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Defective HP laptop received from HP online store

Pavillion 14-bf116tx
Microsoft Windows 10 (64-bit)

Hello,

 

I ordered a laptop pc(notebook) from HP online store and got it delivered by this week(Wednesday - 06-DEC-17). 

The mouse pad is making sound when tapped and battery seems to be bad in terms of battery backup.

 

I am seeking help to get a replacement for the laptop. Is there a way to replace online ?

Tried weChat and hotline numbers, all are in chinese. Can I get a replacement if I take the laptop to the service center in Shanghai minhang district.

 

I live in shanghai minhang, qibao but i dont speak chinese.

 

Please help !!!!!!

 

Thanks in advance

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Defective HP laptop received from HP online store

Your notebook is China's sales, the warranty period to China's HP after-sales service station is the best choice. The maintenance station query links are as follows:http://alwayson.hpicss.com/support/ascindex_detail.aspx


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