暗影精灵5在显示器关闭再开启的情况有概率亮度异常且无法调节

[Kallet]

我的暗影精灵5在一段时间没有使用时熄屏，再次打开屏幕时屏幕有概率亮度变得很亮且无法调节，一个临时的解决方案是在设备管理器中重启显卡驱动，我不知道怎么解决这个问题，而且这个问题最近出现的越来越频繁。

下面应该是对应的事件日志

-

System

- Provider       [ Name] nvlddmkm

- EventID 14       [ Qualifiers] 49322

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated       [ SystemTime] 2022-06-17T04:12:12.0624312Z

EventRecordID 15112

Correlation

- Execution       [ ProcessID] 4       [ ThreadID] 7556

Channel System

Computer DESKTOP-RTDST81

Security

-

EventData

\Device\Video3

CMDre 00000000 00002808 00d00180 00000004 00002000

0000000002003000000000000E00AAC0000000000000000000000000000000000000000000000000

---

Binary data:

In Words

0000: 00000000 00300002 00000000 C0AA000E
0010: 00000000 00000000 00000000 00000000
0020: 00000000 00000000

In Bytes

0000: 00 00 00 00 02 00 30 00 ......0.
0008: 00 00 00 00 0E 00 AA C0 ......ªÀ
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

[y2kim]

*****提供机器基本信息*****

系统桌面按Win+R打开运行，输入

msinfo32

确定，打开系统信息程序窗口

• 系统摘要-右边内容，Ctrl+A全选，Ctrl+C复制，粘贴出来
• 左边点组件展开-显示-右边内容，Ctrl+A全选，Ctrl+C复制，粘贴出来
• 左边点组件展开-有问题的设备-右边内容（如果有），Ctrl+A全选，Ctrl+C复制，粘贴出来

[Kallet]

系统摘要

OS Name Microsoft Windows 10 专业版
Version 10.0.19044 Build 19044
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-RTDST81
System Manufacturer HP
System Model OMEN by HP Laptop 15-dc1xxx
System Type x64-based PC
System SKU 7DJ74PA#AB2
Processor Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz, 2400 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date AMI F.19, 8/14/2020
SMBIOS Version 3.2
Embedded Controller Version 21.16
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 8574
BaseBoard Version 21.16
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume4
Locale China
Hardware Abstraction Layer Version = "10.0.19041.1741"
User Name DESKTOP-RTDST81\19651
Time Zone China Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 9.60 GB
Total Virtual Memory 16.9 GB
Available Virtual Memory 8.01 GB
Page File Space 1.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

显示

Name NVIDIA GeForce GTX 1660 Ti
PNP Device ID PCI\VEN_10DE&DEV_2191&SUBSYS_8574103C&REV_A1\4&7D8AAFD&0&0008
Adapter Type NVIDIA GeForce GTX 1660 Ti, NVIDIA compatible
Adapter Description NVIDIA GeForce GTX 1660 Ti
Adapter RAM (1,048,576) bytes
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_7e2a7227fbf3b0fd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_7e2a7227fbf3b0fd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_7e2a7227fbf3b0fd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_7e2a7227fbf3b0fd\nvldumdx.dll
Driver Version 30.0.15.1295
INF File oem27.inf (Section081 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 143 hertz
Bits/Pixel 32
Memory Address 0xBB000000-0xBBFFFFFF
Memory Address 0x90000000-0x9FFFFFFF
Memory Address 0xA0000000-0xA1FFFFFF
I/O Port 0x00004000-0x0000407F
IRQ Channel IRQ 4294967278
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVHMIG.INF_AMD64_7E2A7227FBF3B0FD\NVLDDMKM.SYS (30.0.15.1295, 40.37 MB (42,326,096 bytes), 6/10/2022 12:40 PM)

有问题的设备

[Kallet]

