求助!!游戏或者看视频突然死机

[lyn_hz]

基本就是玩着玩着突然死机，画面不动，键鼠也无法操作，主机机箱能听到风扇声还在运转，但只能电源强行关机。最近这种情况越来越频繁。

CPU  11th Gen Intel(R) Core(TM) i5-11400F @ 2.60GHz 2.59 GHz

显卡 N卡3060TI

看过CPU，内存，显存占用率均没打满，温度在死机时最高在70-80度左右。

从事件管理器中看到一个警告，不清楚是否和它有关。

发生了已更正的硬件错误。

组件: PCI Express Legacy Endpoint
错误源: Advanced Error Reporting (PCI Express)

主总线: 设备: 函数: 0x1: 0x0: 0x0
辅助总线: 设备: 函数: 0x0: 0x0: 0x0
主要设备名称: PCI\VEN_10DE&DEV_2489&SUBSYS_88D4103C&REV_A1
辅助设备名称:

设备名称是显卡的。但是不知道是什么原因，请精通的大佬排障下。谢谢！！！

[我爱我家839]

建议您备份文件后，将系统还原至出厂设置。如果出厂分区被破坏，议您使用惠普云恢复工具下载官方镜像重装系统，这需要32GB FAT32格式的U盘。在出厂设置下测试是否还会出现这种情况。
惠普云恢复使用教程：https://h30471.www3.hp.com/t5/you-xi-chan-pin-zhi-shi-ku/shi-yongHP-Cloud-Recovery-Tool-jia-yong-zhi...

[y2kim]

关机

断电

拆装一下显卡

能自己做到？

[lyn_hz]

感谢回复，尝试了重装系统还是不行。仍然有这个现象。

[lyn_hz]

感谢回复，我的电脑还在保修期内，我去确认下如果会导致影响保修那我还是联系他们来操作吧。

今天我重装系统时发现事件查看器中 这个ID17的警告只要重启都会有。同时还伴随了一个ID为1的错误。

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />

  <EventID>1</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8000000000000002</Keywords>

  <TimeCreated SystemTime="2023-05-15T15:24:50.9907719Z" />

  <EventRecordID>1631</EventRecordID>

  <Correlation ActivityID="{508bcab1-dda6-4cbf-80ef-9ad73f2123b1}" />

  <Execution ProcessID="5060" ThreadID="5548" />

  <Channel>System</Channel>

  <Computer>DESKTOP-OONENM7</Computer>

  <Security UserID="S-1-5-19" />

  </System>

- <EventData>

  <Data Name="Length">4944</Data>

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  </EventData>

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