暗影精灵6pro台式机运行游戏中突然黑屏，显示器无信号

[马什入木]

5月31日晚运行绝地求生时突然黑屏显示器无信号，但后台运行的语音软件YY仍可以和线上好友正常通话，键盘按大小写切换仍有反应，其他操作无效。只能长按电源键重启，重启后正常进入系统，以为是偶然现象登录游戏后运行大概30分钟又出现了同样的黑屏故障。

6月1日重新插拔了内存和显卡，用橡皮擦拭金手指，现象得到缓解，稳定运行到6月7日，期间无黑屏发生。

6月7日晚黑屏现象再次发生，6月8日尝试重新插拔内存显卡，发现并没有解决问题，依然会黑屏。

请问如何解决，是否需要抱去工作站检测？

PS：

1、期间运行或HP自带的硬件检测程序，内存和显卡均能正常通过检测，无报错。

2、昨晚黑屏重启后通过系统自带更新功能将操作系统升级到了WIN11（之前是WIN10），下载安装包和自检期间大概有1个半小时没有出现黑屏现象。

3、5月30日通过英伟达自带程序更新过显卡驱动（5月30日推送版本）。

[y2kim]

惠普服务中心查询 | HP®客户支持

服务中心有电话，直接电话沟通看是不是拿过去

或者先看基本信息

********************提供更多机器有关的信息*************************

**************提供信息，不是修复，不是解决方案*******************

********************不提供信息，不勉强******************************

• 系统桌面按Win+R打开运行，输入

powershell

• 按住键盘ctrl+shift，鼠标点确定

命令行打开显示PS C:\Windows\system32>则是成功以管理员运行打开了powershell，否则以上重试

• 在命令行窗口中复制粘贴下面命令回车

if (test-path c:\hpinfo.txt){remove-item c:\hpinfo.txt -force};`

gwmi Win32_OperatingSystem | select caption,version |fl | out-file \hpinfo.txt -force -append;`

(gwmi win32_bios).caption |fl | out-file \hpinfo.txt -force -append;`

(gwmi MS_SystemInformation -namespace root\wmi).SystemSKU |fl | out-file \hpinfo.txt -force -append;`

Confirm-SecureBootUEFI |fl | out-file \hpinfo.txt -force -append;`

gwmi win32_VideoController | select caption,DriverVersion |fl | out-file \hpinfo.txt -force -append;`

gwmi Win32_PNPEntity | Where{$_.ConfigManagerErrorCode -ne 0} | select caption,deviceID,ConfigManagerErrorCode |fl | out-file \hpinfo.txt -force -append;`

Gwmi win32_service | ForEach-Object {

    $path=""

    $company=""

    if($_.pathName -match '"(?<SvcPath>.*)"') {$path=$Matches['SvcPath']}

    else  {$path=($_.pathName  -split ' ') | select -First 1}

    if(-not [string]::IsNullOrWhiteSpace($path)) {$company=(Get-Item $path -ErrorAction Ignore).VersionInfo.CompanyName}

    $_ | Add-Member -MemberType NoteProperty -Name "Manufacturer" -Value $company

    $_}  | Select-Object DisplayName, Manufacturer,State | where {$_.Manufacturer -notlike "*microsoft*"} | fl | out-file \hpinfo.txt -force -append;`

Get-AppxPackage | where{$_.name -like "*omen*"} | select name,version |fl | out-file \hpinfo.txt -force -append;`

(Get-Item C:\Windows\OMENSDK_Ver.exe).versioninfo | out-file \hpinfo.txt -force -append

• 打开c:\hpinfo.txt将文件内容全选(ctrl+A)复制(ctrl+c)粘贴(ctrl+v)出来发帖回复，之后c:\hpinfo.txt可以删除。

如果红字报错或没有文件，确认是以管理员身份运行了powershell

[马什入木]

caption : Microsoft Windows 11 家庭中文版
version : 10.0.22621

F.10
3V0J4PA#AB2
True

caption : NVIDIA GeForce RTX 3080
DriverVersion : 31.0.15.3598

caption : SVN Adapter V1.0
deviceID : ROOT\NET\0000
ConfigManagerErrorCode : 22

caption : 适用于 USB 音频的英特尔® 智音技术
deviceID : INTELAUDIO\CTLR_DEV_43C8&LINKTYPE_06&DEVTYPE_06&VEN_8086&DEV_AE50&SUBSYS_0000003C&REV_0001\060
1
ConfigManagerErrorCode : 10

DisplayName : Adobe Acrobat Update Service
Manufacturer : Adobe Inc.
State : Running

DisplayName : BaiduNetdiskUtility
Manufacturer : Baidu.com, Inc.
State : Stopped

DisplayName : BattlEye Service
Manufacturer :
State : Stopped

DisplayName : CortexLauncherService
Manufacturer : Razer Inc.
State : Running

DisplayName : DtsApo4Service
Manufacturer : DTS Inc.
State : Running

DisplayName : NVIDIA FrameView SDK service
Manufacturer : NVIDIA
State : Stopped

DisplayName : Foxit Service
Manufacturer : 福建福昕软件开发股份有限公司
State : Running

DisplayName : Intel(R) RST HFC Disable Service
Manufacturer : Intel Corporation
State : Stopped

