暗影精灵6 外接显示器 经常黑屏死机

[Vader]

我购买的是暗影精灵6锐龙版，R7-4800H, 2060TI版本，去年购买了一台外接显示器（惠普 24mh）。连接之后经常出现使用外接屏幕看视频时，本机屏幕黑屏，外接屏幕图像停留在最后一帧（且发出噪音，应该也是音频的最后输出）。笔记本无法操作，只能强制重启。（期间更新过系统，和bios、驱动等，未有改善）

[Chen_long]

更新amd 显卡驱动看一下

您可以关注惠普服务微信公众号，可查询机器保修，驱动，常见问题解决方案，线下服务网点地址电话，以及联系在线售后技术工程师

[Vader]

您好，按照您的建议更新了一下amd的集显驱动（大版本号30），但今天早上又出现了黑屏的现象，强制重启开机后，AMD驱动自动回退到了上次安装的版本（大版本号22）。

[hlin]

将驱动卸载掉，然后手动重新安装一下看看。

[Vader]

您好，今天晚上我又遇到这个故障，，不过幸运的是找到了dump文件，您能帮忙分析一下吗

Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 22000 MP (16 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Machine Name:
Kernel base = 0xfffff806`0cc00000 PsLoadedModuleList = 0xfffff806`0d829b90
Debug session time: Wed Jun  8 23:06:01.722 2022 (UTC + 8:00)
System Uptime: 0 days 0:10:28.518
Loading Kernel Symbols
..

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

.............................................................
................................................................
................................................................
.....................................................
Loading User Symbols
Loading unloaded module list
............
For analysis of this file, run !analyze -vnt!KeBugCheckEx:
fffff806`0d016b40 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffff982`bd18e7c0=0000000000000116
15: kd> !analyze -v
ERROR: FindPlugIns 8007007b
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffa78906d87010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff806c7750600, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.

Debugging Details:
------------------

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 2546

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 23417

    Key  : Analysis.Init.CPU.mSec
    Value: 999

    Key  : Analysis.Init.Elapsed.mSec
    Value: 149671

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 116

    Key  : Dump.Attributes.AsUlong
    Value: 1808

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1


FILE_IN_CAB:  060822-13421-01.dmp

DUMP_FILE_ATTRIBUTES: 0x1808
  Kernel Generated Triage Dump

BUGCHECK_CODE:  116

BUGCHECK_P1: ffffa78906d87010

BUGCHECK_P2: fffff806c7750600

BUGCHECK_P3: 0

BUGCHECK_P4: d

VIDEO_TDR_CONTEXT: dt dxgkrnl!_TDR_RECOVERY_CONTEXT ffffa78906d87010
Symbol dxgkrnl!_TDR_RECOVERY_CONTEXT not found.

PROCESS_OBJECT: 000000000000000d

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:  
fffff982`bd18e7b8 fffff806`437087ae     : 00000000`00000116 ffffa789`06d87010 fffff806`c7750600 00000000`00000000 : nt!KeBugCheckEx
fffff982`bd18e7c0 fffff806`43707e3d     : fffff806`c7750600 ffffa789`06d87010 fffff982`bd18e8d9 00000000`00000006 : dxgkrnl!TdrBugcheckOnTimeout+0xfe
fffff982`bd18e800 fffff806`70f14e29     : 00000000`00000006 ffffa789`068de000 01d87b49`445d5a07 00000000`009cb80f : dxgkrnl!TdrIsRecoveryRequired+0x19d
fffff982`bd18e830 fffff806`70f97144     : ffffa789`068de000 00000000`00000001 ffffa789`068de000 00000000`00000000 : dxgmms2!VidSchiReportHwHang+0x5e9
fffff982`bd18e940 fffff806`70f65abb     : 00000000`00000000 00000000`00000000 00000000`00009c5d 00000000`00989680 : dxgmms2!VidSchiCheckHwProgress+0x31654
fffff982`bd18e9c0 fffff806`70edb949     : 00000000`00000000 ffffa789`068de000 fffff982`bd18eaf9 00000000`00000000 : dxgmms2!VidSchiWaitForSchedulerEvents+0x37b
fffff982`bd18ea90 fffff806`70f7d215     : ffffa789`04095000 ffffa789`068de000 ffffa789`04095010 ffffa789`049f2010 : dxgmms2!VidSchiScheduleCommandToRun+0x2f9
fffff982`bd18eb60 fffff806`70f7d1ca     : ffffa789`068de400 fffff806`70f7d100 ffffa789`068de000 ffffa788`ee588000 : dxgmms2!VidSchiRun_PriorityTable+0x35
fffff982`bd18ebb0 fffff806`0ce579d5     : ffffa789`00dc6040 fffff806`00000001 ffffa789`068de000 00000000`00400000 : dxgmms2!VidSchiWorkerThread+0xca
fffff982`bd18ebf0 fffff806`0d01abf4     : ffffcb01`30498180 ffffa789`00dc6040 fffff806`0ce57980 00000000`00000000 : nt!PspSystemThreadStartup+0x55
fffff982`bd18ec40 00000000`00000000     : fffff982`bd18f000 fffff982`bd189000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x34


SYMBOL_NAME:  atikmpag+10600

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  0x116_IMAGE_atikmpag.sys

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {e300aa8c-6915-3f37-7957-d2e4fc30a6fd}

Followup:     MachineOwner

[Chen_long]

应该还是显卡驱动和系统加载的问题， 替换显卡驱动都不行的话建议重新安装下系统看看