为什么玩LOL的时候电脑会突然鼠标卡死伴随嘟嘟嘟响？卡一段时间又好了

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如题，目前在LOL不管是游戏中还是主页界面上都有可能出现，做其他事情没碰见过这情况，也不清楚其他游戏中是不是也有这个情况

[y2kim]

系统桌面按Win+R打开运行，输入

perfmon /rel

点确定打开可靠性历史记录窗口

窗口最下面，点击

查看所有问题报告

截图发来看看

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已经截图发了，基本上每次玩LOL都会偶尔出现这种情况，在客户端首页还有选英雄界面出现的最频繁，偶尔游戏中也有。鼠标拔插也不管用，触摸板也没法控制光标，只能等他自然恢复

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现在又在选英雄界面卡住了，我手机拍了视频但是没法上传

[y2kim]

2022的错误就不用管了

你这些2023的几乎都是软件的出错

********************提供更多机器有关的信息*************************

**************提供信息，不是修复，不是解决方案*******************

********************不提供信息，不勉强******************************

• 系统桌面按Win+R打开运行，输入

powershell

• 按住键盘ctrl+shift，鼠标点确定

命令行打开显示PS C:\Windows\system32>则是成功以管理员运行打开了powershell，否则以上重试

• 在命令行窗口中复制粘贴下面命令回车

if (test-path c:\hpinfo.txt){remove-item c:\hpinfo.txt -force};`

gwmi Win32_OperatingSystem | select caption,version |fl | out-file \hpinfo.txt -force -append;`

(gwmi win32_bios).caption |fl | out-file \hpinfo.txt -force -append;`

(gwmi MS_SystemInformation -namespace root\wmi).SystemSKU |fl | out-file \hpinfo.txt -force -append;`

Confirm-SecureBootUEFI |fl | out-file \hpinfo.txt -force -append;`

gwmi win32_VideoController | select caption,DriverVersion |fl | out-file \hpinfo.txt -force -append;`

gwmi Win32_PNPEntity | Where{$_.ConfigManagerErrorCode -ne 0} | select caption,deviceID,ConfigManagerErrorCode |fl | out-file \hpinfo.txt -force -append;`

Gwmi win32_service | ForEach-Object {

    $path=""

    $company=""

    if($_.pathName -match '"(?<SvcPath>.*)"') {$path=$Matches['SvcPath']}

    else  {$path=($_.pathName  -split ' ') | select -First 1}

    if(-not [string]::IsNullOrWhiteSpace($path)) {$company=(Get-Item $path -ErrorAction Ignore).VersionInfo.CompanyName}

    $_ | Add-Member -MemberType NoteProperty -Name "Manufacturer" -Value $company

    $_}  | Select-Object DisplayName, Manufacturer,State | where {$_.Manufacturer -notlike "*microsoft*"} | fl | out-file \hpinfo.txt -force -append;`

Get-AppxPackage | where{$_.name -like "*omen*"} | select name,version |fl | out-file \hpinfo.txt -force -append;`

(Get-Item C:\Windows\OMENSDK_Ver.exe).versioninfo | out-file \hpinfo.txt -force -append

• 打开c:\hpinfo.txt将文件内容全选(ctrl+A)复制(ctrl+c)粘贴(ctrl+v)出来发帖回复，之后c:\hpinfo.txt可以删除。

如果红字报错或没有文件，确认是以管理员身份运行了powershell

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caption : Microsoft Windows 10 家庭中文版
version : 10.0.19045

F.10
492J4PA#AB2
True

caption : Intel(R) UHD Graphics
DriverVersion : 27.20.100.9749

caption : NVIDIA GeForce RTX 3070 Laptop GPU
DriverVersion : 31.0.15.2878

DisplayName : Autodesk Desktop App Service
Manufacturer : Autodesk Inc.
State : Running

DisplayName : Autodesk Desktop Licensing Service
Manufacturer :
State : Running

DisplayName : AntiCheatExpert Service
Manufacturer :
State : Stopped

DisplayName : Apple Mobile Device Service
Manufacturer : Apple Inc.
State : Running

DisplayName : Bonjour 服务
Manufacturer : Apple Inc.
State : Running

DisplayName : Intel(R) Content Protection HDCP Service
Manufacturer : Intel Corporation
State : Running

DisplayName : dsmainsrv
Manufacturer : 360.cn
State : Stopped

DisplayName : DtsApo4Service
Manufacturer : DTS Inc.
State : Running

DisplayName : EABackgroundService
Manufacturer : Electronic Arts
State : Stopped

DisplayName : Epic Online Services
Manufacturer : Epic Games, Inc.
State : Stopped

DisplayName : ELAN Service
Manufacturer : ELAN Microelectronics Corp.
State : Running

