暗影精灵9蓝屏问题

sqw · ‎2023-06-18

电脑关机就会蓝屏重启。直接在在登录页面关机可以正常关机。且网络出现问题，只要连接WiFi以后，WiFi一段时间无法上网，电脑就会自动蓝屏。

sqw · ‎2023-11-23

最后通过重装系统解决了问题。

在原帖中查看解决方案

坏坏的笑 · ‎2023-06-18

系统桌面按Win+R打开运行，输入

powershell

按住键盘ctrl+shift，鼠标点确定

命令行打开显示PS C:\Windows\system32>则是成功以管理员运行打开了powershell，否则以上重试

在命令行窗口中复制粘贴下面命令回车

if (test-path c:\hpinfo.txt){remove-item c:\hpinfo.txt -force};

gwmi Win32_OperatingSystem | select caption,version |fl | out-file \hpinfo.txt -force -append;

(gwmi win32_bios).caption |fl | out-file \hpinfo.txt -force -append;

(gwmi MS_SystemInformation -namespace root\wmi).SystemSKU |fl | out-file \hpinfo.txt -force -append;

Confirm-SecureBootUEFI |fl | out-file \hpinfo.txt -force -append;

gwmi win32_VideoController | select caption,DriverVersion |fl | out-file \hpinfo.txt -force -append;

gwmi Win32_PNPEntity | Where{$_.ConfigManagerErrorCode -ne 0} | select caption,deviceID,ConfigManagerErrorCode |fl | out-file \hpinfo.txt -force -append;

Gwmi win32_service | ForEach-Object {

$path=""

$company=""

if($_.pathName -match '"(?<SvcPath>.*)"') {$path=$Matches['SvcPath']}

else {$path=($_.pathName -split ' ') | select -First 1}

if(-not [string]::IsNullOrWhiteSpace($path)) {$company=(Get-Item $path -ErrorAction Ignore).VersionInfo.CompanyName}

$_ | Add-Member -MemberType NoteProperty -Name "Manufacturer" -Value $company

$_} | Select-Object DisplayName, Manufacturer,State | where {$_.Manufacturer -notlike "*microsoft*"} | fl | out-file \hpinfo.txt -force -append;

Get-AppxPackage | where{$_.name -like "*omen*"} | select name,version |fl | out-file \hpinfo.txt -force -append;

if (test-path C:\Windows\OMENSDK_Ver.exe){(Get-Item C:\Windows\OMENSDK_Ver.exe).versioninfo | out-file \hpinfo.txt -force -append}

Get-CimInstance –ClassName Win32_DeviceGuard –Namespace root\Microsoft\Windows\DeviceGuard | out-file \hpinfo.txt -force -append

打开c:\hpinfo.txt将文件内容全选(ctrl+A)复制(ctrl+c)粘贴(ctrl+v)出来发帖回复，之后c:\hpinfo.txt可以删除。

如果红字报错或没有文件，确认是以管理员身份运行了powershell

欢迎来到社区，我是一名志愿者，在这里帮助大家答疑解难。
在论坛回复仅仅是我利用个休息时间的个人行为,不代表HP官方言论。

如果我的回复对您有帮助， 请点击按钮。如果我的回复帮助您解决了问题，别忘了点击，可以帮到其他遇到同样问题的用户。

sqw · ‎2023-06-21

caption : Microsoft Windows 11 家庭中文版
version : 10.0.22621

F.07
81L09PA#AB2
True

caption : Intel(R) UHD Graphics
DriverVersion : 31.0.101.4146

caption : NVIDIA GeForce RTX 4060 Laptop GPU
DriverVersion : 31.0.15.3623

caption : 符合蓝牙低能耗 GATT 的 HID 设备
deviceID : BTHLEDEVICE\{00001812-0000-1000-8000-00805F9B34FB}_D5A76E80DC7A\8&CD273FE&0&0013
ConfigManagerErrorCode : 10

DisplayName : Adobe Acrobat Update Service
Manufacturer : Adobe Inc.
State : Running

DisplayName : Autodesk Desktop Licensing Service
Manufacturer :
State : Running

DisplayName : Adobe Genuine Software Monitor Service
Manufacturer : Adobe Systems, Incorporated
State : Running

