Audio function can't work after Windows 10 update

alexkcyang · ‎2016-08-28

My laptop upgraded from Windows 7 to Windwos 10.

And it worked well for a while.

But yesterday it got a new Windows 10 update and started to update the OS automatically.

The update took a long time.

After update, it seems okay but I found the audio function can't work.

It shows error icon on the status bar in the right-bottom corner.

I click the error icon and it launched the diagnostic program.

But this program can't fix it.

I checked the device manager and there is no any error for audio device.

But I also downloaded driver and installed it again.

It still can't fix it.

Please tell me how to fix this issue.

548851818 · ‎2016-08-28

Unload the audio driver ， in device manager。
Windows update in Windows 10 will update audio drive automatically

◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆
我是一名志愿者。
在论坛回复仅仅是我利用个休息时间的个人行为,不代表HP官方言论。
惠普社区中仅能提供简单的帮助，如果需要更进一步的产品支持，问题反馈以及购买咨询，请添加惠普服务官方微信【惠普服务】
涉及OGH软件反馈-可以点OGH软件左下角的反馈按钮-反馈类型选择问题-填写内容-勾选自动附加我的日志文件-选择发送电子邮件。这样反馈更直接有效一些。

在原帖中查看解决方案

548851818 · ‎2016-08-28

Unload the audio driver ， in device manager。
Windows update in Windows 10 will update audio drive automatically

◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆
我是一名志愿者。
在论坛回复仅仅是我利用个休息时间的个人行为,不代表HP官方言论。
惠普社区中仅能提供简单的帮助，如果需要更进一步的产品支持，问题反馈以及购买咨询，请添加惠普服务官方微信【惠普服务】
涉及OGH软件反馈-可以点OGH软件左下角的反馈按钮-反馈类型选择问题-填写内容-勾选自动附加我的日志文件-选择发送电子邮件。这样反馈更直接有效一些。

alexkcyang · ‎2016-08-28

Thanks for your suggestion!

It works now.