惠普暗影精灵电脑:TG01-279rcn 恢复出厂设置，HPCloudRecoveryTool不成功

HUIPU66618 · ‎2023-03-11

惠普暗影精灵电脑:TG01-279rcn 恢复出厂设置，用HPCloud RecoveryTool，制作恢复U盘成功后，我电脑产品ID:424W4PA#AB2

恢复出厂设置，出现不成功，

y2kim · ‎2023-03-11

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详细信息，会打开文本，类似下面给的图

光影精灵4使用云恢复工具恢复失败 - 惠普支持社区 - 1142935 (hp.com)

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HUIPU66618 · ‎2023-03-12

您好，我把安装日志发您，帮我看下，咋发您

HUIPU66618 · ‎2023-03-12

[23:44:33.10][ChkError.cmd] **************************************************
[23:44:33.11][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd] has started...
[23:44:33.11][ChkError.cmd] --------------------------------------------------
[23:44:33.11][ChkError.cmd] Check SW Error...
[23:44:33.13][ChkError.cmd] --------------------------------------------------
[23:44:33.13][ChkError.cmd]
[23:44:33.13][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.[违规文字已删除]"] file...
[23:44:33.14][ChkError.cmd]
[23:44:33.14][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[23:44:33.14][ChkError.cmd]
[23:44:33.14][ChkError.cmd] Check 2nd parameter [BBVClean]
[23:44:33.16][ChkError.cmd]
[23:44:33.16][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG,RMFAIL]
[23:44:33.18][ChkError.cmd] --------------------------------------------------
[23:44:33.18][ChkError.cmd] Checking : Memory Dump
[23:44:33.18][ChkError.cmd] Could not find memory dump...
[23:44:33.19][ChkError.cmd]
[23:44:33.19][ChkError.cmd] [DumpFile]
[23:44:33.19][ChkError.cmd] Result=PASSED
[23:44:33.21][ChkError.cmd] --------------------------------------------------
[23:44:33.21][ChkError.cmd] Checking : Apps' log
[23:44:33.21][ChkError.cmd]
[23:44:34.57][ChkError.cmd] [AppsLog]
[23:44:34.58][ChkError.cmd] Result=PASSED
[23:44:34.58][ChkError.cmd] --------------------------------------------------
[23:44:34.58][ChkError.cmd] Checking : Yellow-Bang
[23:44:34.60][ChkError.cmd]
[23:44:34.60][ChkError.cmd] Run [PINChkT.exe /dev /s]
[23:44:34.94][ChkError.cmd]
[23:44:34.94][ChkError.cmd] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=FAILED

FAILED DEVICE #0:
Description : Intel(R) Serial IO I2C Host Controller - 43AE
PNPDeviceID : PCI\VEN_8086&DEV_43AE&SUBSYS_8860103C&REV_11\3&11583659&2&C9
Code : [12]

FAILED DEVICE #1:
Description : Intel(R) Serial IO I2C Host Controller - 43AD
PNPDeviceID : PCI\VEN_8086&DEV_43AD&SUBSYS_8860103C&REV_11\3&11583659&2&C8
Code : [12]

[23:44:34.94][ChkError.cmd]
[23:44:34.96][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[23:44:35.00][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG.
[23:44:35.00][ChkError.cmd] There was some FAILED device...
[23:44:35.00][ChkError.cmd] or, there was not target file...
[23:44:35.02][ChkError.cmd] Result=FAILED
[23:44:35.02][ChkError.cmd]
[23:44:35.28][ChkError.cmd] --------------------------------------------------
[23:44:35.30][ChkError.cmd] Checking : Timeout in INSTALL.log
[23:44:35.30][ChkError.cmd]
[23:44:35.30][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[23:44:35.46][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[23:44:35.58][ChkError.cmd] There is NO timeout in install.log file.
[23:44:35.60][ChkError.cmd]
[23:44:35.60][ChkError.cmd] [TIMEOUT]
[23:44:35.60][ChkError.cmd] Result=PASSED
[23:44:35.61][ChkError.cmd] --------------------------------------------------
[23:44:35.61][ChkError.cmd] Checking : WinSAT
[23:44:35.61][ChkError.cmd]
[23:44:35.63][ChkError.cmd] [WinSAT]
[23:44:35.63][ChkError.cmd] Result=PASSED
[23:44:35.63][ChkError.cmd] --------------------------------------------------
[23:44:35.64][ChkError.cmd] Checking : FAILURE.[违规文字已删除]
[23:44:35.71][CheckFailureFlags.cmd] **************************************************
[23:44:35.71][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started...
[23:44:35.71][CheckFailureFlags.cmd] --------------------------------------------------
[23:44:35.72][CheckFailureFlags.cmd] Check FAILURE.[违规文字已删除] at [PASS2_BBVClean]
[23:44:35.72][CheckFailureFlags.cmd] --------------------------------------------------
[23:44:39.02][CheckFailureFlags.cmd]
[23:44:39.02][CheckFailureFlags.cmd] No FAILURE.[违规文字已删除] was found in C:\SwSetup folder
[23:44:39.02][CheckFailureFlags.cmd]
驱动器 C 中的卷是 Windows
卷的序列号是 4E51-9EF4

