暗影精灵8PRO锐龙版玩游戏自动重启

[wesker]

玩游戏有时会自动重启，日志报错为kernelpower41。怎么解决？

是否是机器过热？还是电源主板问题？

[我爱我家839]

从理论上来讲都有可能。

建议将笔记本电脑拿到当地服务站检测一下

[y2kim]

********************提供更多机器有关的信息*************************

**************提供信息，不是修复，不是解决方案*******************

********************不提供信息，不勉强******************************

• 系统桌面按Win+R打开运行，输入

powershell

• 按键盘ctrl+shift，鼠标点确定

命令行打开显示PS C:\Windows\system32>则是成功以管理员运行打开了powershell，否则以上重试

• 在命令行窗口中复制粘贴下面命令回车

gwmi Win32_OperatingSystem | select caption,version | out-file \hpinfo.txt -force -append;`

(gwmi win32_bios).caption | out-file \hpinfo.txt -force -append;`

(gwmi MS_SystemInformation -namespace root\wmi).SystemSKU | out-file \hpinfo.txt -force -append;`

Confirm-SecureBootUEFI | out-file \hpinfo.txt -force -append;`

gwmi win32_VideoController | select caption,DriverVersion | out-file \hpinfo.txt -force -append;`

(gwmi Win32_PNPEntity | Where-Object{$_.ConfigManagerErrorCode -ne 0}) | select caption,deviceID | out-file \hpinfo.txt -force -append;`

service hp* | out-file \hpinfo.txt -force -append;`

(Get-AppxPackage | where-object{$_.name -like "*omen*"}) | select name,version | out-file \hpinfo.txt -force -append;`

(Get-Item C:\Windows\OMENSDK_Ver.exe).versioninfo | out-file \hpinfo.txt -force -append

• 打开c:\hpinfo.txt将文件内容全选(ctrl+A)复制(ctrl+c)粘贴(ctrl+v)出来发帖回复，之后c:\hpinfo.txt可以删除。

如果红字报错或没有文件，确认是以管理员身份运行了powershell

[wesker]

你好，文件内容如下：

caption version
------- -------
Microsoft Windows 11 家庭中文版 10.0.22621

F.15
74Z35PA#AB2
True

caption DriverVersion
------- -------------
NVIDIA GeForce RTX 3060 Laptop GPU 31.0.15.2849
AMD Radeon(TM) Graphics 31.0.12024.4002

Status Name DisplayName
------ ---- -----------
Running HP Comm Recover HP Comm Recovery
Running HPAppHelperCap HP App Helper HSA Service
Running HPDiagsCap HP Diagnostics HSA Service
Running HPNetworkCap HP Network HSA Service
Running HPOmenCap HP Omen HSA Service
Stopped HPPrintScanDoct... HP Print Scan Doctor Service
Stopped hpqcaslwmiex HP CASL Framework Service
Running HPSysInfoCap HP System Info HSA Service
Running HpTouchpointAna... HP Analytics service

Name Version
---- -------
AD2F1837.OMENAudioControl 1.38.277.0
AD2F1837.OMENCommandCenter 1101.2301.7.0

ProductVersion FileVersion FileName
-------------- ----------- --------
1.0.67.0 1.0.67.0 C:\Windows\OMENSDK_Ver.exe

[wesker]

你好，内容如下

caption version
------- -------
Microsoft Windows 11 家庭中文版 10.0.22621

F.15
74Z35PA#AB2
True

caption DriverVersion
------- -------------
NVIDIA GeForce RTX 3060 Laptop GPU 31.0.15.2849
AMD Radeon(TM) Graphics 31.0.12024.4002

Status Name DisplayName
------ ---- -----------
Running HP Comm Recover HP Comm Recovery
Running HPAppHelperCap HP App Helper HSA Service
Running HPDiagsCap HP Diagnostics HSA Service
Running HPNetworkCap HP Network HSA Service
Running HPOmenCap HP Omen HSA Service
Stopped HPPrintScanDoct... HP Print Scan Doctor Service
Stopped hpqcaslwmiex HP CASL Framework Service
Running HPSysInfoCap HP System Info HSA Service
Running HpTouchpointAna... HP Analytics service

Name Version
---- -------
AD2F1837.OMENAudioControl 1.38.277.0
AD2F1837.OMENCommandCenter 1101.2301.7.0

ProductVersion FileVersion FileName
-------------- ----------- --------
1.0.67.0 1.0.67.0 C:\Windows\OMENSDK_Ver.exe

[wesker]

caption version
------- -------
Microsoft Windows 11 家庭中文版 10.0.22621

F.15
74Z35PA#AB2
True

caption DriverVersion
------- -------------
NVIDIA GeForce RTX 3060 Laptop GPU 31.0.15.2849
AMD Radeon(TM) Graphics 31.0.12024.4002

Status Name DisplayName
------ ---- -----------
Running HP Comm Recover HP Comm Recovery
Running HPAppHelperCap HP App Helper HSA Service
Running HPDiagsCap HP Diagnostics HSA Service
Running HPNetworkCap HP Network HSA Service
Running HPOmenCap HP Omen HSA Service
Stopped HPPrintScanDoct... HP Print Scan Doctor Service
Stopped hpqcaslwmiex HP CASL Framework Service
Running HPSysInfoCap HP System Info HSA Service
Running HpTouchpointAna... HP Analytics service

Name Version
---- -------
AD2F1837.OMENAudioControl 1.38.277.0
AD2F1837.OMENCommandCenter 1101.2301.7.0

ProductVersion FileVersion FileName
-------------- ----------- --------
1.0.67.0 1.0.67.0 C:\Windows\OMENSDK_Ver.exe

[y2kim · Accepted solution]

有个服务停了

安装下面几个程序

最新支持的 Visual C++ 下载，安装64位版本

https://support.microsoft.com/zh-cn/help/2977003

HP Software Framework

https://ftp.ext.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSetup.exe

HP System Event Utility

https://www.microsoft.com/store/productId/9P4W8RFN9M2T

[wesker]

谢谢，要是还有问题打算线下售后处理了。

[帮我解决自动重启]

兄弟弄好了吗

[wesker]

并没有，玩游戏一样会卡死，打算放假去线下了。