笔记本电脑蓝屏

挽风月 · ‎2024-08-19

通过查看dmp文件可知，故障描述为

An exception happened while executing a system service routine.

此外其他的一些信息如下：

BUGCHECK_CODE:  3b

经检查，产生冲突的进程名是这个：

OmenCommandCen

还有一些提示信息如下，可能是内核的驱动问题：

SYMBOL_NAME:  nt!CmpCallCallBacksEx+db

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

奇怪的是，按照名称我并没有找到这个冲突的进程，不知道怎么解决这个问题了。期待并感谢您的解答！

y2kim · ‎2024-08-19

********************提供更多机器有关的信息*************************

**************提供信息，不是修复，不是解决方案*******************

********************不提供信息，不勉强******************************

系统桌面按Win+R打开运行，输入

powershell

按住键盘ctrl+shift，鼠标点确定

命令行打开显示PS C:\Windows\system32>则是成功以管理员运行打开了powershell，否则以上重试

在命令行窗口中复制粘贴下面命令回车

if (test-path c:\hpinfo.txt){remove-item c:\hpinfo.txt -force};

(get-date) – (gcim Win32_OperatingSystem).LastBootUpTime | out-file \hpinfo.txt -force -append;

gwmi Win32_OperatingSystem | select caption,version |fl | out-file \hpinfo.txt -force -append;

(gwmi win32_bios).caption | out-file \hpinfo.txt -force -append;

(gwmi MS_SystemInformation -namespace root\wmi).SystemSKU | out-file \hpinfo.txt -force -append;

(gwmi win32_baseboard).product | out-file \hpinfo.txt -force -append;

Confirm-SecureBootUEFI | out-file \hpinfo.txt -force -append;

gwmi win32_processor | out-file \hpinfo.txt -force -append;

gwmi win32_physicalmemory | select Capacity,ConfiguredClockSpeed,Manufacturer,PartNumber,Speed | out-file \hpinfo.txt -force -append;

gwmi win32_diskdrive | out-file \hpinfo.txt -force -append;

gwmi win32_VideoController | select caption,DriverVersion |fl | out-file \hpinfo.txt -force -append;

gwmi Win32_PNPEntity | Where{$_.ConfigManagerErrorCode -ne 0} | select caption,deviceID,ConfigManagerErrorCode |fl | out-file \hpinfo.txt -force -append;

Gwmi win32_service | ForEach-Object {

$path=""

$company=""

if($_.pathName -match '"(?<SvcPath>.*)"') {$path=$Matches['SvcPath']}

else {$path=($_.pathName -split ' ') | select -First 1}

if(-not [string]::IsNullOrWhiteSpace($path)) {$company=(Get-Item $path -ErrorAction Ignore).VersionInfo.CompanyName}

$_ | Add-Member -MemberType NoteProperty -Name "Manufacturer" -Value $company

$_} | Select-Object DisplayName, Manufacturer,State | where {$_.Manufacturer -notlike "*microsoft*"} | fl | out-file \hpinfo.txt -force -append;

Get-AppxPackage | where{$_.name -like "*omen*"} | select name,version |fl | out-file \hpinfo.txt -force -append;

if (test-path C:\Windows\OMENSDK_Ver.exe){(Get-Item C:\Windows\OMENSDK_Ver.exe).versioninfo | out-file \hpinfo.txt -force -append}

Get-CimInstance –ClassName Win32_DeviceGuard –Namespace root\Microsoft\Windows\DeviceGuard | out-file \hpinfo.txt -force -append

打开c:\hpinfo.txt将文件内容全选(ctrl+A)复制(ctrl+c)粘贴(ctrl+v)出来发帖回复，之后c:\hpinfo.txt可以删除。

如果红字报错或没有文件，确认是以管理员身份运行了powershell

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挽风月 · ‎2024-08-19

Days : 0
Hours : 8
Minutes : 24
Seconds : 2
Milliseconds : 632
Ticks : 302426320187
TotalDays : 0.350030463179398
TotalHours : 8.40073111630556
TotalMinutes : 504.043866978333
TotalSeconds : 30242.6320187
TotalMilliseconds : 30242632.0187

Caption : Microsoft Windows 10 家庭中文版
Version : 10.0.19045

F.25
487D6PA#AB2
88F9
True

Caption : Intel64 Family 6 Model 141 Stepping 1
DeviceID : CPU0
Manufacturer : GenuineIntel
MaxClockSpeed : 2304
Name : 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz
SocketDesignation : U3E1