c:\system.sav 的目录

2022/03/23 15:51 17,101 03235HHSAA2A_DPS
2022/03/24 00:01 <DIR> 2ndCap
2023/03/11 23:43 <DIR> bbv
2022/03/02 18:42 29,844 CDT19WW5HHT601.ini
2023/03/11 23:44 46 ChkError.cmd.FAILURE.[违规文字已删除]
2022/03/24 00:09 <DIR> CONFIG
2022/03/23 15:53 9,803 cpqdl.ini
2022/03/23 15:53 5,066 CTO.TXT
2022/03/23 15:53 14 CTOHW.TXT
2023/03/12 15:14 <DIR> EXCLUDE
2023/03/11 23:24 <DIR> ExitProc
2023/03/12 15:21 <DIR> FactoryUpdate
2022/03/24 00:10 <DIR> fbi
2023/03/11 23:27 <DIR> Flags
2022/03/24 00:01 9,853 Info.bom
2023/03/11 23:44 <DIR> logs
2022/03/23 08:57 <DIR> P2PP
1997/06/10 18:42 46 REBOOT.ME
2022/03/23 09:23 368 REGFLUSH.LOG
2023/03/11 23:44 83 Result.ini
2022/03/23 15:51 5,987 SM5HH0323AB2
2022/03/23 08:54 <DIR> support
2022/03/23 09:20 420,638 SYSINFO.LOG
2022/03/23 15:59 <DIR> WinPE_Offline
2023/03/12 15:21 <DIR> WIN_Offline
2023/03/12 15:06 <DIR> WSDVTDC
12 个文件 498,849 字节
14 个目录 61,420,322,816 可用字节
[23:44:39.03][CheckFailureFlags.cmd] --------------------------------------------------
[23:44:39.03][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed...
[23:44:39.03][CheckFailureFlags.cmd] **************************************************
[23:44:39.05][ChkError.cmd]
[23:44:39.05][ChkError.cmd] [FAILURE_FLAG]
[23:44:39.05][ChkError.cmd] Result=PASSED
[23:44:39.06][ChkError.cmd] --------------------------------------------------
[23:44:39.06][ChkError.cmd] Checking : RMFAIL.[违规文字已删除] exists or not
[23:44:39.06][ChkError.cmd]
[23:44:39.08][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.[违规文字已删除]].
[23:44:39.08][ChkError.cmd]
[23:44:39.08][ChkError.cmd] [RMFAIL]
[23:44:39.08][ChkError.cmd] Result=PASSED
[23:44:39.10][ChkError.cmd]
[23:44:39.10][ChkError.cmd] --------------------------------------------------
[23:44:39.10][ChkError.cmd] Some error detected...
[23:44:39.11][ChkError.cmd]
[23:44:39.11][ChkError.cmd] --------------------------------------------------
[23:44:39.11][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd]
[23:44:39.13][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[23:44:39.13][ChkError.cmd] --------------------------------------------------
[23:44:39.13][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[23:44:39.14][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.[违规文字已删除] , C:\System.sav\*FAILURE.[违规文字已删除], or C:\system.sav\Logs\AllFailure.log
[23:44:39.14][ChkError.cmd]
[23:44:39.14][ChkError.cmd] --------------------------------------------------
[23:44:39.16][ChkError.cmd]
[23:44:39.16][ChkError.cmd] This is for customer image...
[23:44:39.16][ChkError.cmd]
[23:44:39.16][ChkError.cmd] Trigger CTO panic...
[23:44:39.17][ChkError.cmd]
[23:44:39.17][ChkError.cmd] --------------------------------------------------
[23:44:39.17][ChkError.cmd] [ChkError.cmd] has completed...
[23:44:39.19][ChkError.cmd] **************************************************
[23:44:39.31] [PANIC.cmd] has been called at non-WinPE environment.
[23:44:39.31] [PANIC.cmd] activate BP and reboot into WinPE environment at first...
[23:44:33.10][ChkError.cmd] **************************************************
[23:44:33.11][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd] has started...
[23:44:33.11][ChkError.cmd] --------------------------------------------------
[23:44:33.11][ChkError.cmd] Check SW Error...
[23:44:33.13][ChkError.cmd] --------------------------------------------------
[23:44:33.13][ChkError.cmd]
[23:44:33.13][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.[违规文字已删除]"] file...
[23:44:33.14][ChkError.cmd]
[23:44:33.14][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[23:44:33.14][ChkError.cmd]
[23:44:33.14][ChkError.cmd] Check 2nd parameter [BBVClean]
[23:44:33.16][ChkError.cmd]
[23:44:33.16][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG,RMFAIL]
[23:44:33.18][ChkError.cmd] --------------------------------------------------
[23:44:33.18][ChkError.cmd] Checking : Memory Dump
[23:44:33.18][ChkError.cmd] Could not find memory dump...
[23:44:33.19][ChkError.cmd]
[23:44:33.19][ChkError.cmd] [DumpFile]
[23:44:33.19][ChkError.cmd] Result=PASSED
[23:44:33.21][ChkError.cmd] --------------------------------------------------
[23:44:33.21][ChkError.cmd] Checking : Apps' log
[23:44:33.21][ChkError.cmd]
[23:44:34.57][ChkError.cmd] [AppsLog]
[23:44:34.58][ChkError.cmd] Result=PASSED
[23:44:34.58][ChkError.cmd] --------------------------------------------------
[23:44:34.58][ChkError.cmd] Checking : Yellow-Bang
[23:44:34.60][ChkError.cmd]
[23:44:34.60][ChkError.cmd] Run [PINChkT.exe /dev /s]
[23:44:34.94][ChkError.cmd]
[23:44:34.94][ChkError.cmd] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=FAILED

