OMEN Game Hub 一直处于离线状态，且电脑有互联网连接

[BIgNing]

电脑在换了硬盘，重装系统后，再下载OMEN Game Hub后，进入性能控制然后就出现下面的弹窗

点击更新后出现网络未连接，但我电脑确实连接了互联网。

Game Hub 的主页是下图这样：

我既无法登录，也没办法解除OMEN Game Hub 的离线状态。希望有大佬帮忙解决一下。

[y2kim]

关闭 Omen APP

系统桌面按Win+R打开运行，输入

powershell

按住键盘ctrl+shift，鼠标点确定

命令行打开显示PS C:\Windows\system32>则是成功以管理员运行打开了powershell，否则以上重试

在命令行窗口中复制粘贴下面命令回车

taskkill /f /im "OMENCommandCenterBackground.exe"; service hp* | start-service

再重新打开一下Omen APP看是否正常

[BIgNing]

并没有解决，命令提示符成功: 已终止进程 "OmenCommandCenterBackground.exe"，但是打开OMEN后还是显示“目前处于离线状态”

[y2kim]

安装下面几个程序

最新支持的 Visual C++ 下载，安装64位版本

https://support.microsoft.com/zh-cn/help/2977003

HP Software Framework

https://ftp.ext.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSetup.exe

HP System Event Utility

https://www.microsoft.com/store/productId/9P4W8RFN9M2T

SDK

不同机型安装文件不同，以驱动下载页面【实用程序-工具】提供的为准

【技术分享】如何直接在电脑上通过官网下载驱动 - 惠普支持社区 - 1176300 (hp.com)

全部装过了还是一样提示，按下面操作

• 系统桌面按Win+R打开运行，输入

powershell

• 按住键盘ctrl+shift，鼠标点确定

命令行打开显示PS C:\Windows\system32>则是成功以管理员运行打开了powershell，否则以上重试

• 在命令行窗口中复制粘贴下面命令回车

gwmi Win32_OperatingSystem | select caption,version | out-file \hpinfo.txt -force -append;`

(gwmi win32_bios).caption | out-file \hpinfo.txt -force -append;`

(gwmi MS_SystemInformation -namespace root\wmi).SystemSKU | out-file \hpinfo.txt -force -append;`

Confirm-SecureBootUEFI | out-file \hpinfo.txt -force -append;`

gwmi win32_VideoController | select caption,DriverVersion | out-file \hpinfo.txt -force -append;`

(gwmi Win32_PNPEntity | Where-Object{$_.ConfigManagerErrorCode -ne 0}) | select caption,deviceID | out-file \hpinfo.txt -force -append;`

service hp* | out-file \hpinfo.txt -force -append;`

(Get-AppxPackage | where-object{$_.name -like "*omen*"}) | select name,version | out-file \hpinfo.txt -force -append;`

(Get-Item C:\Windows\OMENSDK_Ver.exe).versioninfo | out-file \hpinfo.txt -force -append

• 打开c:\hpinfo.txt将文件内容全选(ctrl+A)复制(ctrl+c)粘贴(ctrl+v)出来发帖回复，之后c:\hpinfo.txt可以删除。

如果红字报错或没有文件，确认是以管理员身份运行了powershell

[BIgNing]

caption version ------- ------- Microsoft Windows 10 专业版 10.0.19045 F.22 7EF75PA#AB2 True caption DriverVersion ------- ------------- NVIDIA GeForce GTX 1660 Ti 30.0.15.1278 Status Name DisplayName ------ ---- ----------- Running HPAppHelperCap HP App Helper HSA Service Running HPDiagsCap HP Diagnostics HSA Service Running HPNetworkCap HP Network HSA Service Running HPOmenCap HP Omen HSA Service Stopped hpqcaslwmiex HP CASL Framework Service Running HPSupportSoluti... HP Support Solutions Framework Service Running HPSysInfoCap HP System Info HSA Service Running HpTouchpointAna... HP Analytics service Name Version ---- ------- AD2F1837.OMENAudioControl 1.12.219.0 AD2F1837.OMENLightStudio 1.0.28.0 AD2F1837.OMENCommandCenter 1101.2302.3.0 caption version ------- ------- Microsoft Windows 10 专业版 10.0.19045 F.22 7EF75PA#AB2 True caption DriverVersion ------- ------------- NVIDIA GeForce GTX 1660 Ti 30.0.15.1278 Status Name DisplayName ------ ---- ----------- Running HPAppHelperCap HP App Helper HSA Service Running HPDiagsCap HP Diagnostics HSA Service Running HPNetworkCap HP Network HSA Service Running HPOmenCap HP Omen HSA Service Stopped hpqcaslwmiex HP CASL Framework Service Running HPSupportSoluti... HP Support Solutions Framework Service Running HPSysInfoCap HP System Info HSA Service Running HpTouchpointAna... HP Analytics service Name Version ---- ------- AD2F1837.OMENAudioControl 1.12.219.0 AD2F1837.OMENLightStudio 1.0.28.0 AD2F1837.OMENCommandCenter 1101.2302.3.0

[y2kim]

Stopped hpqcaslwmiex HP CASL Framework Service

你这个服务还是没正常启动

SDK你没装

https://h30318.www3.hp.com/pub/softpaq/sp112001-112500/sp112303.exe

[BIgNing]

现在应该是装上了，但是OMEN Game Hub还是处于离线状态，您上边给出的方式也试过了，还是原来的样子。

caption version
------- -------
Microsoft Windows 10 专业版 10.0.19045

F.22
7EF75PA#AB2
True

caption DriverVersion
------- -------------
NVIDIA GeForce GTX 1660 Ti 31.0.15.3129

Status Name DisplayName
------ ---- -----------
Running HPAppHelperCap HP App Helper HSA Service
Running HPDiagsCap HP Diagnostics HSA Service
Running HPNetworkCap HP Network HSA Service
Running HPOmenCap HP Omen HSA Service
Running hpqcaslwmiex HP CASL Framework Service
Running HPSupportSoluti... HP Support Solutions Framework Service
Running HPSysInfoCap HP System Info HSA Service
Running HpTouchpointAna... HP Analytics service

Name Version
---- -------
AD2F1837.OMENAudioControl 1.12.219.0
AD2F1837.OMENLightStudio 1.0.28.0
AD2F1837.OMENCommandCenter 1101.2302.3.0

ProductVersion FileVersion FileName
-------------- ----------- --------
1.0.34.0 1.0.34.0 C:\Windows\OMENSDK_Ver.exe

[y2kim · Accepted solution]

换个网络环境试一下

其他看起来都正常了

[BIgNing]

谢谢大佬，搞定了