bios无法升级

[夏飞]

主板产品是8948，主板的序列是神奇的88948，主板bios是f.22 2021/3/25版本，windows10下运行bios升级时提示比原来的旧，无法升级，即使使用u盘升级也不行，升级程序寻找88948.bin失败。日志如下

2024-04-20 18:45:06 SMBIOS Init Success
2024-04-20 18:45:06 SystemFamily = 3
2024-04-20 18:45:06 Starting BIOS Update Process
2024-04-20 18:45:06 Setting BIOS Update Token
2024-04-20 18:45:06 Getting BIOS Detail Information
2024-04-20 18:45:06 IsBiosSixDigits = 0
2024-04-20 18:45:06 BIOS Returned BiosID '88948'
2024-04-20 18:45:06 QueryImageDetail: 4K Block Size detected.
2024-04-20 18:45:06 Skip Addresses:
2024-04-20 18:45:06 Loading BIOS Image
2024-04-20 18:45:06 File name constructed: Hewlett-Packard\BIOS\New\88948.bin
2024-04-20 18:45:06 Failed Reading BIOS Image Hewlett-Packard\BIOS\New\88948.bin (Not Found)
2024-04-20 18:45:06 EfiBiosUpdateLibEntry(): Result is 0x2
2024-04-20 18:45:06 Setting Flash Completion Status
2024-04-20 18:45:06 BIOS Update Process Complete
2024-04-20 18:45:22 EFI HP BIOS Update 3.9.5.0 Started
2024-04-20 18:45:22 [L]> System ID: 8948
2024-04-20 18:45:22 HP BIOS Image Interface Protocol 2 Version 2.0
2024-04-20 18:45:22 [L]> No Battery Control Protocol is present; Try KBC.
2024-04-20 18:45:22 [L]> Found 1 Absolute Pointer Protocol(s)
2024-04-20 18:45:22 [L]> SetBestGopMode to 3: 1024x768
2024-04-20 18:45:22 [L]> 0 UART device path node found.
2024-04-20 18:45:22 All Required Protocols Located
2024-04-20 18:45:22 [L]> PlatformLang reported as zh-chs.
2024-04-20 18:45:22 [L]> Language Selected is currently (chs).
2024-04-20 18:45:22 Load Options Blank
2024-04-20 18:45:22 WRITE_BB = 0
2024-04-20 18:45:22 Current Directory = \Hewlett-Packard\BIOSUpdate\
2024-04-20 18:45:22 SMBIOS Init Success
2024-04-20 18:45:22 SystemFamily = 3
2024-04-20 18:45:22 Starting BIOS Update Process
2024-04-20 18:45:22 Setting BIOS Update Token
2024-04-20 18:45:22 Getting BIOS Detail Information
2024-04-20 18:45:22 IsBiosSixDigits = 0
2024-04-20 18:45:22 BIOS Returned BiosID '88948'
2024-04-20 18:45:22 QueryImageDetail: 4K Block Size detected.
2024-04-20 18:45:22 Skip Addresses:
2024-04-20 18:45:22 Loading BIOS Image
2024-04-20 18:45:22 File name constructed: Hewlett-Packard\BIOS\New\88948.bin
2024-04-20 18:45:22 Failed Reading BIOS Image Hewlett-Packard\BIOS\New\88948.bin (Not Found)
2024-04-20 18:45:22 EfiBiosUpdateLibEntry(): Result is 0x2
2024-04-20 18:45:22 Setting Flash Completion Status
2024-04-20 18:45:23 BIOS Update Process Complete

[坏坏的笑]

提供一下机器序列号，需要查询配置。

楼主的这个机型，会有配置增霸卡的情况，如果配置了增霸卡，需要刷特定版本的BIOS

[夏飞]

Product Name
HP 288 Pro G6 Microtower PC
Product Number 
8QY83AV
Serial Number
4CE1211J1P

[坏坏的笑]

是配备了增霸卡的机型。
正常需要联系人工服务获取。
也可以提供一下系统信息，开机加载系统前连续点击F1，显示的界面拍照发一下。

我看下我手里有没有匹配的BIOS可以提供

[夏飞]

是不是这个图？原始配置是8G内存

[坏坏的笑 · Accepted solution]

可以试下这个，F.32版本的

https://pan.baidu.com/s/1RpQS1I_i3BCn1e6T_GxsuQ 
提取码：52ll 

[夏飞]

这个可以用。最新版本的bios是不是需要找人工客服索取？

[坏坏的笑]

是的

[zhengle512]

你好，请问你的问题解决了吗。我的电脑和你一样的问题

[zhengle512]

你好。，人工客服如何联系，是电话还是在线