Capacity : 8589934592
ConfiguredClockSpeed : 3200
Manufacturer : SK Hynix
PartNumber : HMA81GS6CJR8N-XN
Speed : 3200

Partitions : 1
DeviceID : \\.\PHYSICALDRIVE1
Model : NVMe ZHITAI TiPlus5000 512GB
Size : 512105932800
Caption : NVMe ZHITAI TiPlus5000 512GB

Partitions : 4
DeviceID : \\.\PHYSICALDRIVE0
Model : NVMe MTFDKBA512TFH-1BC1AABHA
Size : 512105932800
Caption : NVMe MTFDKBA512TFH-1BC1AABHA

Caption : NVIDIA GeForce RTX 3050 Laptop GPU
DriverVersion : 32.0.15.6081

Caption : Intel(R) UHD Graphics
DriverVersion : 30.0.101.2079

DisplayName : McAfee Application Installer Cleanup (0083001638362782)
Manufacturer : McAfee, LLC
State : Stopped

DisplayName : Adobe Elements 2024 Update Service
Manufacturer : Adobe Systems Incorporated
State : Running

DisplayName : AntiCheatExpert Protection
Manufacturer : ANTICHEATEXPERT.COM
State : Stopped

DisplayName : AntiCheatExpert Service
Manufacturer : ANTICHEATEXPERT.COM
State : Stopped

DisplayName : Apple Mobile Device Service
Manufacturer : Apple Inc.
State : Running

DisplayName : aTrustService
Manufacturer : Sangfor Technologies Inc.
State : Running

DisplayName : 卡巴斯基反病毒软件服务 21.3
Manufacturer : AO Kaspersky Lab
State : Running

DisplayName : BaiduNetdiskUtility
Manufacturer : Baidu.com, Inc.
State : Stopped

DisplayName : Bonjour 服务
Manufacturer : Apple Inc.
State : Running

DisplayName : Intel(R) Content Protection HDCP Service
Manufacturer : Intel Corporation
State : Running

DisplayName : DriverGenius Core Service
Manufacturer :
State : Stopped

DisplayName : EasyAntiCheat
Manufacturer :
State : Stopped

DisplayName : Easy Anti-Cheat (Epic Online Services)
Manufacturer :
State : Stopped

DisplayName : Epic Online Services
Manufacturer : Epic Games, Inc.
State : Stopped

DisplayName : Everything
Manufacturer : voidtools
State : Running

DisplayName : Flash Helper Service
Manufacturer : 重庆重橙网络科技有限公司
State : Running

DisplayName : FlashCenterSa
Manufacturer :
State : Stopped

DisplayName : FlexNet Licensing Service
Manufacturer : Flexera
State : Running

DisplayName : NVIDIA FrameView SDK service
Manufacturer : NVIDIA
State : Stopped

DisplayName : Google Chrome Elevation Service (GoogleChromeElevationService)
Manufacturer : Google LLC
State : Stopped

DisplayName : GoogleUpdater InternalService 129.0.6651.0 (GoogleUpdaterInternalService129.0.6651.0)
Manufacturer : Google LLC
State : Stopped

DisplayName : GoogleUpdater Service 129.0.6651.0 (GoogleUpdaterService129.0.6651.0)
Manufacturer : Google LLC
State : Stopped

DisplayName : Google 更新服务 (gupdate)
Manufacturer : Google LLC
State : Stopped

DisplayName : Google 更新服务 (gupdatem)
Manufacturer : Google LLC
State : Stopped

DisplayName : HP Comm Recovery
Manufacturer : HP Inc.
State : Running

DisplayName : HP One Agent Service
Manufacturer : HP Inc; HP Development Company, L.P.
State : Running

DisplayName : HP App Helper HSA Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP Diagnostics HSA Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP Network HSA Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP Omen HSA Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP Print Scan Doctor Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP CASL Framework Service
Manufacturer : HP
State : Stopped

DisplayName : HP System Info HSA Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP Insights Analytics
Manufacturer : HP Inc.
State : Running

DisplayName : Intel Bluetooth Service
Manufacturer :
State : Running

DisplayName : Intel(R) Graphics Command Center Service
Manufacturer : Intel Corporation
State : Running

DisplayName : Intel(R) HD Graphics Control Panel Service
Manufacturer : Intel Corporation
State : Running

DisplayName : Intel(R) Capability Licensing Service TCP IP Interface
Manufacturer : Intel(R) Corporation
State : Stopped

