l暗影精灵6锐龙版频繁蓝屏

thier · ‎2022-09-22

频繁出现蓝屏现象

求大神帮帮忙

14: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fffffffffffffff8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8004981fded, address which referenced memory

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 2468

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 2565

    Key  : Analysis.Init.CPU.mSec
    Value: 484

    Key  : Analysis.Init.Elapsed.mSec
    Value: 51558

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 86

    Key  : Bugcheck.Code.DumpHeader
    Value: 0xa

    Key  : Bugcheck.Code.Register
    Value: 0xa

    Key  : Dump.Attributes.AsUlong
    Value: 8

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1


FILE_IN_CAB:  092222-12531-01.dmp

DUMP_FILE_ATTRIBUTES: 0x8
  Kernel Generated Triage Dump

BUGCHECK_CODE:  a

BUGCHECK_P1: fffffffffffffff8

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff8004981fded

READ_ADDRESS: fffff8004a2fb390: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
 fffffffffffffff8 

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

TRAP_FRAME:  ffffdc853bb25710 -- (.trap 0xffffdc853bb25710)NOTE: The trap frame does not contain all registers.Some register values may be zeroed or incorrect.rax=0000000000000082 rbx=0000000000000000 rcx=ffffcc059af76040
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8004981fded rsp=ffffdc853bb258a0 rbp=0000000000000000
 r8=0000000000000002  r9=0000000000000000 r10=0000000000000000
r11=ffffffffffffffff r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         ov up ei pl nz na pe cy
nt!IopfCompleteRequest+0x9d:
fffff800`4981fded c80f8f27        enter   8F0Fh,27h
Resetting default scope

MISALIGNED_IP: 
nt!IopfCompleteRequest+9d
fffff800`4981fded c80f8f27        enter   8F0Fh,27h

STACK_TEXT:  
ffffdc85`3bb255c8 fffff800`49a0af69     : 00000000`0000000a ffffffff`fffffff8 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
ffffdc85`3bb255d0 fffff800`49a07269     : fffff800`499f5090 fffff800`49922d7a ffffcc05`91b49458 fffff800`4d3c778a : nt!KiBugCheckDispatch+0x69
ffffdc85`3bb25710 fffff800`4981fded     : 00000008`6d2a0c92 00000000`00989680 00000008`6d09e544 fffff800`4981a53a : nt!KiPageFault+0x469
ffffdc85`3bb258a0 fffff800`4981fd14     : ffffcc05`00000000 fffff800`00000001 00000000`00000002 fffff800`a2224400 : nt!IopfCompleteRequest+0x9d
ffffdc85`3bb25990 fffff800`8a2a430e     : ffffcc05`9d4e79a8 ffffffff`fffeab5e 00000000`00000008 ffffdc85`3bb25a90 : nt!KeReleaseMutex+0x14
ffffdc85`3bb259c0 fffff800`8a2d527e     : ffff2384`3aa441f8 00000000`00000000 00000000`00000000 ffffcc05`9d4e78b0 : ks!CKsPin::ReleaseProcessSync+0x1e
ffffdc85`3bb259f0 fffff800`a22242f9     : ffffcc05`00000001 00000000`00000000 00000000`000154a2 00000000`00000000 : ks!KsPinReleaseProcessingMutex+0x2e
ffffdc85`3bb25a20 fffff800`a222368a     : ffffcc05`9d4e78b0 ffffcc05`96923dd0 00000000`00000000 fffff800`49852f57 : BthA2dp!CPcmPin::Pump+0x35d
ffffdc85`3bb25ad0 fffff800`498995a3     : ffffcc05`9e7cdb20 00000000`00000000 00000000`00000000 fffff800`4d3bc5c0 : BthA2dp!CPcmPin::TimerWorker+0x2a
ffffdc85`3bb25b00 fffff800`49852b65     : ffffcc05`9af76040 ffffcc05`9af76040 fffff800`49899510 00000000`00000000 : nt!IopProcessWorkItem+0x93
ffffdc85`3bb25b70 fffff800`49871d25     : ffffcc05`9af76040 00000000`00000080 ffffcc05`8a302080 00000000`00000000 : nt!ExpWorkerThread+0x105
ffffdc85`3bb25c10 fffff800`49a00628     : ffffe481`61f63180 ffffcc05`9af76040 fffff800`49871cd0 00000000`00000000 : nt!PspSystemThreadStartup+0x55
ffffdc85`3bb25c60 00000000`00000000     : ffffdc85`3bb26000 ffffdc85`3bb20000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28


SYMBOL_NAME:  ks!CKsPin::ReleaseProcessSync+1e

IMAGE_VERSION:  10.0.19041.630

STACK_COMMAND:  .cxr; .ecxr ; kb

MODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD.sys

FAILURE_BUCKET_ID:  IP_MISALIGNED_AuthenticAMD.sys

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {716d112a-8330-4bbb-160c-ec98297019d2}