DisplayName : HP Comm Recovery
Manufacturer : HP Inc.
State : Running

DisplayName : HP App Helper HSA Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP Diagnostics HSA Service
Manufacturer : HP Inc.
State : Stopped

DisplayName : HP Network HSA Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP Omen HSA Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP System Info HSA Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP Analytics service
Manufacturer : HP Inc.
State : Running

DisplayName : Intel(R) Optane(TM) Memory Service
Manufacturer : Intel Corporation
State : Stopped

DisplayName : Intel Bluetooth Service
Manufacturer :
State : Running

DisplayName : Intel(R) Capability Licensing Service TCP IP Interface
Manufacturer : Intel(R) Corporation
State : Stopped

DisplayName : Intel(R) TPM Provisioning Service
Manufacturer : Intel(R) Corporation
State : Stopped

DisplayName : Intel(R) Audio Service
Manufacturer : Intel
State : Running

DisplayName : Intel(R) Dynamic Application Loader Host Interface Service
Manufacturer : Intel Corporation
State : Running

DisplayName : KDesk Core Service
Manufacturer : Kingsoft Corporation
State : Running

DisplayName : Intel(R) Management and Security Application Local Management Service
Manufacturer : Intel Corporation
State : Running

DisplayName : McAfee WebAdvisor
Manufacturer : McAfee, LLC
State : Running

DisplayName : nProtect GameGuard Service
Manufacturer :
State : Stopped

DisplayName : NVIDIA LocalSystem Container
Manufacturer :
State : Running

DisplayName : NVIDIA Display Container LS
Manufacturer :
State : Running

DisplayName : Origin Client Service
Manufacturer : Electronic Arts
State : Stopped

DisplayName : Origin Web Helper Service
Manufacturer : Electronic Arts
State : Running

DisplayName : QPCore Service
Manufacturer : Tencent
State : Running

DisplayName : QQMusicService
Manufacturer : Tencent
State : Stopped

DisplayName : Razer Chroma SDK Server
Manufacturer : Razer Inc.
State : Running

DisplayName : Razer Chroma SDK Service
Manufacturer : Razer Inc.
State : Running

DisplayName : Razer Chroma Stream Server
Manufacturer : Razer Inc.
State : Running

DisplayName : Razer Game Manager
Manufacturer : Razer Inc
State : Running

DisplayName : Razer Game Manager Service 3
Manufacturer : Razer Inc
State : Running

DisplayName : Rockstar Game Library Service
Manufacturer : Rockstar Games
State : Stopped

DisplayName : Intel(R) Storage Middleware Service
Manufacturer : Intel Corporation
State : Running

DisplayName : Realtek Audio Universal Service
Manufacturer : Realtek Semiconductor
State : Running

DisplayName : Razer Central Service
Manufacturer : Razer Inc.
State : Running

DisplayName : SecoClientService
Manufacturer :
State : Running

DisplayName : OpenSSH Authentication Agent
Manufacturer :
State : Stopped

DisplayName : Steam Client Service
Manufacturer : Valve Corporation
State : Running

DisplayName : Uncheater for BattleGrounds_GL
Manufacturer : Wellbia.com Co., Ltd.
State : Stopped

DisplayName : VMware USB Arbitration Service
Manufacturer : VMware, Inc.
State : Running

DisplayName : Wallpaper Engine Service
Manufacturer :
State : Running

DisplayName : WemeetUpdateSvc
Manufacturer :
State : Stopped

DisplayName : Intel(R) Management Engine WMI Provider Registration
Manufacturer : Intel Corporation
State : Running

DisplayName : WPS Office Cloud Service
Manufacturer : Zhuhai Kingsoft Office Software Co.,Ltd
State : Stopped

DisplayName : Zakynthos Service
Manufacturer : KRAFTON, Inc
State : Stopped

DisplayName : XTUOCDriverService
Manufacturer : Intel(R) Corporation
State : Running

DisplayName : Razer Synapse Service
Manufacturer : Razer Inc.
State : Running

Name : AD2F1837.OMENAudioControl
Version : 1.26.249.0

Name : AD2F1837.OMENLightStudio
Version : 1.0.28.0

Name : AD2F1837.OMENCommandCenter
Version : 1101.2304.4.0

ProductVersion FileVersion FileName
-------------- ----------- --------
1.0.55.0 1.0.55.0 C:\Windows\OMENSDK_Ver.exe

[梁多多]

不玩游戏会有类似的情况么   

会不会是过热黑屏了

[马什入木]

我觉得也是过热的问题，前天尝试把侧盖打开运行游戏，发现1个多小时也没有黑😓

[马什入木]

现在纠结的就是这电脑我买了2年了，为什么之前不会黑，难道以后都要开盖运行。。。。

[梁多多]

不用纠结    

这个本身就属于损耗品

正常

暗影没有上门

可能就是需要清灰或者换硅脂了  联系维修站操作下就行 可能需要付费  提前电话

https://support.hp.com/cn-zh/document/c04570895

[马什入木]

自己手动清过灰，插拔了内存、显卡，之后稳定运行了一周。前几天又开始黑了，可能跟最近气温高有关系吧。。。。倒是还没出保，我再观察一下，再去工作站

[梁多多]

好哒   底部垫高   尽量在空调环境下运行  也可以那一个小风扇倒着吹  吸走热量😇

[马什入木]

谢谢，我试试外面加个风扇吹着它