Officejet 5220 - Multiple page scan not working

[Merkel]

Hello!

I bought a HP Officejet 5220 through PCHome past weekend.

Problem is that I am unable to scan documents consisting of multiple pages in one PDF.

Every time the scanner asks me if I want to scan "another Item", I touch "add item".

And every time after a few seconds the screen shown in step 4 appears and interupts the scan process. This happens much faster than I can swap the papers to scan. I tried it multiple times already.

Step 4Step 1Step 2Step 3

[双鱼座鲨鱼]

您好

通过电脑--扫描文档--保存类型选择pdf测试一下扫描4页是否正常。

[Merkel]

Ok... and how to use on screen function of the printer/scanner for multiple pages?

After all it's a build in function of the printer that should work as advertised. I don't want to switch between scanner/printer and PC for every single page of a multi-page scan.

[双鱼座鲨鱼]

 建议直接在电脑上操作，因为面板上的扫描功能有限。

给您带来不便，敬请谅解。

[Merkel]

Using the PC software not a solution to the problem. The interface offers the possibility to scan multiple page documents but obviously has a bug in it unless you can tell me what I have been doing wrong. How to solve it?

Even my previous 8 year old Canon printer was able to scan multiple page documents directly from the printer.

[双鱼座鲨鱼]

您好

操作没有问题。

只是机器面板不支持些功能，不应该是bug。

给您带来不便，敬请谅解。

[Merkel]

With all due respect but that is ridiculous.

Why would be interface ask me for the next page and then drop the process alltogether a few seconds later?

[双鱼座鲨鱼]

您好

非常抱歉，您反馈的问题，目前无法实现。

给您带来不便，敬请谅解。