DisplayName : Intel(R) TPM Provisioning Service
Manufacturer : Intel(R) Corporation
State : Stopped

DisplayName : Intel(R) Audio Service
Manufacturer : Intel
State : Running

DisplayName : Intel(R) Dynamic Application Loader Host Interface Service
Manufacturer : Intel Corporation
State : Stopped

DisplayName : Kaspersky Volume Shadow Copy Service Bridge 21.3
Manufacturer : AO Kaspersky Lab
State : Stopped

DisplayName : Kaspersky Password Manager 24.2 Service
Manufacturer : AO Kaspersky Lab
State : Running

DisplayName : Intel(R) Management and Security Application Local Management Service
Manufacturer : Intel Corporation
State : Running

DisplayName : Mozilla Maintenance Service
Manufacturer : Mozilla Foundation
State : Stopped

DisplayName : NVIDIA LocalSystem Container
Manufacturer :
State : Running

DisplayName : NVIDIA Display Container LS
Manufacturer :
State : Running

DisplayName : OfficePLUS Service
Manufacturer :
State : Running

DisplayName : MSPCManager Service (Store)
Manufacturer :
State : Running

DisplayName : QPCore Service
Manufacturer : Tencent
State : Running

DisplayName : QQLiveService
Manufacturer :
State : Running

DisplayName : Intel(R) Storage Middleware Service
Manufacturer : Intel Corporation
State : Running

DisplayName : Realtek Audio Universal Service
Manufacturer : Realtek Semiconductor
State : Running

DisplayName : Sangfor VPN Security Protect Service
Manufacturer : Sangfor Technologies Inc.
State : Running

DisplayName : SangforSP
Manufacturer : Sangfor Technologies Inc.
State : Running

DisplayName : Sound Research SECOMN Service
Manufacturer : Sound Research, Corp.
State : Running

DisplayName : 搜狗输入法基础服务
Manufacturer : Sogou.com
State : Stopped

DisplayName : OpenSSH Authentication Agent
Manufacturer :
State : Stopped

DisplayName : Steam Client Service
Manufacturer : Valve Corporation
State : Stopped

DisplayName : SynTPEnhService
Manufacturer : Synaptics Incorporated
State : Running

DisplayName : vgc
Manufacturer : Riot Games, Inc.
State : Stopped

DisplayName : vivoesService
Manufacturer : vivo
State : Running

DisplayName : VivoSyncService
Manufacturer : vivo
State : Running

DisplayName : vivo_remote_watch
Manufacturer : CloudBees, Inc.
State : Stopped

DisplayName : VMware Authorization Service
Manufacturer : VMware, Inc.
State : Running

DisplayName : VMware DHCP Service
Manufacturer : VMware, Inc.
State : Running

DisplayName : VMware USB Arbitration Service
Manufacturer : VMware, Inc.
State : Running

DisplayName : VMware NAT Service
Manufacturer : VMware, Inc.
State : Running

DisplayName : Wallpaper Engine Service
Manufacturer :
State : Running

DisplayName : WemeetUpdateSvc
Manufacturer :
State : Stopped

DisplayName : Windows Application Management Service
Manufacturer :
State : Stopped

DisplayName : WPS Office Cloud Service
Manufacturer : Zhuhai Kingsoft Office Software Co.,Ltd
State : Stopped

DisplayName : XTUOCDriverService
Manufacturer : Intel(R) Corporation
State : Running

Name : AD2F1837.OMENCommandCenter
Version : 1101.2408.5.0

ProductVersion FileVersion FileName
-------------- ----------- --------
1.0.83.0 1.0.83.0 C:\Windows\OMENSDK_Ver.exe

AvailableSecurityProperties : {1, 2, 3, 4...}
CodeIntegrityPolicyEnforcementStatus : 0
InstanceIdentifier : 4ff40742-2649-41b8-bdd1-e80fad1cce80
RequiredSecurityProperties : {0}
SecurityServicesConfigured : {0}
SecurityServicesRunning : {0}
UsermodeCodeIntegrityPolicyEnforcementStatus : 0
Version : 1.0
VirtualizationBasedSecurityStatus : 0
VirtualMachineIsolation : False
VirtualMachineIsolationProperties : {0}
PSComputerName :

以上是生成的hpinfo.txt文件的内容，感谢您的解答！

挽风月 · ‎2024-08-21

通过在命令行窗口中复制粘贴下面命令回车：