系统摘要

OS Name Microsoft Windows 10 专业版
Version 10.0.19044 Build 19044
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-RTDST81
System Manufacturer HP
System Model OMEN by HP Laptop 15-dc1xxx
System Type x64-based PC
System SKU 7DJ74PA#AB2
Processor Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz, 2400 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date AMI F.19, 8/14/2020
SMBIOS Version 3.2
Embedded Controller Version 21.16
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 8574
BaseBoard Version 21.16
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume4
Locale China
Hardware Abstraction Layer Version = "10.0.19041.1741"
User Name DESKTOP-RTDST81\19651
Time Zone China Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 9.60 GB
Total Virtual Memory 16.9 GB
Available Virtual Memory 8.01 GB
Page File Space 1.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

组件-显示

Name NVIDIA GeForce GTX 1660 Ti
PNP Device ID PCI\VEN_10DE&DEV_2191&SUBSYS_8574103C&REV_A1\4&7D8AAFD&0&0008
Adapter Type NVIDIA GeForce GTX 1660 Ti, NVIDIA compatible
Adapter Description NVIDIA GeForce GTX 1660 Ti
Adapter RAM (1,048,576) bytes
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_7e2a7227fbf3b0fd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_7e2a7227fbf3b0fd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_7e2a7227fbf3b0fd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_7e2a7227fbf3b0fd\nvldumdx.dll
Driver Version 30.0.15.1295
INF File oem27.inf (Section081 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 143 hertz
Bits/Pixel 32
Memory Address 0xBB000000-0xBBFFFFFF
Memory Address 0x90000000-0x9FFFFFFF
Memory Address 0xA0000000-0xA1FFFFFF
I/O Port 0x00004000-0x0000407F
IRQ Channel IRQ 4294967278
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVHMIG.INF_AMD64_7E2A7227FBF3B0FD\NVLDDMKM.SYS (30.0.15.1295, 40.37 MB (42,326,096 bytes), 6/10/2022 12:40 PM)

[Kallet]

系统摘要

OS Name Microsoft Windows 10 专业版
Version 10.0.19044 Build 19044
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-RTDST81
System Manufacturer HP
System Model OMEN by HP Laptop 15-dc1xxx
System Type x64-based PC
System SKU 7DJ74PA#AB2
Processor Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz, 2400 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date AMI F.19, 8/14/2020
SMBIOS Version 3.2
Embedded Controller Version 21.16
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 8574
BaseBoard Version 21.16
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume4
Locale China
Hardware Abstraction Layer Version = "10.0.19041.1741"
User Name DESKTOP-RTDST81\19651
Time Zone China Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 9.60 GB
Total Virtual Memory 16.9 GB
Available Virtual Memory 8.01 GB
Page File Space 1.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

显示

Name NVIDIA GeForce GTX 1660 Ti
PNP Device ID PCI\VEN_10DE&DEV_2191&SUBSYS_8574103C&REV_A1\4&7D8AAFD&0&0008
Adapter Type NVIDIA GeForce GTX 1660 Ti, NVIDIA compatible
Adapter Description NVIDIA GeForce GTX 1660 Ti
Adapter RAM (1,048,576) bytes
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_7e2a7227fbf3b0fd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_7e2a7227fbf3b0fd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_7e2a7227fbf3b0fd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_7e2a7227fbf3b0fd\nvldumdx.dll
Driver Version 30.0.15.1295
INF File oem27.inf (Section081 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 143 hertz
Bits/Pixel 32
Memory Address 0xBB000000-0xBBFFFFFF
Memory Address 0x90000000-0x9FFFFFFF
Memory Address 0xA0000000-0xA1FFFFFF
I/O Port 0x00004000-0x0000407F
IRQ Channel IRQ 4294967278
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVHMIG.INF_AMD64_7E2A7227FBF3B0FD\NVLDDMKM.SYS (30.0.15.1295, 40.37 MB (42,326,096 bytes), 6/10/2022 12:40 PM)

[Kallet]

