HP Elite65W Thunderbolt 3 底座固件升级问题

[luzi]

从别人那里收了一个雷电三扩展，官方带的65w电源，满速雷电3线

安装惠普最新固件1.77时发现问题，Synaptics DisplayPort Adapter的status是error0，已经连接了DP的显示器，并且显示正常。但是这个固件一直无法升级，没法解决待机唤醒后屏幕不能显示的问题。

请各位大神不吝赐教，小弟拜谢。

[y2kim]

没有65w的，应该用90w的吧

docking的标签提供一下

[luzi]

[luzi]

这个是产品的标签。谢谢！！

[y2kim]

原来是老款

看更新说明了，没有其他补充的了
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elite-thunderbolt-3-65w-dock/9822172/s...

- The system must be running one of the following operating systems with Administrator or equivalent access: Windows 7, Windows 8, Windows 8.1, or Windows 10.
- The system must be a USB-C capable HP Commercial notebook or tablet compatible with an HP ZBook or Elite Thunderbolt 3 Docking Station.
- The system must be docked to HP ZBook or Elite Thunderbolt 3 Docking Station running on A/C power.
- A DisplayPort Display must be attached and running on an HP ZBook or Elite Thunderbolt 3 Docking Station.
- Microsoft .NET Framework 4.5 must be installed.

For systems that are running Windows 7, Windows 8.1, or Windows 10 v1703 and earlier:

- The ASMedia driver v1.16.49.1 must be installed before this update is run.

For systems that are running Windows 7, Windows 8.1, or Windows 10:

- The HP Audio Dock driver v1.31.36.30 must be installed before this update is run.

[548851818]

使用扩展坞的DP接口连接显示器后，再尝试升级试试

[luzi]

两个dp接口我都进行了尝试，连接显示器都是正常的，但是升级工具依然不能识别。请问把拓展坞恢复出厂固件会不会有效？但是我找不到恢复出厂固件的方法。谢谢！！

[KongL]

@548851818 @y2kim 

请帮忙~

[548851818]

那可能是硬件故障了，建议更换

[luzi]

好的。谢谢