DisplayName : FlexNet Licensing Service
Manufacturer : Flexera
State : Running

DisplayName : NVIDIA FrameView SDK service
Manufacturer : NVIDIA
State : Stopped

DisplayName : GalaxyClientService
Manufacturer : GOG.com
State : Stopped

DisplayName : GalaxyCommunication
Manufacturer : GOG.com
State : Stopped

DisplayName : HP Comm Recovery
Manufacturer : HP Inc.
State : Running

DisplayName : HP App Helper HSA Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP Diagnostics HSA Service
Manufacturer : HP Inc.
State : Stopped

DisplayName : HP Network HSA Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP Omen HSA Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP Print Scan Doctor Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP CASL Framework Service
Manufacturer : HP
State : Running

DisplayName : HP System Info HSA Service
Manufacturer : HP Inc.
State : Running

DisplayName : HP Analytics service
Manufacturer : HP Inc.
State : Running

DisplayName : Intel(R) Optane(TM) Memory Service
Manufacturer : Intel Corporation
State : Stopped

DisplayName : Intel Bluetooth Service
Manufacturer :
State : Running

DisplayName : Intel(R) Graphics Command Center Service
Manufacturer : Intel Corporation
State : Running

DisplayName : Intel(R) HD Graphics Control Panel Service
Manufacturer : Intel Corporation
State : Running

DisplayName : Intel(R) Capability Licensing Service TCP IP Interface
Manufacturer : Intel(R) Corporation
State : Stopped

DisplayName : Intel(R) TPM Provisioning Service
Manufacturer : Intel(R) Corporation
State : Stopped

DisplayName : Intel(R) Audio Service
Manufacturer : Intel
State : Running

DisplayName : Intel(R) Dynamic Application Loader Host Interface Service
Manufacturer : Intel Corporation
State : Stopped

DisplayName : Intel(R) Management and Security Application Local Management Service
Manufacturer : Intel Corporation
State : Running

DisplayName : NVIDIA Display Container LS
Manufacturer :
State : Running

DisplayName : OfficePLUS Service
Manufacturer :
State : Running

DisplayName : 唉起义 Video Platform Service
Manufacturer :
State : Stopped

DisplayName : QPCore Service
Manufacturer : Tencent
State : Running

DisplayName : QQGameService
Manufacturer :
State : Running

DisplayName : Razer Chroma SDK Server
Manufacturer : Razer Inc.
State : Running

DisplayName : Razer Chroma SDK Service
Manufacturer : Razer Inc.
State : Running

DisplayName : Razer Chroma Stream Server
Manufacturer : Razer Inc.
State : Running

DisplayName : Razer Game Manager
Manufacturer : Razer Inc
State : Running

DisplayName : Razer Synapse Service
Manufacturer : Razer Inc.
State : Running

DisplayName : Intel(R) Storage Middleware Service
Manufacturer : Intel Corporation
State : Running

DisplayName : Realtek Audio Universal Service
Manufacturer : Realtek Semiconductor
State : Running

DisplayName : Razer Central Service
Manufacturer : Razer Inc.
State : Running

DisplayName : OpenSSH Authentication Agent
Manufacturer :
State : Stopped

DisplayName : Steam Client Service
Manufacturer : Valve Corporation
State : Stopped

DisplayName : Thunderbolt(TM) Peer to Peer Shortcut
Manufacturer :
State : Running

DisplayName : WPS Office Cloud Service
Manufacturer : Zhuhai Kingsoft Office Software Co.,Ltd
State : Stopped

DisplayName : XTUOCDriverService
Manufacturer : Intel(R) Corporation
State : Running

DisplayName : 主动防御
Manufacturer : 360.cn
State : Running

Name : AD2F1837.OMENAudioControl
Version : 1.26.249.0

Name : AD2F1837.OMENLightStudio
Version : 1.0.19.0

Name : AD2F1837.OMENCommandCenter
Version : 1101.2302.3.0

ProductVersion FileVersion FileName
-------------- ----------- --------
1.0.67.0 1.0.67.0 C:\Windows\OMENSDK_Ver.exe

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那个文档里有社区禁用词语。。我给他改了一下

[y2kim]

OMEN 16.1 inch Gaming Laptop PC 16-b0000 (2W6A2AV) 软件和驱动下载 | 惠普®客户支持 (hp.com)

更新F.44 BIOS

安装下面几个程序

最新支持的 Visual C++ 下载，安装64位版本

https://support.microsoft.com/zh-cn/help/2977003

HP Software Framework

https://ftp.ext.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSetup.exe

HP System Event Utility

https://www.microsoft.com/store/productId/9P4W8RFN9M2T

Omen Gaming Hub

https://www.microsoft.com/store/productId/9NQDW009T0T5

SDK

https://s3.us-west-1.amazonaws.com/hpcps.support.doc/OMEN/SDK/OMEN_Gaming_Hub_SDK.exe

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bios怎么更新啊？support assistant上这个好像是.43的？