WinTray64.exe 已經停止運作

[jasonloifx]

使用電腦時經常出現"WinTray64.exe 已經停止運作"的情況

令speaker跟microphone都無法使用

試過更新conexant audio driver但仍然有同樣的情況..

以下是windows event viewer裡其中一次的error event

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2019-02-11T09:24:43.631498000Z" /> 
  <EventRecordID>18324</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>fake pc name</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>MicTray64.exe</Data> 
  <Data>1.21.0.0</Data> 
  <Data>5b59aafc</Data> 
  <Data>MicTray64.exe</Data> 
  <Data>1.21.0.0</Data> 
  <Data>5b59aafc</Data> 
  <Data>c0000409</Data> 
  <Data>00000000001a5a1c</Data> 
  <Data>8</Data> 
  <Data>01d4c1eb9f4ac92a</Data> 
  <Data>C:\WINDOWS\System32\MicTray64.exe</Data> 
  <Data>C:\WINDOWS\System32\MicTray64.exe</Data> 
  <Data>994396e9-e63f-470a-afb9-3f2c179ecdc8</Data> 
  <Data /> 
  <Data /> 
  </EventData>
  </Event>

[y2kim]

https://support.hp.com/cn-zh/document/c05193711

EliteBook use HP SDM check update