l暗影精灵6锐龙版频繁蓝屏

[thier]

频繁出现蓝屏现象

求大神帮帮忙

14: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fffffffffffffff8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8004981fded, address which referenced memory

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 2468

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 2565

    Key  : Analysis.Init.CPU.mSec
    Value: 484

    Key  : Analysis.Init.Elapsed.mSec
    Value: 51558

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 86

    Key  : Bugcheck.Code.DumpHeader
    Value: 0xa

    Key  : Bugcheck.Code.Register
    Value: 0xa

    Key  : Dump.Attributes.AsUlong
    Value: 8

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1


FILE_IN_CAB:  092222-12531-01.dmp

DUMP_FILE_ATTRIBUTES: 0x8
  Kernel Generated Triage Dump

BUGCHECK_CODE:  a

BUGCHECK_P1: fffffffffffffff8

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff8004981fded

READ_ADDRESS: fffff8004a2fb390: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
 fffffffffffffff8 

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

TRAP_FRAME:  ffffdc853bb25710 -- (.trap 0xffffdc853bb25710)NOTE: The trap frame does not contain all registers.Some register values may be zeroed or incorrect.rax=0000000000000082 rbx=0000000000000000 rcx=ffffcc059af76040
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8004981fded rsp=ffffdc853bb258a0 rbp=0000000000000000
 r8=0000000000000002  r9=0000000000000000 r10=0000000000000000
r11=ffffffffffffffff r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         ov up ei pl nz na pe cy
nt!IopfCompleteRequest+0x9d:
fffff800`4981fded c80f8f27        enter   8F0Fh,27h
Resetting default scope

MISALIGNED_IP: 
nt!IopfCompleteRequest+9d
fffff800`4981fded c80f8f27        enter   8F0Fh,27h

STACK_TEXT:  
ffffdc85`3bb255c8 fffff800`49a0af69     : 00000000`0000000a ffffffff`fffffff8 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
ffffdc85`3bb255d0 fffff800`49a07269     : fffff800`499f5090 fffff800`49922d7a ffffcc05`91b49458 fffff800`4d3c778a : nt!KiBugCheckDispatch+0x69
ffffdc85`3bb25710 fffff800`4981fded     : 00000008`6d2a0c92 00000000`00989680 00000008`6d09e544 fffff800`4981a53a : nt!KiPageFault+0x469
ffffdc85`3bb258a0 fffff800`4981fd14     : ffffcc05`00000000 fffff800`00000001 00000000`00000002 fffff800`a2224400 : nt!IopfCompleteRequest+0x9d
ffffdc85`3bb25990 fffff800`8a2a430e     : ffffcc05`9d4e79a8 ffffffff`fffeab5e 00000000`00000008 ffffdc85`3bb25a90 : nt!KeReleaseMutex+0x14
ffffdc85`3bb259c0 fffff800`8a2d527e     : ffff2384`3aa441f8 00000000`00000000 00000000`00000000 ffffcc05`9d4e78b0 : ks!CKsPin::ReleaseProcessSync+0x1e
ffffdc85`3bb259f0 fffff800`a22242f9     : ffffcc05`00000001 00000000`00000000 00000000`000154a2 00000000`00000000 : ks!KsPinReleaseProcessingMutex+0x2e
ffffdc85`3bb25a20 fffff800`a222368a     : ffffcc05`9d4e78b0 ffffcc05`96923dd0 00000000`00000000 fffff800`49852f57 : BthA2dp!CPcmPin::Pump+0x35d
ffffdc85`3bb25ad0 fffff800`498995a3     : ffffcc05`9e7cdb20 00000000`00000000 00000000`00000000 fffff800`4d3bc5c0 : BthA2dp!CPcmPin::TimerWorker+0x2a
ffffdc85`3bb25b00 fffff800`49852b65     : ffffcc05`9af76040 ffffcc05`9af76040 fffff800`49899510 00000000`00000000 : nt!IopProcessWorkItem+0x93
ffffdc85`3bb25b70 fffff800`49871d25     : ffffcc05`9af76040 00000000`00000080 ffffcc05`8a302080 00000000`00000000 : nt!ExpWorkerThread+0x105
ffffdc85`3bb25c10 fffff800`49a00628     : ffffe481`61f63180 ffffcc05`9af76040 fffff800`49871cd0 00000000`00000000 : nt!PspSystemThreadStartup+0x55
ffffdc85`3bb25c60 00000000`00000000     : ffffdc85`3bb26000 ffffdc85`3bb20000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28


