最近突然会出现找不到启动设备，硬盘检测:未安装硬盘驱动的画面。可是进入系统后却一切正常

[C03]

上个星期开始开机时，突然出现"找不到启动设备，硬盘检测:未安装硬盘驱动F30等的信息 。可是出现那个画面时，再关机开机又没有问题，可以进入系统了。进入系统后用hp hardware diagnostic的检测等都没有发现任何问题。可是一旦出现那个3F0画面时 按F2检测却说找不到硬盘。今天也是用电脑时突然自动关机 然后键盘开机的有亮灯 可是黑屏 后面风扇在转也听得到。强制关机后 再开时又没有问题了。进入系统后就好像什么都没有发生过这样。请问到底是哪里出问题了？需要特地拿去修理吗？

电脑是去年才刚买的，今年2月才刚过保修期。

[y2kim]

*****提供机器基本信息*****

系统桌面按Win+R打开运行，输入

msinfo32

确定，打开系统信息程序窗口

• 系统摘要-右边内容，Ctrl+A全选，Ctrl+C复制，粘贴出来
• 左边点组件展开-存储-磁盘-右边内容，Ctrl+A全选，Ctrl+C复制，粘贴出来
• 左边点组件展开-有问题的设备-右边内容（如果有），Ctrl+A全选，Ctrl+C复制，粘贴出来

[C03]

OS Name            Microsoft Windows 11 Home Single Language

Version 10.0.22000 Build 22000

Other OS Description     Not Available

OS Manufacturer            Microsoft Corporation

System Name    LAPTOP-9MSLTMPJ

System Manufacturer    HP

System Model   HP Pavilion Laptop 14-dv0xxx

System Type      x64-based PC

System SKU        2R8A4PA#UUF

Processor           11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2419 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date         Insyde F.30, 11/3/2022

SMBIOS Version              3.3

Embedded Controller Version    34.31

BIOS Mode         UEFI

BaseBoard Manufacturer            HP

BaseBoard Product         884E

BaseBoard Version         34.31

Platform Role    Mobile

Secure Boot State           On

PCR7 Configuration        Elevation Required to View

Windows Directory         C:\WINDOWS

System Directory            C:\WINDOWS\system32

Boot Device       \Device\HarddiskVolume1

Locale   United States

Hardware Abstraction Layer       Version = "10.0.22000.527"

User Name         LAPTOP-9MSLTMPJ\

Time Zone          Tokyo Standard Time

Installed Physical Memory (RAM)            8.00 GB

Total Physical Memory  7.77 GB

Available Physical Memory         2.14 GB

Total Virtual Memory     11.6 GB

Available Virtual Memory            4.02 GB

Page File Space 3.88 GB

Page File             C:\pagefile.sys

Kernel DMA Protection  On

Virtualization-based security      Not enabled

Device Encryption Support          Elevation Required to View

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions  Yes

Hyper-V - Virtualization Enabled in Firmware      Yes

Hyper-V - Data Execution Protection       Yes

Description        Disk drive

Manufacturer   (Standard disk drives)

Model   NVMe INTEL SSDPEKNW512G8H

Bytes/Sector      512

Media Loaded   Yes

Media Type        Fixed hard disk

Partitions           3

SCSI Bus              2

SCSI Logical Unit              0

SCSI Port             0

SCSI Target ID    0

Sectors/Track    63

Size       476.94 GB (512,105,932,800 bytes)

Total Cylinders  62,260

Total Sectors      1,000,206,900

Total Tracks       15,876,300

Tracks/Cylinder 255

Partition             Disk #0, Partition #0

Partition Size     260.00 MB (272,629,760 bytes)

Partition Starting Offset 1,048,576 bytes

Partition             Disk #0, Partition #1

Partition Size     475.90 GB (510,994,153,472 bytes)

Partition Starting Offset 290,455,552 bytes

Partition             Disk #0, Partition #2

Partition Size     780.00 MB (817,889,280 bytes)

Partition Starting Offset 511,284,609,024 bytes

是这些对吗？

[C03]

OS Name Microsoft Windows 11 Home Single Language
Version 10.0.22000 Build 22000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-9MSLTMPJ
System Manufacturer HP
System Model HP Pavilion Laptop 14-dv0xxx
System Type x64-based PC
System SKU 2R8A4PA#UUF
Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2419 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde F.30, 11/3/2022
SMBIOS Version 3.3
Embedded Controller Version 34.31
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 884E
BaseBoard Version 34.31
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22000.527"
User Name LAPTOP-9MSLTMPJ\
Time Zone Tokyo Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.77 GB
Available Physical Memory 1.89 GB
Total Virtual Memory 11.6 GB
Available Virtual Memory 3.70 GB
Page File Space 3.88 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Description Disk drive
Manufacturer (Standard disk drives)
Model NVMe INTEL SSDPEKNW512G8H
Bytes/Sector 512
Media Loaded Yes
Media Type Fixed hard disk
Partitions 3
SCSI Bus 2
SCSI Logical Unit 0
SCSI Port 0
SCSI Target ID 0
Sectors/Track 63
Size 476.94 GB (512,105,932,800 bytes)
Total Cylinders 62,260
Total Sectors 1,000,206,900
Total Tracks 15,876,300
Tracks/Cylinder 255
Partition Disk #0, Partition #0
Partition Size 260.00 MB (272,629,760 bytes)
Partition Starting Offset 1,048,576 bytes
Partition Disk #0, Partition #1
Partition Size 475.90 GB (510,994,153,472 bytes)
Partition Starting Offset 290,455,552 bytes
Partition Disk #0, Partition #2
Partition Size 780.00 MB (817,889,280 bytes)
Partition Starting Offset 511,284,609,024 bytes

是这些对吗？

[WDH]

动手能力强的话可以试试拆开机器把硬盘取下重新安装回去，内存也这样操作一下。

[y2kim]

看看磁盘信息，看看有没有固件更新

系统桌面按Win+R打开运行，输入

msinfo32

确定，打开系统信息程序窗口

• 左边点组件展开-存储-磁盘-右边内容，Ctrl+A全选，Ctrl+C复制，粘贴出来

[548851818]

我怀疑是与硬盘有关系。

可以查看硬盘具体的型号，看看有没有硬盘固件可以更新。

或者更换硬盘，全新安装系统。