install Windows Mixed Reality Portal.

But we can get ready result by Steam VR performance test.

We already check with AMD side that them mention need HP side to add support list/whitelist for AMD processor.

What we use is Amd Phoenix platform(R7/R9 pro) with Nvidia RTX A1000/RTX2000 hybrid GPU.

Please help to check if HP have plan to update support list/whitelist for AMD latest processor?

Couldn't start Windows Mixed Reality screenshotSteamVR_Performance test result-Ready

[y2kim]

to open a formal case

HP 香港服務中心資訊 | HP®顧客支持

[馬克]

Thanks for update to become formal case.

Any update for add latest AMD processor in support list?

[y2kim]

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@馬克  已写:

Thanks for update to become formal case.

Any update for add latest AMD processor in support list?

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if an official support case created, ask HP support representative then.

[馬克]

Would you please help to confirm whether official support case created or not?

Can you help to provide HP support representative email or phone for Taiwan side?

Thank you for your support!

[y2kim]

HP 商用桌上型電腦和筆記型電腦維修服務方式 | HP®顧客支援