FAILED DEVICE #0:
Description : Intel(R) Serial IO I2C Host Controller - 43AE
PNPDeviceID : PCI\VEN_8086&DEV_43AE&SUBSYS_8860103C&REV_11\3&11583659&2&C9
Code : [12]

FAILED DEVICE #1:
Description : Intel(R) Serial IO I2C Host Controller - 43AD
PNPDeviceID : PCI\VEN_8086&DEV_43AD&SUBSYS_8860103C&REV_11\3&11583659&2&C8
Code : [12]

[23:44:34.94][ChkError.cmd]
[23:44:34.96][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[23:44:35.00][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG.
[23:44:35.00][ChkError.cmd] There was some FAILED device...
[23:44:35.00][ChkError.cmd] or, there was not target file...
[23:44:35.02][ChkError.cmd] Result=FAILED
[23:44:35.02][ChkError.cmd]
[23:44:35.28][ChkError.cmd] --------------------------------------------------
[23:44:35.30][ChkError.cmd] Checking : Timeout in INSTALL.log
[23:44:35.30][ChkError.cmd]
[23:44:35.30][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[23:44:35.46][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[23:44:35.58][ChkError.cmd] There is NO timeout in install.log file.
[23:44:35.60][ChkError.cmd]
[23:44:35.60][ChkError.cmd] [TIMEOUT]
[23:44:35.60][ChkError.cmd] Result=PASSED
[23:44:35.61][ChkError.cmd] --------------------------------------------------
[23:44:35.61][ChkError.cmd] Checking : WinSAT
[23:44:35.61][ChkError.cmd]
[23:44:35.63][ChkError.cmd] [WinSAT]
[23:44:35.63][ChkError.cmd] Result=PASSED
[23:44:35.63][ChkError.cmd] --------------------------------------------------
[23:44:35.64][ChkError.cmd] Checking : FAILURE.[违规文字已删除]
[23:44:35.71][CheckFailureFlags.cmd] **************************************************
[23:44:35.71][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started...
[23:44:35.71][CheckFailureFlags.cmd] --------------------------------------------------
[23:44:35.72][CheckFailureFlags.cmd] Check FAILURE.[违规文字已删除] at [PASS2_BBVClean]
[23:44:35.72][CheckFailureFlags.cmd] --------------------------------------------------
[23:44:39.02][CheckFailureFlags.cmd]
[23:44:39.02][CheckFailureFlags.cmd] No FAILURE.[违规文字已删除] was found in C:\SwSetup folder
[23:44:39.02][CheckFailureFlags.cmd]
驱动器 C 中的卷是 Windows
卷的序列号是 4E51-9EF4