系统摘要

操作系统名称 Microsoft Windows 10 专业版
版本 10.0.19044 内部版本 19044
其他操作系统描述 没有资料
操作系统制造商 Microsoft Corporation
系统名称 DESKTOP-RTDST81
系统制造商 HP
系统型号 OMEN by HP Laptop 15-dc1xxx
系统类型 基于 x64 的电脑
系统 SKU 7DJ74PA#AB2
处理器 Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz，2400 Mhz，4 个内核，8 个逻辑处理器
BIOS 版本/日期 AMI F.19, 2020/8/14
SMBIOS 版本 3.2
嵌入式控制器版本 21.16
BIOS 模式 UEFI
主板制造商 HP
主板产品 8574
主板版本 21.16
平台角色 移动
安全启动状态 启用
PCR7 配置 无法绑定
Windows 目录 C:\WINDOWS
系统目录 C:\WINDOWS\system32
启动设备 \Device\HarddiskVolume4
区域设置 中国
硬件抽象层 版本 = "10.0.19041.1741"
用户名 DESKTOP-RTDST81\19651
时区 中国标准时间
已安装的物理内存(RAM) 16.0 GB
总的物理内存 15.9 GB
可用物理内存 12.4 GB
总的虚拟内存 16.9 GB
可用虚拟内存 11.8 GB
页面文件空间 1.00 GB
页面文件 C:\pagefile.sys
内核 DMA 保护 关闭
基于虚拟化的安全性 未启用
设备加密支持 设备自动加密失败的原因: TPM 不可用, 不支持 PCR7 绑定, 硬件安全测试界面失败，设备未处于现代待机模式, 检测到不允许使用的具有 DMA 功能的总线/设备, TPM 不可用
Hyper-V - 虚拟机监视模式扩展 是
Hyper-V - 第二级地址转换扩展 是
Hyper-V - 固件中启用的虚拟化 是
Hyper-V - 数据扩展保护 是

显示

名称 NVIDIA GeForce GTX 1660 Ti
PNP 设备 ID PCI\VEN_10DE&DEV_2191&SUBSYS_8574103C&REV_A1\4&7D8AAFD&0&0008
适配器类型 NVIDIA GeForce GTX 1660 Ti, NVIDIA 兼容
适配器描述 NVIDIA GeForce GTX 1660 Ti
适配器内存 (1,048,576) 字节
安装的驱动程序 C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_7e2a7227fbf3b0fd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_7e2a7227fbf3b0fd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_7e2a7227fbf3b0fd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_7e2a7227fbf3b0fd\nvldumdx.dll
驱动程序版本 30.0.15.1295
INF 文件 oem27.inf (Section081 节)
颜色平面 没有资料
颜色表项目 4294967296
分辨率 1920 x 1080 x 143 赫兹
比特/像素 32
内存地址 0xBB000000-0xBBFFFFFF
内存地址 0x90000000-0x9FFFFFFF
内存地址 0xA0000000-0xA1FFFFFF
I/O 端口 0x00004000-0x0000407F
IRQ 通道 IRQ 4294967278
驱动程序 C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVHMIG.INF_AMD64_7E2A7227FBF3B0FD\NVLDDMKM.SYS (30.0.15.1295, 40.37 MB (42,326,096 字节), 2022/6/10 12:40)

[y2kim]

找个专业版系统是自己安装还是别人给你安装

还是在原家庭版基础上升级的

[Kallet]

这个专业版系统是我自己装的

[y2kim]

---

@Kallet  已写:

这个专业版系统是我自己装的

---

是标准安装MCT还是PE安装或其他方式？

系统桌面，按win+x，菜单中选择windows powershell(管理员)

在命令行窗口中复制粘贴下面命令回车

service hp*

命令行窗口的内容文字可以鼠标全选之后回车完成复制。

或者点窗口左上角，从菜单选择全选，然后回车完成复制。

复制成功后粘贴回复出来。

[Kallet]

这个系统是用PE安装的

Status Name DisplayName
------ ---- -----------
Running HPAppHelperCap HP App Helper HSA Service
Running HPDiagsCap HP Diagnostics HSA Service
Running HPNetworkCap HP Network HSA Service
Running HPOmenCap HP Omen HSA Service
Running HPSysInfoCap HP System Info HSA Service
Running HpTouchpointAna... HP Analytics service