暗影精灵9p出现蓝屏以及睡眠死机情况

[冬夏]

最近出现电脑睡眠死机，以及待机蓝屏的情况，一天两三次，故障代码：nvlddmkm.sys

dmp文件解析为：Unable to load image nvlddmkm.sys, Win32 error 0n2

[y2kim]

有没有添加、升级或更换硬件，内存，固态或其他

********************提供更多机器有关的信息*************************

**************提供信息，不是修复，不是解决方案*******************

********************不提供信息，不勉强******************************

• 系统桌面按Win+R打开运行，输入

powershell

• 按住键盘ctrl+shift，鼠标点确定

命令行打开显示PS C:\Windows\system32>则是成功以管理员运行打开了powershell，否则以上重试

• 在命令行窗口中复制粘贴下面命令回车

gwmi Win32_OperatingSystem | select caption,version | out-file \hpinfo.txt -force -append;`

(gwmi win32_bios).caption | out-file \hpinfo.txt -force -append;`

(gwmi MS_SystemInformation -namespace root\wmi).SystemSKU | out-file \hpinfo.txt -force -append;`

Confirm-SecureBootUEFI | out-file \hpinfo.txt -force -append;`

gwmi win32_VideoController | select caption,DriverVersion | out-file \hpinfo.txt -force -append;`

(gwmi Win32_PNPEntity | Where-Object{$_.ConfigManagerErrorCode -ne 0}) | select caption,deviceID | out-file \hpinfo.txt -force -append;`

service hp* | out-file \hpinfo.txt -force -append;`

(Get-AppxPackage | where-object{$_.name -like "*omen*"}) | select name,version | out-file \hpinfo.txt -force -append;`

(Get-Item C:\Windows\OMENSDK_Ver.exe).versioninfo | out-file \hpinfo.txt -force -append

• 打开c:\hpinfo.txt将文件内容全选(ctrl+A)复制(ctrl+c)粘贴(ctrl+v)出来发帖回复，之后c:\hpinfo.txt可以删除。

如果红字报错或没有文件，确认是以管理员身份运行了powershell

[冬夏]

你好，我贴到上面了

[冬夏]

有添加、升级或更换硬件，内存32g，固态2t或

******************* ********************系统桌面按Win+R打开运行

caption version
------- -------
Microsoft Windows 11 家庭中文版 10.0.22621

F.05
7H3N2PA#AB2
True

caption DriverVersion
------- -------------
NVIDIA GeForce RTX 4080 Laptop GPU 31.0.15.3129
Intel(R) UHD Graphics 31.0.101.3425

caption deviceID
------- --------
未知 USB 设备(设备描述符请求失败) USB\VID_0000&PID_0002\6&E5D9113&0&3

Status Name DisplayName
------ ---- -----------
Running HP Comm Recover HP Comm Recovery
Running HPAppHelperCap HP App Helper HSA Service
Running HPDiagsCap HP Diagnostics HSA Service
Running HpMallWindowsSe... HpMallWindowsService
Running HPNetworkCap HP Network HSA Service
Running HPOmenCap HP Omen HSA Service
Stopped hpqcaslwmiex HP CASL Framework Service
Running HPSysInfoCap HP System Info HSA Service
Running HpTouchpointAna... HP Analytics service

Name Version
---- -------
AD2F1837.OMENAudioControl 1.40.284.0
AD2F1837.OMENLightStudio 1.0.19.0
AD2F1837.OMENCommandCenter 1101.2302.3.0

ProductVersion FileVersion FileName
-------------- ----------- --------
1.0.67.0 1.0.67.0 C:\Windows\OMENSDK_Ver.exe

[冬夏]

发出去就没了怎么办

[冬夏]

已通过私发邮件发送

[y2kim]

---

@冬夏  已写:

caption version
------- -------
Microsoft Windows 11 家庭中文版 10.0.22621

F.05
7H3N2PA#AB2
True

caption DriverVersion
------- -------------
NVIDIA GeForce RTX 4080 Laptop GPU 31.0.15.3129
Intel(R) UHD Graphics 31.0.101.3425

caption deviceID
------- --------
未知 USB 设备(设备描述符请求失败) USB\VID_0000&PID_0002\6&E5D9113&0&3

Status Name DisplayName
------ ---- -----------
Running HP Comm Recover HP Comm Recovery
Running HPAppHelperCap HP App Helper HSA Service
Running HPDiagsCap HP Diagnostics HSA Service
Running HpMallWindowsSe... HpMallWindowsService
Running HPNetworkCap HP Network HSA Service
Running HPOmenCap HP Omen HSA Service
Stopped hpqcaslwmiex HP CASL Framework Service
Running HPSysInfoCap HP System Info HSA Service
Running HpTouchpointAna... HP Analytics service

Name Version
---- -------
AD2F1837.OMENAudioControl 1.40.284.0
AD2F1837.OMENLightStudio 1.0.19.0
AD2F1837.OMENCommandCenter 1101.2302.3.0

ProductVersion FileVersion FileName
-------------- ----------- --------
1.0.67.0 1.0.67.0 C:\Windows\OMENSDK_Ver.exe

---

Stopped hpqcaslwmiex HP CASL Framework Service

服务没启动

关闭 Omen APP

系统桌面按Win+R打开运行，输入

powershell

按住键盘ctrl+shift，鼠标点确定

命令行打开显示PS C:\Windows\system32>则是成功以管理员运行打开了powershell，否则以上重试

在命令行窗口中复制粘贴下面命令回车

taskkill /f /im "OMENCommandCenterBackground.exe"; service hp* | start-service

再重新打开一下Omen APP看是否正常

如果服务还是没启动

安装下面几个程序

最新支持的 Visual C++ 下载，安装64位版本

https://support.microsoft.com/zh-cn/help/2977003

HP Software Framework

https://ftp.ext.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSetup.exe

HP System Event Utility

https://www.microsoft.com/store/productId/9P4W8RFN9M2T

显卡驱动建议降级

用DDU清理驱动再换版本安装

显卡驱动卸载工具(Display Driver Uninstaller)

https://h30318.www3.hp.com/pub/softpaq/sp144501-145000/sp144761.exe

[冬夏]

更新完之后是这样：Status Name DisplayName ------ ---- ----------- Running HP Comm Recover HP Comm Recovery Running HPAppHelperCap HP App Helper HSA Service Running HPDiagsCap HP Diagnostics HSA Service Running HpMallWindowsSe... HpMallWindowsService Running HPNetworkCap HP Network HSA Service Running HPOmenCap HP Omen HSA Service Running hpqcaslwmiex HP CASL Framework Service Running HPSysInfoCap HP System Info HSA Service Running HpTouchpointAna... HP Analytics service

另外我卸载驱动安装之后，还要去英伟达官网再更新吗

[y2kim]

清理了驱动之后，先用这个版本

https://h30318.www3.hp.com/pub/softpaq/sp144501-145000/sp144761.exe

这个是相对旧一点的稳定版本