c:\system.sav 的目录

2022/03/23 15:51 17,101 03235HHSAA2A_DPS
2022/03/24 00:01 <DIR> 2ndCap
2023/03/11 23:43 <DIR> bbv
2022/03/02 18:42 29,844 CDT19WW5HHT601.ini
2023/03/11 23:44 46 ChkError.cmd.FAILURE.[违规文字已删除]
2022/03/24 00:09 <DIR> CONFIG
2022/03/23 15:53 9,803 cpqdl.ini
2022/03/23 15:53 5,066 CTO.TXT
2022/03/23 15:53 14 CTOHW.TXT
2023/03/12 15:14 <DIR> EXCLUDE
2023/03/11 23:24 <DIR> ExitProc
2023/03/12 15:21 <DIR> FactoryUpdate
2022/03/24 00:10 <DIR> fbi
2023/03/11 23:27 <DIR> Flags
2022/03/24 00:01 9,853 Info.bom
2023/03/11 23:44 <DIR> logs
2022/03/23 08:57 <DIR> P2PP
1997/06/10 18:42 46 REBOOT.ME
2022/03/23 09:23 368 REGFLUSH.LOG
2023/03/11 23:44 83 Result.ini
2022/03/23 15:51 5,987 SM5HH0323AB2
2022/03/23 08:54 <DIR> support
2022/03/23 09:20 420,638 SYSINFO.LOG
2022/03/23 15:59 <DIR> WinPE_Offline
2023/03/12 15:21 <DIR> WIN_Offline
2023/03/12 15:06 <DIR> WSDVTDC
12 个文件 498,849 字节
14 个目录 61,420,322,816 可用字节
[23:44:39.03][CheckFailureFlags.cmd] --------------------------------------------------
[23:44:39.03][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed...
[23:44:39.03][CheckFailureFlags.cmd] **************************************************
[23:44:39.05][ChkError.cmd]
[23:44:39.05][ChkError.cmd] [FAILURE_FLAG]
[23:44:39.05][ChkError.cmd] Result=PASSED
[23:44:39.06][ChkError.cmd] --------------------------------------------------
[23:44:39.06][ChkError.cmd] Checking : RMFAIL.[违规文字已删除] exists or not
[23:44:39.06][ChkError.cmd]
[23:44:39.08][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.[违规文字已删除]].
[23:44:39.08][ChkError.cmd]
[23:44:39.08][ChkError.cmd] [RMFAIL]
[23:44:39.08][ChkError.cmd] Result=PASSED
[23:44:39.10][ChkError.cmd]
[23:44:39.10][ChkError.cmd] --------------------------------------------------
[23:44:39.10][ChkError.cmd] Some error detected...
[23:44:39.11][ChkError.cmd]
[23:44:39.11][ChkError.cmd] --------------------------------------------------
[23:44:39.11][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd]
[23:44:39.13][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[23:44:39.13][ChkError.cmd] --------------------------------------------------
[23:44:39.13][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[23:44:39.14][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.[违规文字已删除] , C:\System.sav\*FAILURE.[违规文字已删除], or C:\system.sav\Logs\AllFailure.log
[23:44:39.14][ChkError.cmd]
[23:44:39.14][ChkError.cmd] --------------------------------------------------
[23:44:39.16][ChkError.cmd]
[23:44:39.16][ChkError.cmd] This is for customer image...
[23:44:39.16][ChkError.cmd]
[23:44:39.16][ChkError.cmd] Trigger CTO panic...
[23:44:39.17][ChkError.cmd]
[23:44:39.17][ChkError.cmd] --------------------------------------------------
[23:44:39.17][ChkError.cmd] [ChkError.cmd] has completed...
[23:44:39.19][ChkError.cmd] **************************************************
