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暗影精灵II有线网卡无法联网, 如何处理?

暗影精灵II
Microsoft Windows 10 (64-bit)

在更新BIOS重启后黑屏,送修重刷后恢复启动,但启动前显示解锁提示,进入系统后有线网卡无法连接网络,网络设置中显示未识别的网络,HP PC Hardware Diagnostics中 ROM 测试 ( Realtek PCIe GBE Family Controller ) 失败 ,详细信息如下:

LogMessage Debug diagnostic: C:\Users\ysn\AppData\Local\Temp\HPDIAGS\3006e6d6-5ab9-414c-a53b-86e19e9ff4fd\net-diags.exe "" LogMessage Debug version: 8.4.1, timestamp: Oct 2 2018 11:20:56 1534, cdm: 8.11.0, net: 8.0.0, ms: 8.3.0 "" LogMessage Debug -subtest=ROMTest "" LogMessage Debug -locale=zh-CN "" LogMessage Debug -debug=true "" LogMessage Debug -version=false "" LogMessage Debug -description=false "" LogMessage Debug -help=false "" LogMessage Debug -catalog=false "" LogMessage Debug -diagconf=.\diagconf.ini "" LogMessage Debug -paramfile= "" LogMessage Debug -paramsection= "" LogMessage Debug -Caption= "" LogMessage Debug -DataCollectionFile= "" LogMessage Debug -DeviceDescription=Realtek PCIe GBE Family Controller "" LogMessage Debug -DeviceID= "" LogMessage Debug -EEPROMSize=64 "" LogMessage Debug -Index=1 "" LogMessage Debug -Retries=2 "" LogMessage Debug -TestRepeats=1 "" LogMessage Debug -VerifyCheckSum=false "" LogMessage Debug -VerifyInvalidMACPattern=false "" LogMessage Debug -VerifyMAC=false "" LogMessage Debug -VerifyMACRange=false "" LogMessage Debug -integratormsgfile=.\net-diags.msg "" LogMessage Debug -paramfile= "" LogMessage Debug -paramsection= "" LogMessage Debug -tiledpopups= "" LogMessage Debug -tiledpopupsbutton= "" LogMessage Debug -tiledpopupsnofocus= "" LogMessage ServiceErrors Test parameters VerifyMAC, VerifyChecksum, and EEPROMSize are not being used in this test and are being ignored. "" LogMessage Subtests Test started "" UpdatePercentage 5 LogMessage Debug Completed in 203ms "" UpdatePercentage 10 LogMessage Debug Completed in 0ms "" LogMessage Debug Realtek PCIe GBE Family Controller "" UpdatePercentage 20 LogMessage Debug Completed in 187ms "" LogMessage Debug MAC Adrress detected is 00-00-00-00-00-00. "" UpdatePercentage 30 LogMessage Debug Completed in 188ms "" UpdatePercentage 90 LogMessage Debug Completed in 0ms "" UpdatePercentage 10 LogMessage Debug Completed in 0ms "" LogMessage Debug Realtek PCIe GBE Family Controller "" UpdatePercentage 20 LogMessage Debug Completed in 172ms "" LogMessage Debug MAC Adrress detected is 00-00-00-00-00-00. "" UpdatePercentage 30 LogMessage Debug Completed in 187ms "" UpdatePercentage 90 LogMessage Debug Completed in 0ms "" UpdatePercentage 10 LogMessage Debug Completed in 0ms "" LogMessage Debug Realtek PCIe GBE Family Controller "" UpdatePercentage 20 LogMessage Debug Completed in 172ms "" LogMessage Debug MAC Adrress detected is 00-00-00-00-00-00. "" UpdatePercentage 30 LogMessage Debug Completed in 172ms "" UpdatePercentage 90 LogMessage Debug Completed in 0ms "" LogMessage ServiceErrors Test failed "" LogMessage ServiceErrors NIC ROM Failure "" ReportFailure 609603 EndOfTest.
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暗影精灵II有线网卡无法联网, 如何处理?

您好

建议联系维修中心进行一下检测看看。


我是HP员工。
欢迎您使用HP Support Assistant(惠普管家)软件,可以快速了解机器的保修信息、更新驱动、硬件检测等。
详细使用说明,您可以点击此链接查看哦~:https://cs-china.ext.hp.com/css-wechat-support-api/rest/ice_sys/public/CN/material/2000000010
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