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求助!!游戏或者看视频突然死机

HP ENVY 台式电脑 TPE01-2000i
Microsoft Windows 11

基本就是玩着玩着突然死机,画面不动,键鼠也无法操作,主机机箱能听到风扇声还在运转,但只能电源强行关机。最近这种情况越来越频繁。

CPU  11th Gen Intel(R) Core(TM) i5-11400F @ 2.60GHz 2.59 GHz

显卡 N卡3060TI

看过CPU,内存,显存占用率均没打满,温度在死机时最高在70-80度左右。

从事件管理器中看到一个警告,不清楚是否和它有关。

发生了已更正的硬件错误。

组件: PCI Express Legacy Endpoint
错误源: Advanced Error Reporting (PCI Express)

主总线: 设备: 函数: 0x1: 0x0: 0x0
辅助总线: 设备: 函数: 0x0: 0x0: 0x0
主要设备名称: PCI\VEN_10DE&DEV_2489&SUBSYS_88D4103C&REV_A1
辅助设备名称:

 

设备名称是显卡的。但是不知道是什么原因,请精通的大佬排障下。谢谢!!!

4 条回复4
高级教授 高级教授
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求助!!游戏或者看视频突然死机

建议您备份文件后,将系统还原至出厂设置。如果出厂分区被破坏,议您使用惠普云恢复工具下载官方镜像重装系统,这需要32GB FAT32格式的U盘。在出厂设置下测试是否还会出现这种情况。
惠普云恢复使用教程:https://h30471.www3.hp.com/t5/you-xi-chan-pin-zhi-shi-ku/shi-yongHP-Cloud-Recovery-Tool-jia-yong-zhi...


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教务长 教务长
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求助!!游戏或者看视频突然死机

关机

断电

拆装一下显卡

能自己做到?


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求助!!游戏或者看视频突然死机

感谢回复,尝试了重装系统还是不行。仍然有这个现象。

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求助!!游戏或者看视频突然死机

感谢回复,我的电脑还在保修期内,我去确认下如果会导致影响保修那我还是联系他们来操作吧。

今天我重装系统时发现事件查看器中 这个ID17的警告只要重启都会有。同时还伴随了一个ID为1的错误。

- <System>
  <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
  <EventID>1</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000000000000002</Keywords>
  <TimeCreated SystemTime="2023-05-15T15:24:50.9907719Z" />
  <EventRecordID>1631</EventRecordID>
  <Correlation ActivityID="{508bcab1-dda6-4cbf-80ef-9ad73f2123b1}" />
  <Execution ProcessID="5060" ThreadID="5548" />
  <Channel>System</Channel>
  <Computer>DESKTOP-OONENM7</Computer>
  <Security UserID="S-1-5-19" />
  </System>
- <EventData>
  <Data Name="Length">4944</Data>
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  </EventData>
  </Event>
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