[23:44:39.35][InactiveSP.cmd] **************************************************
[23:44:39.36][InactiveSP.cmd] [InactiveSP.cmd] has started...
[23:44:39.36][InactiveSP.cmd] --------------------------------------------------
[23:44:39.36][InactiveSP.cmd] Inactive System Parition...
[23:44:39.38][InactiveSP.cmd] --------------------------------------------------
[23:44:39.38][InactiveSP.cmd]
[23:44:39.38][InactiveSP.cmd] Create ["C:\system.sav\InactiveSP.cmd.FAILURE.[违规文字已删除]"]...
[23:44:39.39][InactiveSP.cmd]
[23:44:39.39][InactiveSP.cmd] Inactive ESP...
[23:44:39.39][InactiveSP.cmd]
[23:44:39.41][DrvLtr2ESP.cmd] **************************************************
[23:44:39.41][DrvLtr2ESP.cmd] [C:\System.Sav\ExitProc\DrvLtr2ESP.cmd] has started...
[23:44:39.42][DrvLtr2ESP.cmd] --------------------------------------------------
[23:44:39.42][DrvLtr2ESP.cmd] Create ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.[违规文字已删除]"] file...
[23:44:39.42][DrvLtr2ESP.cmd]
[23:44:39.44][DrvLtr2ESP.cmd]
[23:44:39.44][DrvLtr2ESP.cmd] Detect ESP partition index...
[23:44:39.44][DrvLtr2ESP.cmd]
[23:44:39.52][DrvLtr2ESP.cmd] ESP partition index = [1]
[23:44:39.53][DrvLtr2ESP.cmd] ESP drive letter = [NONE]
[23:44:39.53][DrvLtr2ESP.cmd]
[23:44:39.53][DrvLtr2ESP.cmd] Assign drive letter to ESP...
[23:44:39.55][DrvLtr2ESP.cmd]
[23:44:40.77][DrvLtr2ESP.cmd] Succeed in assigning drive letter to ESP
[23:44:40.77][DrvLtr2ESP.cmd] Delete ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.[违规文字已删除]"] file since no errors detected...
[23:44:40.78][DrvLtr2ESP.cmd] --------------------------------------------------
[23:44:40.78][DrvLtr2ESP.cmd] [DrvLtr2ESP.cmd] has completed...
[23:44:40.78][DrvLtr2ESP.cmd] **************************************************
[23:44:40.91][InactiveSP.cmd] Found ESP [S:]...
[23:44:40.91][InactiveSP.cmd] going to rename .efi files to disable ESP...
[23:44:40.92][InactiveSP.cmd] Inactive ESP successfully.
[23:44:40.92][InactiveSP.cmd]
[23:44:40.92][InactiveSP.cmd] Active BP...
[23:44:40.94][InactiveSP.cmd]
[23:44:40.95][InactiveSP.cmd] BP drive letter = [D:]
[23:44:40.95][InactiveSP.cmd] Active BP successfully.
[23:44:40.95][InactiveSP.cmd]
[23:44:40.97][InactiveSP.cmd] Delete ["C:\system.sav\InactiveSP.cmd.FAILURE.[违规文字已删除]"] file since no errors detected...
[23:44:40.97][InactiveSP.cmd] --------------------------------------------------
[23:44:40.97][InactiveSP.cmd] [InactiveSP.cmd] has completed...
[23:44:40.99][InactiveSP.cmd] **************************************************
[23:44:41.10] [PANIC.cmd] going to reboot Windows...

y2kim · ‎2023-03-12

恢复失败是因为有设备恢复完有感叹号

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我长期使用过的机型
DC7600 USDT
Pavilion dv4000
ProBook 6510b
xw4600
z800
z820
EliteBook 2740p
ProBook 6460b
Pavilion DV4
Envy 15
SlateBook x2
ProDesk 600 G3 SFF
t5740 Thin Client
t620 Thin Client
EliteBook 840 G3
ZBook 15 G3
ProBook 440 G8
Omen 25L GT12 AMD