Followup:     MachineOwner
---------

y2kim · ‎2022-09-24

开始菜单，搜索windows powershell 以管理员身份运行

在命令行窗口中复制粘贴下面命令回车

(Get-ComputerInfo).WindowsProductName;(Get-ComputerInfo).OsHardwareAbstractionLayer;(get-wmiobject win32_bios).smbiosbiosversion;(Get-CimInstance -Namespace root\wmi -ClassName MS_SystemInformation).SystemSKU;Confirm-SecureBootUEFI;(Get-WmiObject win32_VideoController).Description;(Get-WmiObject win32_VideoController).DriverVersion

命令行窗口的内容文字可以鼠标全选之后回车完成复制。

或者点窗口左上角，从菜单选择全选，然后回车完成复制。

复制成功后粘贴回复出来。

欢迎来到社区，我是一名志愿者，私人信息不会被回复。
如果我的回复对您有帮助， 请点击按钮。如果我的回复帮助您解决了问题，别忘了点击，可以帮到其他遇到同样问题的用户。

微信服务 | 惠普官网 (hp.com)

惠普服务中心查询 | HP®客户支持

我长期使用过的机型
DC7600 USDT
Pavilion dv4000
ProBook 6510b
xw4600
z800
z820
EliteBook 2740p
ProBook 6460b
Pavilion DV4
Envy 15
SlateBook x2
ProDesk 600 G3 SFF
t5740 Thin Client
t620 Thin Client
EliteBook 840 G3
ZBook 15 G3
ProBook 440 G8
Omen 25L GT12 AMD

thier · ‎2022-09-30

Windows PowerShell 版权所有 (C) Microsoft Corporation。保留所有权利。尝试新的跨平台 PowerShell https://aka.ms/pscore6 PS C:\WINDOWS\system32> (Get-ComputerInfo).WindowsProductName;(Get-ComputerInfo).OsHardwareAbstractionLayer;(get-wmiobject win32_bios).smbiosbiosversion;(Get-CimInstance -Namespace root\wmi -ClassName MS_SystemInformation).SystemSKU;Confirm-SecureBootUEFI;(Get-WmiObject win32_VideoController).Description;(Get-WmiObject win32_VideoController).DriverVersion Windows 10 Home China 10.0.19041.1806 F.18 1A5C6PA#AB2 True AMD Radeon(TM) Graphics NVIDIA GeForce RTX 2060 26.20.14054.1001 31.0.15.1748 PS C:\WINDOWS\system32>

y2kim · ‎2022-09-30

OMEN 笔记本电脑 - 15-en0007ax 软件和驱动下载 | 惠普®客户支持 (hp.com)

你的机器AMD Radeon(TM) Graphics 26.20.14054.1001

惠普驱动是27.20.15002.11002

NVIDIA GeForce RTX 2060 31.0.15.1748

惠普驱动是27.21.14.5241

AMD显卡驱动要升级，Nvidia显卡驱动要降级

欢迎来到社区，我是一名志愿者，私人信息不会被回复。
如果我的回复对您有帮助， 请点击按钮。如果我的回复帮助您解决了问题，别忘了点击，可以帮到其他遇到同样问题的用户。

微信服务 | 惠普官网 (hp.com)

惠普服务中心查询 | HP®客户支持

我长期使用过的机型
DC7600 USDT
Pavilion dv4000
ProBook 6510b
xw4600
z800
z820
EliteBook 2740p
ProBook 6460b
Pavilion DV4
Envy 15
SlateBook x2
ProDesk 600 G3 SFF
t5740 Thin Client
t620 Thin Client
EliteBook 840 G3
ZBook 15 G3
ProBook 440 G8
Omen 25L GT12 AMD

Yehia · ‎2023-03-16

I have the same problem and i ran the command line you offered, the result:

Windows 10 Home
10.0.22621.891
F.16
1A5C6PA#AB2
True
Get-WmiObject : Invalid class "win32_VideoControl"
At line:1 char:234
+ ... mSKU;Confirm-SecureBootUEFI;(Get-WmiObject win32_VideoControl ).Descr ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidType: (:) [Get-WmiObject], ManagementException
+ FullyQualifiedErrorId : GetWMIManagementException,Microsoft.PowerShell.Commands.GetWmiObjectCommand

31.0.15.3129
26.20.14054.1001

NVIDIA GeForce RTX 2060 31.0.15.3129
AMD Radeon(TM) Graphics (0x1636) 26.20.14054.1001

what should i do?

0utsider_ · ‎2023-07-19

很有用的信息，解决了困扰我很久的蓝屏问题。事实上NVIDIA显卡驱动会自动更新（超出版本），但HP Support Assistant只检测落后的驱动版本，因此必须手动矫正驱动版本。