DisplayName : Adobe Genuine Software Integrity Service
Manufacturer : Adobe Systems, Incorporated
State : Running

DisplayName : Alibaba PC Safe Service
Manufacturer :
State : Running

DisplayName : Autodesk Access Service Host
Manufacturer : Autodesk, Inc.
State : Running

DisplayName : BaiduNetdiskUtility
Manufacturer :
State : Stopped

DisplayName : Bonjour 服务
Manufacturer : Apple Inc.
State : Running

DisplayName : DTSInterops
Manufacturer : Dassault Systèmes SolidWorks Corporation
State : Stopped

DisplayName : Intel(R) Content Protection HDCP Service
Manufacturer : Intel Corporation
State : Running

DisplayName : Intel(R) Dynamic Tuning Technology Telemetry Service
Manufacturer : Intel Corporation
State : Running

DisplayName : DtsApo4Service
Manufacturer : DTS Inc.
State : Running

DisplayName : EPLAN Client Service
Manufacturer : EPLAN Software & Service GmbH & Co. KG
State : Stopped

DisplayName : ELAN Service
Manufacturer : ELAN Microelectronics Corp.
State : Running

DisplayName : SOLIDWORKS Electrical 协作服务器
Manufacturer : Dassault Systèmes SolidWorks Corporation
State : Running

DisplayName : Flash Helper Service
Manufacturer : 重庆重橙网络科技有限公司
State : Running

DisplayName : FlashCenterSvc
Manufacturer : Chongqing Zhongcheng Network Technology Co., Ltd
State : Running

DisplayName : FlexNet Licensing Service
Manufacturer : Flexera
State : Running

DisplayName : FlexNet Licensing Service 64
Manufacturer : Flexera
State : Running

DisplayName : NVIDIA FrameView SDK service
Manufacturer : NVIDIA
State : Stopped

DisplayName : HP Comm Recovery
Manufacturer : HP Inc.
State : Running

DisplayName : HP App Helper HSA Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP Diagnostics HSA Service
Manufacturer : HP Inc.
State : Running

DisplayName : HpMallWindowsService
Manufacturer :
State : Running

DisplayName : HP Network HSA Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP Omen HSA Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP CASL Framework Service
Manufacturer : HP
State : Stopped

DisplayName : HP System Info HSA Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP Analytics service
Manufacturer : HP Inc.
State : Running

DisplayName : Intel(R) Graphics Command Center Service
Manufacturer : Intel Corporation
State : Running

DisplayName : Intel(R) Platform License Manager Service
Manufacturer : Intel(R) Corporation
State : Stopped

DisplayName : Intel(R) Audio Service
Manufacturer : Intel
State : Running

DisplayName : Intel(R) Innovation Platform Framework Service
Manufacturer : Intel Corporation
State : Running

DisplayName : Intel(R) Dynamic Application Loader Host Interface Service
Manufacturer : Intel Corporation
State : Running

DisplayName : LGHUB Updater Service
Manufacturer : Logitech, Inc.
State : Running

DisplayName : McAfee WebAdvisor
Manufacturer : McAfee, LLC
State : Running

DisplayName : McAfee AP Service
Manufacturer : McAfee, LLC
State : Running

DisplayName : McAfee Activation Service
Manufacturer : McAfee, LLC
State : Stopped

DisplayName : McAfee CSP Service
Manufacturer : McAfee, LLC
State : Running

DisplayName : McAfee Firewall Core Service
Manufacturer : McAfee, LLC
State : Stopped

DisplayName : McAfee Service Controller
Manufacturer : McAfee, LLC
State : Running

DisplayName : McAfee Validation Trust Protection Service
Manufacturer : McAfee, LLC
State : Running

DisplayName : McAfee Module Core Service
Manufacturer : McAfee, LLC
State : Running

DisplayName : NVIDIA LocalSystem Container
Manufacturer :
State : Running

DisplayName : NVIDIA Display Container LS
Manufacturer :
State : Running

DisplayName : OfficePLUS Service
Manufacturer :
State : Running

DisplayName : McAfee PEF Service
Manufacturer : McAfee, LLC
State : Running

DisplayName : QPCore Service
Manufacturer : Tencent
State : Running

DisplayName : Remote Solver for Flow Simulation 2018
Manufacturer :
State : Running

