取消
显示结果 
搜索替代 
您的意思是: 
高才生
高才生
3 2 0 0
1个帖子(共 5 条)
174 次查看
标记帖子

求助!!游戏或者看视频突然死机

HP ENVY 台式电脑 TPE01-2000i
Microsoft Windows 11

基本就是玩着玩着突然死机,画面不动,键鼠也无法操作,主机机箱能听到风扇声还在运转,但只能电源强行关机。最近这种情况越来越频繁。

CPU  11th Gen Intel(R) Core(TM) i5-11400F @ 2.60GHz 2.59 GHz

显卡 N卡3060TI

看过CPU,内存,显存占用率均没打满,温度在死机时最高在70-80度左右。

从事件管理器中看到一个警告,不清楚是否和它有关。

发生了已更正的硬件错误。

组件: PCI Express Legacy Endpoint
错误源: Advanced Error Reporting (PCI Express)

主总线: 设备: 函数: 0x1: 0x0: 0x0
辅助总线: 设备: 函数: 0x0: 0x0: 0x0
主要设备名称: PCI\VEN_10DE&DEV_2489&SUBSYS_88D4103C&REV_A1
辅助设备名称:

 

设备名称是显卡的。但是不知道是什么原因,请精通的大佬排障下。谢谢!!!

4 条回复4
高级教授 高级教授
高级教授
1,872 1,707 94 138
2个帖子(共 5 条)
标记帖子

求助!!游戏或者看视频突然死机

建议您备份文件后,将系统还原至出厂设置。如果出厂分区被破坏,议您使用惠普云恢复工具下载官方镜像重装系统,这需要32GB FAT32格式的U盘。在出厂设置下测试是否还会出现这种情况。
惠普云恢复使用教程:https://h30471.www3.hp.com/t5/you-xi-chan-pin-zhi-shi-ku/shi-yongHP-Cloud-Recovery-Tool-jia-yong-zhi...


欢迎来到社区,我是一名志愿者,在这里帮助大家答疑解难。
如果我的回复对您有帮助, 请点击按钮。如果我的回复帮助您解决了问题,别忘了点击,可以帮到其他遇到同样问题的用户。
这条回复对您有帮助吗? 没有
教务长 教务长
教务长
28,979 24,629 2,059 2,853
3个帖子(共 5 条)
标记帖子

求助!!游戏或者看视频突然死机

关机

断电

拆装一下显卡

能自己做到?


欢迎来到社区,我是一名志愿者,私人信息不会被回复。
如果我的回复对您有帮助, 请点击按钮。如果我的回复帮助您解决了问题,别忘了点击,可以帮到其他遇到同样问题的用户。


这条回复对您有帮助吗? 没有
高才生
作者
高才生
3 2 0 0
4个帖子(共 5 条)
标记帖子

求助!!游戏或者看视频突然死机

感谢回复,尝试了重装系统还是不行。仍然有这个现象。

这条回复对您有帮助吗? 没有
高才生
作者
高才生
3 2 0 0
5个帖子(共 5 条)
标记帖子

求助!!游戏或者看视频突然死机

感谢回复,我的电脑还在保修期内,我去确认下如果会导致影响保修那我还是联系他们来操作吧。

今天我重装系统时发现事件查看器中 这个ID17的警告只要重启都会有。同时还伴随了一个ID为1的错误。

- <System>
  <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
  <EventID>1</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000000000000002</Keywords>
  <TimeCreated SystemTime="2023-05-15T15:24:50.9907719Z" />
  <EventRecordID>1631</EventRecordID>
  <Correlation ActivityID="{508bcab1-dda6-4cbf-80ef-9ad73f2123b1}" />
  <Execution ProcessID="5060" ThreadID="5548" />
  <Channel>System</Channel>
  <Computer>DESKTOP-OONENM7</Computer>
  <Security UserID="S-1-5-19" />
  </System>
- <EventData>
  <Data Name="Length">4944</Data>
  <Data Name="RawData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ata>
  </EventData>
  </Event>
这条回复对您有帮助吗? 没有
† 惠普支持社区是一个客户交流平台,便于客户找到有效的解决方法,快速解决问题,充分利用惠普产品。请在发帖之前,阅读社区的使用条款注册须知。