RGS外网远程连接问题

[Rainhust]

RGS在内网远程连接没有任何问题，现在想在外网通过RGS远程连接，在路由器里做了RGS服务的端口映射，外部通过外部IP连接后，弹出了提示输入账户密码对话框，这说明已经联通了，但是输入正确的账户和密码后，出不来远程桌面画面，sender端有显示有用户连接，接收端就是出不来画面，过一会弹出有个对话框，提示：Unable to connect to sender, 。。。。。。。。。。。

[Danny-wu]

您好，

1、首先，请确认网络ip地址是否正确

2、可以考虑新建一个user 账户，测试

3、sender 端确认安装再 hp 的工作站产品

[Rainhust]

你好！IP地址是正确的，sender端是安装在HP的工作站上的，在路由器上做了内部端部映射，而且sender端也能看到有用户远程进来的信息，receiver端就是出不来远端画面，然后就弹出一个对话框，意思是连接不到sender

[Rainhust]

以下是Sender端系统日志：

10-08-21 15:26:16 INFO - ReceiverDetails::isMatchFound - allowing connection via subnetmasking to IP address 192.168.100.253
10-08-21 15:26:24 INFO - WinSenderSecurityContext::authenticateUserDomainPassword: authentication succeeded!
10-08-21 15:26:24 INFO - SenderSessionManager::getReceiverRgsVersionString - RGS Receiver version: 7.7.0.20876
10-08-21 15:26:25 INFO - FlexLicenseBase::checkoutFeature() for RGS_Preload succeeded
10-08-21 15:26:25 INFO - ModelValidator::validateModel() VENDOR_STRING is ZBook; Z8xx; Z6xx; Z4xx; Z2xx; Z1; 87xxw; 85xxw; 84xxw; HP Z; model is HP Z6 G4 Workstation
10-08-21 15:26:25 INFO - VirtualDisplayHolder::resetVirtualDisplay: create Null virtual display, remove old virtual display
10-08-21 15:26:25 INFO - VirtualDisplayHolder::resetVirtualDisplay: create DesktopDuplication virtual display, remove old virtual display
10-08-21 15:26:25 INFO - VirtualDisplayHolder::handleDisplayTransition - created DesktopDuplication virtual display
10-08-21 15:26:26 INFO - FeatureRegistration::isFeatureRegistered: already registered.
10-08-21 15:26:26 INFO - FeatureRegistration::isFeatureRegistered: already registered.
10-08-21 15:26:50 INFO - VirtualDisplayHolder::resetVirtualDisplay: create Null virtual display, remove old virtual display
10-08-21 15:26:50 INFO - WtsSessionManager::printSessionInfo - Rgsender session ID: 4 Active console session ID: 4
10-08-21 15:26:50 INFO - WtsSessionManager::printSessionInfo - SessionId: 0 WinStationName: Services State: Disconnected Type: Console is Locked: 0
10-08-21 15:26:50 INFO - WtsSessionManager::printSessionInfo - SessionId: 3 WinStationName: State: Disconnected Type: Console is Locked: 0
10-08-21 15:26:50 INFO - WtsSessionManager::printSessionInfo - SessionId: 4 WinStationName: Console State: Active Type: Console is Locked: 1
10-08-21 15:27:04 INFO - WtsSessionManager::printSessionInfo - Rgsender session ID: 4 Active console session ID: 4
10-08-21 15:27:04 INFO - WtsSessionManager::printSessionInfo - SessionId: 0 WinStationName: Services State: Disconnected Type: Console is Locked: 0
10-08-21 15:27:04 INFO - WtsSessionManager::printSessionInfo - SessionId: 3 WinStationName: State: Disconnected Type: Console is Locked: 0
10-08-21 15:27:04 INFO - WtsSessionManager::printSessionInfo - SessionId: 4 WinStationName: Console State: Active Type: Console is Locked: 0

10-08-21 15:26:25 4436(4440) ERROR - RgsenderSvcModule::OnCustomMessage(PrimaryUserLogOn): RGSSvcModule Failed to create RGSSessionInfo
10-08-21 15:26:25 4436(4440) ERROR - RgsenderSvcModule::OnCustomMessage: OpenEvent of SESSIONCONNECTEVENT failed - SessionInfo component not instantiated with error 2
10-08-21 15:26:50 4436(4440) ERROR - RgsenderSvcModule::OnCustomMessage(PrimaryUserLogOff): RGSSvcModule Failed to create RGSSessionInfo
10-08-21 15:26:50 4436(4440) ERROR - OpenEvent of SESSIONDISCONNECTEVENT failed - SessionInfo component not instantiated with error 2
10-08-21 15:26:50 4436(4440) INFO - RgsenderSvcModule::OnControlSessionChange - received WTS_SESSION_LOCK - sessionId=4
10-08-21 15:27:04 4436(4440) INFO - RgsenderSvcModule::OnControlSessionChange - received WTS_SESSION_UNLOCK - sessionId=4

外网连接进来输入账户密码后，sender端会黑屏，但是接收端就是连不上

[Danny-wu]

两端的设置基本上没有问题，建议考虑一下 在路由器上做了内部端部映射 这个环节，是否有什么不符合的地方。

[Rainhust · Accepted solution]

你好！路由器上做了端口映射，RGS不是只需42966端口做映射就可以了吗，sender端显示有用户连接进来，而且屏幕黑屏，说明映射端口没问题啊