USB device format fail.

[EddieTsai]

It is a new drive that was procured , after using it for some time as PVR (ext4 fs) it starts showing “Unhandled sense code“ issue which fails the IO and also the Format.

We ran fsck.ext4 on this drive and it reported that every inode has garbage and the super -block is with bad Magic number.

e2fsck 1.45.5 (07-Jan-2020)
ext2fs_open2: Bad magic number in super-block
fsck.ext4: Superblock invalid, trying backup blocks...
/dev/sda1 was not cleanly unmounted, check forced.
Pass 1: Checking inodes, blocks, and sizes
Deleted inode 42057 has zero dtime. Fix? yes

Inode 101205 seems to contain garbage. Clear? yes

Now we can no longer format this drive anymore.

Manufacturer: HP

SerialNumber: 6E0097B6EE849327

Product: v236w

idVendor=03f0, idProduct=7d40

Model : Direct-Access hp v236w PMAP PQ: 0 ANSI: 6

[hlin]

If the USB flash drive fails, please contact the local PNY warranty

[EddieTsai]

Hi

Can we get technical support for this engineering issues ?

Please share us the technical contact window related to usb storage devices.

Thanks

[Hou-YJ]

If you are in mainland China, you can contact your email box. cncsr@pny.com 、Telephone: 0755-88299441

[EddieTsai]

Hi Hou,

We got no reply from cncsr@pny.com for a week.

Are your usb devices designed/manufactured by PNY ?

So for product ID: V236W

Is it also manufactured by PNY ?

Thanks

[Hou-YJ]

Hi

PNY is responsible for supporting the after-sales service of USB devices,

Try the phone.