DisplayName : Realtek Audio Universal Service
Manufacturer : Realtek Semiconductor
State : Running

DisplayName : SolidWorks Flexnet Server
Manufacturer : Flexera
State : Running

DisplayName : SolidWorks Licensing Service
Manufacturer : SolidWorks
State : Stopped

DisplayName : OpenSSH Authentication Agent
Manufacturer :
State : Stopped

DisplayName : Steam Client Service
Manufacturer : Valve Corporation
State : Stopped

DisplayName : SWVisualize2023.BoostService
Manufacturer : Dassault Systèmes
State : Running

DisplayName : SWVisualize2023.Queue.Server
Manufacturer : Dassault Systèmes
State : Running

DisplayName : Thunderbolt(TM) Application Launcher
Manufacturer : Intel Corporation
State : Running

DisplayName : Thunderbolt(TM) Peer to Peer Shortcut
Manufacturer : Intel Corporation
State : Running

DisplayName : TwinCAT3 AdsGitServer
Manufacturer :
State : Running

DisplayName : TcAdsWcfHost
Manufacturer : Beckhoff Automation GmbH
State : Stopped

DisplayName : TcEventLogger
Manufacturer : Beckhoff Automation GmbH
State : Running

DisplayName : TwinCAT Motion Control GST
Manufacturer : Beckhoff Automation
State : Running

DisplayName : TwinCAT Nc Interpreter
Manufacturer : Beckhoff Automation GmbH
State : Running

DisplayName : TwinCAT3 System Service
Manufacturer : Beckhoff Automation GmbH & Co. KG
State : Running

DisplayName : TwinCAT3 Scope Server
Manufacturer : Beckhoff Automation GmbH&CoKG
State : Running

DisplayName : VMware Authorization Service
Manufacturer : VMware, Inc.
State : Running

DisplayName : VMware DHCP Service
Manufacturer : VMware, Inc.
State : Running

DisplayName : VMware USB Arbitration Service
Manufacturer : VMware, Inc.
State : Running

DisplayName : VMware NAT Service
Manufacturer : VMware, Inc.
State : Running

DisplayName : VMware 自动启动服务
Manufacturer :
State : Stopped

DisplayName : WemeetUpdateSvc
Manufacturer :
State : Stopped

DisplayName : Intel(R) Management Engine WMI Provider Registration
Manufacturer : Intel Corporation
State : Running

DisplayName : WPS Office Cloud Service
Manufacturer : Zhuhai Kingsoft Office Software Co.,Ltd
State : Stopped

DisplayName : XTUOCDriverService
Manufacturer : Intel(R) Corporation
State : Running

DisplayName : 主动防御
Manufacturer : 360.cn
State : Running

Name : AD2F1837.OMENCommandCenter
Version : 1101.2305.4.0

ProductVersion FileVersion FileName
-------------- ----------- --------
1.0.70.0 1.0.70.0 C:\Windows\OMENSDK_Ver.exe

AvailableSecurityProperties : {1, 2, 3, 4...}
CodeIntegrityPolicyEnforcementStatus : 2
InstanceIdentifier : 4ff40742-2649-41b8-bdd1-e80fad1cce80
RequiredSecurityProperties : {0}
SecurityFeaturesEnabled : {0}
SecurityServicesConfigured : {0}
SecurityServicesRunning : {0}
UsermodeCodeIntegrityPolicyEnforcementStatus : 1
Version : 1.0
VirtualizationBasedSecurityStatus : 0
VirtualMachineIsolation : False
VirtualMachineIsolationProperties : {0}
PSComputerName :

坏坏的笑 · ‎2023-06-21

360先关了试下，有没有添加过硬件？

看下当前无线网卡在设备管理器中的状态和驱动版本

欢迎来到社区，我是一名志愿者，在这里帮助大家答疑解难。
在论坛回复仅仅是我利用个休息时间的个人行为,不代表HP官方言论。

如果我的回复对您有帮助， 请点击按钮。如果我的回复帮助您解决了问题，别忘了点击，可以帮到其他遇到同样问题的用户。

sqw · ‎2023-06-21

卸了360重新试的