SYMBOL_NAME:  ks!CKsPin::ReleaseProcessSync+1e

IMAGE_VERSION:  10.0.19041.630

STACK_COMMAND:  .cxr; .ecxr ; kb

MODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD.sys

FAILURE_BUCKET_ID:  IP_MISALIGNED_AuthenticAMD.sys

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {716d112a-8330-4bbb-160c-ec98297019d2}

Followup:     MachineOwner
---------

[y2kim]

开始菜单，搜索windows powershell  以管理员身份运行

在命令行窗口中复制粘贴下面命令回车

(Get-ComputerInfo).WindowsProductName;(Get-ComputerInfo).OsHardwareAbstractionLayer;(get-wmiobject win32_bios).smbiosbiosversion;(Get-CimInstance -Namespace root\wmi -ClassName MS_SystemInformation).SystemSKU;Confirm-SecureBootUEFI;(Get-WmiObject win32_VideoController).Description;(Get-WmiObject win32_VideoController).DriverVersion

命令行窗口的内容文字可以鼠标全选之后回车完成复制。

或者点窗口左上角，从菜单选择全选，然后回车完成复制。

复制成功后粘贴回复出来。

[thier]

Windows PowerShell 版权所有 (C) Microsoft Corporation。保留所有权利。 尝试新的跨平台 PowerShell https://aka.ms/pscore6 PS C:\WINDOWS\system32> (Get-ComputerInfo).WindowsProductName;(Get-ComputerInfo).OsHardwareAbstractionLayer;(get-wmiobject win32_bios).smbiosbiosversion;(Get-CimInstance -Namespace root\wmi -ClassName MS_SystemInformation).SystemSKU;Confirm-SecureBootUEFI;(Get-WmiObject win32_VideoController).Description;(Get-WmiObject win32_VideoController).DriverVersion Windows 10 Home China 10.0.19041.1806 F.18 1A5C6PA#AB2 True AMD Radeon(TM) Graphics NVIDIA GeForce RTX 2060 26.20.14054.1001 31.0.15.1748 PS C:\WINDOWS\system32>

[y2kim]

OMEN 笔记本电脑 - 15-en0007ax 软件和驱动下载 | 惠普®客户支持 (hp.com)

你的机器AMD Radeon(TM) Graphics 26.20.14054.1001

惠普驱动是27.20.15002.11002

NVIDIA GeForce RTX 2060  31.0.15.1748

惠普驱动是27.21.14.5241

AMD显卡驱动要升级，Nvidia显卡驱动要降级

[Yehia]

I have the same problem and i ran the command line you offered, the result:

Windows 10 Home
10.0.22621.891
F.16
1A5C6PA#AB2
True
Get-WmiObject : Invalid class "win32_VideoControl"
At line:1 char:234
+ ... mSKU;Confirm-SecureBootUEFI;(Get-WmiObject win32_VideoControl ).Descr ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidType: (:) [Get-WmiObject], ManagementException
+ FullyQualifiedErrorId : GetWMIManagementException,Microsoft.PowerShell.Commands.GetWmiObjectCommand

31.0.15.3129
26.20.14054.1001

NVIDIA GeForce RTX 2060 31.0.15.3129
AMD Radeon(TM) Graphics (0x1636) 26.20.14054.1001

what should i do?