Defective HP laptop received from HP online store

shaagem · ‎2017-12-08

Hello,

I ordered a laptop pc(notebook) from HP online store and got it delivered by this week(Wednesday - 06-DEC-17).

The mouse pad is making sound when tapped and battery seems to be bad in terms of battery backup.

I am seeking help to get a replacement for the laptop. Is there a way to replace online ?

Tried weChat and hotline numbers, all are in chinese. Can I get a replacement if I take the laptop to the service center in Shanghai minhang district.

I live in shanghai minhang, qibao but i dont speak chinese.

Please help !!!!!!

Thanks in advance

WDH · ‎2017-12-09

Your notebook is China's sales, the warranty period to China's HP after-sales service station is the best choice. The maintenance station query links are as follows:http://alwayson.hpicss.com/support/ascindex_detail.aspx

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